Shakeima Gatling

**** ******* ****** ● Rocky Mount NC 27803 ● 252-***-****● actf90@r.postjobfree.com

OBJECTIVE: Strongly motivated individual looking for a position as a Customer Care Professional. Bringing strong communication and customer service skills to exceed the employer’s expectations in a highly stimulating and challenging environment.

DELIVERY DRIVER

FedEx Durham NC

04/2009-09/2015

Lifted up to 75 ponds

Delivered packages to homes and stores

Pretrip inspection

Scan and made sure packages went to the appropriate address

Loaded and unloaded truck

Work From Home Representative

West Corporation Rocky Mount NC 27804

07/2013-10/2015

• Received telephone calls from clients and listened to their queries carefully

• Provided clients with information regarding company’s services and deadlines

• Provided clients with billing and outstanding payments information

• Verify clients’ accounts to ensure that no fraudulent activity is apparent

• Update client information and follow up on subscriptions

• Escalate priority issues and produce call logs

Call Center Agent

ACS Raleigh NC 27616

09/2002-05/2007

• Greet clients over the phone and inquire into their purpose of calling

• Listen carefully to clients and make notes of information both mentally and actually

• Ask questions to determine nature of problem or query

• Provide clients with information asked for

• Verify clients by asking predefined date of birth, name and passcode questions

• Provide clients with information once verification has been established

• Assist clients through online and phone problems

• Instruct clients about security concerns regarding their accounts

• Provide clients with information on account status and check / instrument clearance

Call Center Agent

ACS Raleigh NC 27616

01/2009-06/2013

Dimes Savings Bank Valley Stream NY

04/1997-01/2000

• Cash checks after ensuring that signature are valid

• Receive checks and post entries into correct accounts

• Manage balancing duties akin to currency, coins and checks

• Verify dates on incoming checks

• Verify cashier’s checks

• Sort, file and record deposit slips

• Provide information to clients regarding bank services

• Manage specialized services such as checking and savings accounts

• Provide account balance information to clients

• Transfer funds at the request of clients

• Ensure that the cash drawer is balanced and maintained at all times

• Cross sell bank’s products

• Perform end of the day recap of money and bank slips

• Take advantage of sales opportunities to attract new customers

• Post all cash and credit card entries into the database

• Organize and restock workstation with supplies

• Stamp receipts and verify that the customer is who he or she claims to be

• Compare signatures, photos and ID to verify customers

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