May **** to January ****

January **** to May ****

January 2001 to December 2008

June 1993 to January 2001

1993

Jennifer Sampson

Summary

Energetic management professional focused on cutting company costs and boosting company revenue through innovative management techniques. Emphasizes process improvement to increase efficiency and employee satisfaction. Organized and diligent with a strong background in financial and operational office management.

Highlights

Proficient communicator

Performance tracking and evaluation

Decisive leader

Team building

Regulatory and Compliance experience

Department of Treasury Clearance

Collaborative

Adaptable

Accomplishments

Improved payment processing by introducing electronic deposit interface and implementation of lockbox services. Heightened teamwork and collaboration among 150 representatives and 14 exempt supervisors. Earned the respect and confidence of business unit management and compliance personnel regarding audits, reviews and exams.

Experience

Performant Recovery, Inc.

Manager, Check Control and Correspondence

Livermore, CA

Manage centralized payment processing and correspondence handling for financial recovery company that specializes in collection of student loan and tax debt. Utilize interdepartmental relationships to improve and enhance overall throughput and efficiency. Comcast Corporation

Manager, Collection Call Center

Livermore, CA

Maintain incoming and outgoing collection efforts for West Division of Comcast. Recruit, hire, train and motivate collection team. Prepared financial performance reports. Offered feedback to executive-level management on the effectiveness of strategies, programs and initiatives. Irwin Financial Corporation

Sr. Compliance Review Specialist, Enterprise Risk Management Livermore, CA

Perform internal reviews for technical compliance to State and Federal regulations, assist with external audits, including Federal Reserve exams and State license exams, including coordination of resolution to audit findings with business units and document said actions for a compliance database; which is used to communicate issues, root cause and corrective action to senior management. Previously the Associate Project Manager/Process Quality Specialist for Loan Production Support Department and Supervisor of Asset Resolution.

AT&T Broadband

Manager, Customer Care

Livermore, CA

Responsible for successful completion of all outbound retention calling projects which impact customer loyalty, company image and account collection, utilizing predictive dialer technology and scripting.Maintain Executive Office Advocate team who answer and resolve all customer issues and complaints from the Better Business Bureau, City office and/or company corporate office. Previously the Customer Care Supervisor, Lead Supervisor and Sales/Service Representative. Education

California State University, Chico

Communications

Chico, CA

Major in Organizational Communications and Minor in Human Resource Management. President of HRMA, Chico chapter. Member of Alpha Delta Pi, Chico chapter. 209-***-**** (H) - 530-***-**** (C) - actfc7@r.postjobfree.com