DaNeshia Isbell

Customer Service Representative

Columbus, OH 43213

actfch@r.postjobfree.com - 614-***-****

Dedicated customer service representative with motivation to maintain customer satisfaction and contribute to company success. Customer-focused retail sales associate with a solid understanding of the dynamics of the retail body care industry.

Core Strengths

Conflict resolution

Strong organizational skills

Listening skills

Excellent communication skills

MS Windows proficient

Problem solver

Authorized to work in the US for any employer

WORK EXPERIENCE

Customer Service Representative

KForce - Dublin, OH - September 2015 to Present

Responsibilities

• Inbound call center role handling customer information and retail orders

• Establishes policies by entering client information; confirming pricing.

• Maintain customer records and handling ordering issues

• Assist customer in placing online orders, updating orders, tracking orders

• Issuing price adjustments based on current sales and retail offers

• Assisting stores with pending orders

• Toggling back and forth between computer screens and accessing computer software

• Price adjustments based on sales

Customer Service Representative; Temporary

Express - Groveport, OH - September 2014 to June 2015

• Inbound call center role handling customer information and retail orders

• Establishes policies by entering client information; confirming pricing.

• Maintain customer records and handling ordering issues

• Assist customer in placing online orders, updating orders, tracking orders

• Issuing price adjustments based on current sales and retail offers

• Assisting stores with pending orders

• Toggling back and forth between computer screens and accessing computer software

• Price adjustments based on sales

Customer Service Representative; Contract

Teleperformance - Westerville, OH - August 2013 to March 2014

• Informs clients by explaining procedures; answering questions; providing information.

• Maintains communication by handling inquires and customer issues with Ann Taylor products

• Tracking Ann Taylor orders and issuing and canceling customer orders

• Acting as liaison for customer to store orders

• Calling stores to inquire about retail inventory and issuing credits to customers

• Providing proficient customer service and handling heavy inbound calls Server

Bob Evans - Dublin, OH - February 2012 to November 2012

• Treating every customer with exceptional care and consideration.

• Preforming server duties: seating patrons, taking food and drink orders, serving dishes to the right diners, and checking out customers at the end of the meal

Sales Associate

Bath and Body Works - Dublin, OH - September 2011 to July 2012

• Focus on delivering highly satisfying customer experiences

• Maintains awareness of all sales, promotions and applicable ringing procedures

• Displays general product knowledge of all categories

• Understands and adheres to brand standards

• Maintains an awareness of loss prevention and handling store inventory

• Possesses and demonstrates a genuine desire to provide excellent customer service to both internal and external customers

• Demonstrates ability to multi-task, while being attentive to customers and remaining flexible to the needs of the business

EDUCATION

Certificate

Penn Foster Career School - Scranton, PA

2012

Contact this candidate