Anthony Duane Spray III

***** ***** ****** **. #****

Orlando, FL 32817

201-***-****

actfej@r.postjobfree.com

Cover Letter

I’m currently seeking a stable, permanent position that will enable me to utilize my skills in customer service to support myself while attending classes at Valencia College. My work ethic skills continue to improve as I put forward my best effort to make a good reputation for the business that I’m working for and the people that I’m servicing. My ideal workplace desired will allow me to concentrate on my work assignments/tasks with enough space to keep me focused at all times.

EXPERIENCE

Life Management Services of Orange County, LLC Orlando, FL

October 2015

Fronter/Sales

● Qualify clients to reduce their annual percentage rates for all existing credit card accounts.

● Overcome objections by reading rebuttals over to the client to convince the use and benefit of the service.

● Seek assistance from managers to takeover call. (T.O.)

● Note clients’ general and credit card account information.

● Contact financial institutions to verify current credit card account details including balance, available credit, recent payment history, and current interest rate for purchases.

● Transfer clients to qualification manager to close the deal.

● Reach goals to earn bonus/commissions on a weekly basis.

*ATTENDED FALL AND SPRING/SUMMER 2013-2014 FULL TIME TERM AT VALENCIA COLLEGE EAST CAMPUS IN ORLANDO, FL.*

EtourandTravel, Inc. – Orlando, FL

October 2012-August 2013

Vacation Sales Agent

● Read sales pitch in an energetic, professional manner.

● Persuaded clients to purchase discounted travel package deals during call with urgency and interpersonal skills.

● Obtained product knowledge to educate potential buyers the most efficient way possible.

● Overcame objections by reading rebuttals over to the client to convince the use and benefit of the service.

● Sought assistance from managers to takeover call. (T.O)

● Noted clients’ general and credit card account information.

● Reach goals to earn bonus/commissions on a weekly basis.

Duane Reade Pharmacy Hackensack, NJ

October 2011-August 2012

Front End/Customer Service

● Handled cash

● Operated cash register

● Proceeded transactions via cash, debit, credit, and EBT

● Neatly stocked shelves

● Unloaded truck of inventory

● Maintained cleanliness of retail floor and other areas as required

● Baled cardboard paper and other waste material.

● Politely assisted customers in locating desired items

● Closed store with manager

● Applied price and clearence tags on selected items

● Additional duties as required

EDUCATION

Westwood Regional High School, Washington Township, Bergen County, NJ – Graduated June 2010

Valencia College, Orlando, FL – A.S. Sound and Music Technology 2013 present

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