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Customer Service Management

Location:
Roselle, IL
Posted:
February 06, 2016

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Resume:

Vijay Nuthulapaty

Schaumburg, IL § 847-***-****

actffa@r.postjobfree.com

PROFILE

Seasoned Enterprise Architect with extensive experience in developing technology strategies and roadmaps and delivering tactical solutions for enterprise initiatives across a wide range of functional areas.

Significant experience in various technology domains including Mobile, Web, SOA, Analytics utilizing various process methodologies, frameworks and delivery models.

Skilled Architect with deep technical and business knowledge with experience in delivering large scale enterprise solutions and technology roadmaps.

Outstanding communication skills with proven ability to bridge the gap between business and technical outlooks.

EXPERIENCE

IBM / T-Mobile USA

Consultant Architect - BSS Transformation

2015-2016

●Architecture Consultant on T-Mobile’s BSS transformation initiative from Amdocs SAMSON to Ericsson BSS, responsible for Customer Management, Billing and Payment systems.

●Responsible for designing end to end processes in areas such as Activation, Cart Management, Checkout, Payment Processing, etc.

●Worked with T-Mobile’s Architecture and Business teams to review and validate designs of Ericsson product suite to suit business needs.

●Created architecture artifacts within Sparx System’s Enterprise Architect tool – these included process flows, component architectures and other related models.

U.S. Cellular Corporation

Sr. Architect / Manager – Enterprise Architecture

2005-2015

●Senior member of U.S. Cellular’ s Enterprise Architecture practice responsible for delivering strategic roadmaps and technology solutions for the enterprise.

●Lead architect in the strategy and implementation of a $500M BSS/OSS transformation which involved implementing the entire Amdocs CES 8.1 platform – a first in telecommunications industry.

●Delivered technology strategies for e-Commerce, web and mobile self-service, retail customer engagement, big-box retail, and customer analytics.

●Delivered enterprise solutions for USCC’s online bill payment and presentment platform, postpaid and prepaid wireless products, integration with Wal-Mart and Radioshack and various customer management initiatives.

●Delivered technology strategies for e-commerce and self-service platforms, supply chain management and prepaid wireless products. Strategies incorporated business vision, business and technical architectures, and vendor product roadmaps.

●Managed a testing team within the Enterprise Testing & Quality Assurance organization providing technical knowledge, organizational know-how and thought leadership in standing up new capabilities in the area of performance testing and quality management.

●Created effective working relationships with business stakeholders, portfolio, program and project management, business analysis, development and testing organizations in both architecture and testing roles.

AT&T / SBC

Technical Architect

2002 – 2005

●Member of AT&T’s CDT-Worx, a center of excellence for architecture and development, which operated as an internal consulting group to support the changing IT needs within the organization.

●Worked as a Technical Architect on multiple projects and delivered functionality for Customer Service, Long Distance, Billing and Middleware Services.

●Worked on long-distance customer service application (Amdocs CSM), and developed middleware components for interfacing with billing applications for data services.

●Tools used include Java, C++, Eclipse, EJBs, JSPs, Tuxedo, MQ Series, JMS, Struts, etc.

Chicago Board of Trade

Technical Architect – Consultant

2000 - 2001

●Worked as a Technical Architect on Chicago Board of Trade's Order Routing software that carried live orders from member firms to the trading floor.

●Created architectural plans and designs for translating business requirements into delivery.

●Developed a database performance monitoring tool for the Order Routing group using Sybase, C++ and ct libraries on Sun Solaris.

●Created a development environment for CBOT targeted at parallel development within the group using Clearcase.

ABN-AMRO

Technical Architect - Consultant

1998 – 2000

●Lead Architect for ABN-AMRO’s application suite that handled domestic and international wire transfers and stop payments.

●Led a group of developers in the migration of vendor developed software in-house – this included development, support and operations.

●Developed and implemented an architecture for the web-enablement of a Windows-based client. This included implementing a new technology for token authentication.

●Developed and delivered architecture for integrating the US-based application with its Asian-market based version for seamlessly processing international wire transfers, incorporating a token-based authentication mechanism for user access.

●Development was done on IBM’s AIX servers using Orbix, C++, MQ-Series, Sybase, Tools.h++ and DBTools.h++.

Motorola

Software Consultant

1997 – 1998

●Designed and developed enhancements to Motorola’s NetPlan application, a tool used by cellular operators to determine cellular coverage for infrastructure deployment.

●Key functionality developed includes map rendering, terrain mapping, user navigation, and antenna coverage calculations.

●Development was done on HP-UX using C/C++, X-Windows/Motif, UIM/X and Clearcase.

Ameritech

Software Consultant

1995 – 1997

●Worked on the design/development team responsible for building Ameritech’s long-distance ordering system.

●Developed Tuxedo services for processing customer orders and handled provisioning, fulfillment and billing setup.

●Development was done on Sun Ultrix machines running Solaris using C/C++, Tuxedo, Oracle/Pro*C and PVCS.

LB&M Associates

Software Engineer

1995

●Designed and developed graphical user interfaces and computer graphics for a simulation of tank battles.

●Developed a 3-D line of sight algorithm and a real-time map load and refresh algorithm.

●Development was done on SGI Indys running IRIX using C/C++, X-Windows/Motif, Oracle/Pro*C and Clearcase.

●Developed a rudimentary desktop-based web-cam using CGI and Tcl/Tk scripting.

Space Dynamics Laboratory

Software Engineer

1993 – 1995

●Developed a GUI front-end using X-Windows/Motif for computer-generated weather models on SGI Onyx servers using GL computer graphics libraries.

EDUCATION

Bachelor of Technology, Computer Science and Engineering, Jawaharlal Nehru Technological University, India. 1988-92.

Graduate Coursework, Computer Science, Utah State University. 1993-94.

M.B.A., Lake Forest Graduate School of Management. 2011-12.

REFERENCES

Will be provided on request.



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