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Customer Service Sales

Location:
Dallas, TX
Posted:
February 06, 2016

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Resume:

LUTHER R. UNDERWOOD

832-***-**** **** FIDDLER’S GREEN HOUSTON, TX 77082

SKILLS PROFILE

-Experienced vendor relations, with evaluations of performance as well as developing new sources to achieve cost savings and improve quality of materials

-Managing purchasing procedures for raw materials, finished goods and manufacturing equipment in 9 years of manufacturing experience

-Communication and interpersonal skills between manufacturing and sales as well as with vendors and customers

-Ability to work as an individual or team to solve problems that may arise with daily and long term projects.

- Experience in designing tooling, using AutoCad to communicate to tool vendors how to cut dies

CAREER OVERVIEW

2009-2016 The Happy Eatery Houston, TX

Food Service

Managed family owned truck stop

Cleaning interior and exterior of building

Landscaping, cooking, vendor orders, payroll, scheduling employees, bookkeeping, tax payments, light plumbing and electrical fixes

2009-2009 Aquarium Environments Houston, TX

Service Technician/Temporary

Installation and maintenance of aquariums.

1998–2009 Cytex Plastics Houston, TX

Sales/Purchasing/Quotations/Customer Service Manager

Educated and trained in all departments to have a better understanding of what the company manufactured as well as how the company operated day to day.

Researched and negotiated with key vendors on stock items as well as custom made items for resale to customers

Design and analysis on bid packages for some of the world’s largest retailers

Use of AutoCAD to design new parts based upon customer requirements

Part of three member team that estimated as well as reviewed RFQ’s for sales team

Implementation of new computer program with key input on company’s operational procedures for maintenance as well as day to day activities

Training and overseeing Customer Service employees (4)

Verifying inter-company pricing and costs in corporation including calculating manufacturing costs as well as usage of inventory in assembly

ACCOMPLISHMENTS

Knowledge of operations has put me in a position of mentoring new as well as established co-workers as well as being able to solve problems with projects when they arise.

Implementation of procedures with new software to help with tracking of costs of raw materials and finished goods for comparisons

1997-1998 Central Garden & Pet Houston, TX

Warehouseman/Invoicing

1.Shipping and receiving duties including checking in inventory and stocking

2.Fulfillment of picking tickets for shipping and customer pickup

3.Invoicing and creating manifests for delivery routes

Education

University of Houston Houston, TX

B.S., Civil Engineering



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