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Customer Service Project

Location:
Dallas, TX
Posted:
February 06, 2016

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Resume:

Daphine A. Muniz

**** ****** ***** ***** # *****

Fort Worth, Texas

Cell: 682-***-****

Email: actfec@r.postjobfree.com

Summary

Versatile and highly motivated and seasoned professional with excellent communication skills, proven leadership abilities and extensive experience in training, development and administrative applications. Consistent record of promotions and increased responsibilities over the past 12 years.

Technical - Office Skills

Microsoft Office - Word, Excel, PowerPoint, Access, Lotus Notes, People Soft, MP2, Quick Books, ATA Payroll, Oracle Systems. Ability to adapt and learn any new software.

Experience

PRG Lightening July 2015 to Present

Planner – Scheduler – Forklift Driver & Trainer

Works closely with manufacturing, sales, purchasing, and inventory control staff to identify and eliminate constraints.

Schedule daily and weekly production according to customer orders

Oversee Inventory of raw and finished goods

Produce daily and weekly scheduling/manufacturing reports.

Develop and maintain master production schedules.

Supports internal customers by providing information on planning processes, products, and planning attributes.

Partners with customer service to obtain understanding of customer expectations for accuracy, quality, and timeliness; develops and implements methods to meet or exceed expectations

Picker – Packer – Shipping and Receiving Clerk

Loloi Rugs Dec 2014 to July 2015

Planner-Coordinator/ Customer Service/Inventory Control Supervisor

Coordinating between all the various departments which are at work in a project.

Keeping a close watch on the budgets of each department

Being involved in the project from the planning stages

Helping in the execution of the project

Reporting to the management on the development of the project

Plan, Direct, organize manage and evaluate the inventory management activities and budget of an organization.

Develop and communicate inventory policies and procedures.

Monitor inventory levels using computerized inventory systems.

Review compiled inventory reports, quantity, type and value of materials. Coordinates and manages daily physical cycle counts. Trains and manages an inventory team. Familiar with a variety of the field's concepts, practices, and procedures.

All Special INC.Precision Manufacturing May 2013- NOV 2014 - LAYOFF

Project Coordinator/Account Manager / Inventory Control Supervisor/Customer Service

1)Meeting with the project leader or manager to understand all vital aspects of the particular project.

2) Ensuring that all team members understand the scope of the project as well as what they are individually responsible for.

3) Making schedules of what needs to be completed by what date, as well as of team meetings and coordinating the same with other members.

4) Handling the group’s human resource matters.

5) Compiling and maintaining interim project reports and minutes of meetings.

6) Communicating relevant information to all team members, such as change in schedule dates, changes in the project’s requirements, unexpected hitches etc.

7) Coordinating activities with vendors and suppliers and maintaining relationships with them.

8) Assisting the project leader in various activities such as budget monitoring and in meetings with management.

FINE LINE PRODUCTION

Production Planner - Inventory Control APRIL 2012 to JUNE 2013

Plans and schedules workflow for each department and operation according to previously established manufacturing sequences and lead times.

Plans sequence of fabrication, assembly, installation, and other manufacturing operations for guidance of production workers.

Confers with department supervisors to determine status of assigned projects.

Expedites operations that delay schedules and alters schedules to meet unforeseen conditions.

Prepares production reports.

May prepare lists of required materials, tools, and equipment.

May prepare purchase orders to obtain materials, tools, and equipment.

Ensures picking and packing of parts to quality specs and use of correct corrugate.

Plans and schedules workflow for each department and operation according to previously established manufacturing sequences and lead times.

Plans sequence of fabrication, assembly, installation, and other manufacturing operations for guidance of production workers..

•Certified Forklift Trainer Operator of Powered Industrial Equipment (Turret Truck, Order Picker, Sit Down lift, Stand Up Lift, Walkie Stacker and Cushman Cart) RFID Scanners and RIF hand scanners operations.

JCPenney Retail Logistics Feb, 2000 – April, 2012 Layoff HR Administration - Shipping & Receiving Supervisor/Production/Planner Coordinator

Payroll, Benefits, New Hire Onboarding, Training, Safety

Training and Supervision - Trained, Instructed, and directed 544 associates whose development was under my leadership in a wide variety of skills.

Establishing schedules met deadlines and coordinated diverse tasks. Expert on training with career map development for all new hires (WINnovation training/Diversity Map) Expedites operations that delay schedules and alters schedules to meet unforeseen conditions.

Prepares production reports.

Plans and schedules workflow for each department and operation according to previously established manufacturing sequences and lead times.

oConfers with department supervisors to determine status of assigned projects.

Identify and coordinate daily activities of 30-125 team members; inspired my team to achieve desired results in productivity, teamwork, safety, quality, and job knowledge.

Collaborate across departments to drive optimal productivity; foster an environment in which diverse backgrounds are respected and valued.

Manage a safe workplace by advocating safety training and accident preparedness

•Shipping/Receiving Clerk – Transportation, Bill of Lading and Trailer Control

•Maintain Records in a standardized workbook, run inquires and reports to access associates records.

•Created and implemented Logistics Hourly Career Map and Managers Guide. Help Plan and execute unit Career Fairs. LMS Systems - Inbound and outbound transportation management, fleet management, warehousing, materials handling, order fulfillment, logistics network design, inventory management, supply/demand planning, and management of third party logistics service providers.

Photo Etch 1997 - 1999

Aerospace Industry

Assembler/Painter/Quality Control

•Manufactured photo etched components suitable for aerospace, defense, medical, electronic, filtration, automotive, and many other commercial markets.

•Producing micro-machined components, such as micro fluidic devices, screens and meshes, fuel valves, manifolds, electronic components, and disc filters.

Applied components from a wide range of materials including but not limited to: aluminum, brass, copper, nickel alloy, polyimide, carbon & spring steel, stainless steel, and titanium, with correct thicknesses.

Stanley Mechanics Tools 1993 – 1997

Machining Industry

Deburr/Polishing/Sand Blasting/Assembly

•Maintained specifications by observing drilling, grooving, and cutting, including turning, facing, knurling and thread chasing operations; taking measurements; detecting malfunctions; troubleshooting processes; adjusting and reprogramming controls; sharpening and replacing worn tools; adhering to quality assurance procedures and processes.

•Planned machining by studying work orders, blueprints, engineering plans, materials, specifications, orthographic drawings, reference planes, locations of surfaces, and machining parameters; interpreting geometric dimensions and tolerances (GD&T) Planned, stocked inventory by checking stock to determine amount available; anticipating needed

Skills/Qualifications: Conceptual Skills, Process Improvement, Verbal Communication, Functional and Technical Skills, Controls and Instrumentation, Supply Management, Tooling, Coordination, Inventory Control, Attention to Detail and Good Judgment.

Education: 1990 – Wichita Falls Academy, Diploma

Awards: Perfect Attendance Awards, Sigma Six, Lean Tools, Diversity Leader, Safety Award



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