Sandeep

actf8z@r.postjobfree.com

510-***-****

SUMMARY

Around 7+ years of experience in IT industry in Salesforce.com including analysis, design, coding and testing on various domains like Banking, Financial, Capital Marketing and Facility Management domains.

Experience in analyzing business requirements, entity relationships and converting to Salesforce custom objects, lookup relationships, junction objects, master-detail relationships.

Worked with MVC (Model View Controller) design pattern and implemented in Salesforce customizations using Objects, Apex controller classes, Visual force pages and Service cloud modules.

Good experience in writing SOQL, SOSL, Aggregate, Relationship queries in apex classes, triggers and batch classes and customized queries to avoid governor limits

Extensive experience in data migration using Apex Data Loader and data tools.

Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Record Types, Reports, Analytic Snapshots, Dashboards, Tasks and Events.

Experience working across various SFDC implementations Sales Cloud, Service Cloud applications.

Hands on experience with Apex Language (Triggers, Classes, Test Methods), Visualforce Pages and Visualforce Components & Controllers.

Experience in using Web-to-Lead, Web-to-Case and Email-to-case functionality.

Designed Custom Formula Fields, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates, and Email generation on standard objects and custom objects according to application requirements.

Created Visual Force email templates (HTML and custom), New Templates, Mail Merges and also automated Email Process to send installation instructions to new and existing customers.

Installed and implemented various third party applications (Apps) from App Exchange like DocuSign, job science, map anything, Lightening App Builder, Workbench tool, Chatter.

Extensive experience in complex deployment using inbound and outbound change sets.

Experience in integrating Salesforce with external applications by using Web Services API.

Specialized in other technologies like Delphi, C#, Java, SQL & web technologies.

Good experience in working on Eclipse IDE with Force.com Plug-in for writing business logic in Apex Programming language.

Integration, Developing and deploying custom integration solutions using Force.com Eclipse IDE Plug-in,Force.com Explorer, Data Loader, Force.com Excel Connector, Migration Tool.

Expertise in builds using Final builder and configuring version controls like CVS & VSS Well versed with Scrum based agile methodologies.

Recognized proficiency in technical analysis, business process mapping, and requirement study and client interaction for resolving issues.

A keen strategist & thorough implementer with abilities in delivery management focusing on maximizing customer satisfaction while adhering to organizational guidelines.

Skillful in managing projects ensuring timely completion within deadlines with excellent communication & interpersonal skills with abilities in resolving complex software issues.

TECHNICAL SKILLS:

Salesforce.com

Apex, Visualforce, SOQL, SOSL, Apex Triggers, Workflows, Approvals, Email Templates, Formulas, Validation Rules, AppExchange, Eclipse, Salesforce.com, Force.com IDE, Apex Data Loader.

Web Technologies

JavaScript, XML, HTML, XHTML, CSS

Databases

Oracle 10g/9i, SQL Server 2008, MySQL, DB2

Operating Systems

Windows 2003/XP/NT, MS-DOS, UNIX

Programming Languages

C, C++, Java, PL/SQL

Web/Application Servers

Apache, Tomcat, WebLogic, WebSphere

Salesforce.com

Apex, Visualforce, SOQL, SOSL, Apex Triggers, Workflows, Approvals, Email Templates, Formulas, Validation Rules, AppExchange, Eclipse, Salesforce.com, Force.com IDE, Apex Data Loader.

Web Technologies

JavaScript, XML, HTML, XHTML, CSS

EDUCATION INFORMATION:

Bachelor in Computer Science and Engineering from Jawaharlal Nehru Technological University, Hyderabad, India.

PROFESSIONAL EXPERIENCE:

American Express, Phoenix, AZ Jan ’15 – Till Date

Role: Salesforce.com Developer/Administrator

Responsibilities:

Created several tables (Objects) and established relationship between them (Lookup and Master-Detail Relationships).

Worked on Customer Portal and Salesforce Sites to develop a public facing portal to be used by several thousands of users.

Configured customer portal to meet the business requirements

SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Record Types, Reports, Analytic Snapshots, Dashboards, Tasks and Events

Created Custom Profiles and Permission Sets to manage security and data access.

Created several Validation rules and Workflow rules to meet the business requirements.

Created several Visualforce Pages to customize the portal. JavaScript and HTML was also used in building the visual force pages.

Written Several Apex classes, triggers and batch classes to write the business logic.

Scheduled Apex Jobs.

Created Custom Components which will be used in the visual force pages.

Worked with several record types and page layouts.

Used Workbench, Data loader and data import wizard to import the data.

Used both eclipse and change sets to deploy the code to different sandboxes (QA, UAT etc.).

Used SOQL to retrieve the appropriate data.

Written Code such that governor limits are not hit.

Written test classes for code coverage.

Worked on reports and dashboards

Maintained coding standards and achieved positive results from the Force.com Security Scanner.

Environment: Saleforce.com CRM, Apex Classes, Visual Force Pages, Custom Objects, Tabs, Email Services, Workflow & Approvals, Reports, Security Controls, Sharing rules, Force.com IDE, Customer Portal, Force.Com Sites

CNA Insurance, Chicago, IL Jun ’13 – Dec ’14

Role: Salesforce Admin

Responsibilities:

Documented the Software Requirement Specification (SRS) and assisted in Technical Design Document.

Conducted the Client Business Process Discovery by working across cross functional business departments.

Assessment of business needs and identification and prioritization of requirements. .

Worked on Customer Service & Support Processes, by defining Cases & Solutions Objects.

Played the role of Salesforce.com Administrator, Analyst, and Developer.

Involved in gathering and documenting requirements from users, designed UML and use-case diagrams.

Led discussions with the team about feasibility and effective way of leveraging Saleforce.com CRM features to best serve the purpose of the requirement.

Developed Salesforce.com custom application using Apex, Visual force and AppExchange.

Developed various Custom Objects, Reports, Tabs, Components and Visual force Pages and Controllers for different user profiles based on the need in the organization.

Configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.

Created page layouts, validation rules, email templates, workflows, approval processes and lead assignment rules as per the Business requirements.

Creating and managing profiles, roles, visibility settings.

Implemented and used Salesforce.com web services to transfer data.

Implemented data migration using Informatica on demand and data loading using Data loader, import wizard.

Used the sandbox for testing and migrated the code to the deployment instance thereafter.

Performed user acceptance testing by conducting and leading Surveys.

Provide training and support to users on how to login, access and effectively use the System.

Environment: Saleforce.com platform, MS Visio, MS project, Standard and Custom Objects, Validation rules, Workflow & Approvals, Record types, Reports, Apex Language, Visual Force (Pages, Component & Controllers), Web Services, Data Loader, HTML, Custom Tabs, Access and Security Controls, Force.com IDE, record type, Customer Services and Support, UAT.

Juniper Networks, Sunnyvale, CA Sep’11 – May’13

Role: Salesforce.com Consultant.

Responsibilities:

Implemented event based integration from middleware for lead creation and assignment in sales force for enrolment users.

Worked with many standards features like Objects, Workflows, Record Types, Page layouts, Profiles, Roles, etc.

Extensively developed Visual force pages, Apex class & Triggers for various custom functionalities for business requirements.

Developed heavy Integration components for data integrity with legacy systems and implemented event centric integration using SOAP and REST API.

Worked on setting up security and sharing model for enrollment business group within in the application.

Worked on Person Accounts for storing student demographics information.

Deployed code and configuration to sandbox and production environments using Change sets and Force.com IDE.

Worked on setting up both form of Single Sign on, Delegated Authentication and Federated Authentication using SAML 2.0.

Worked on design and building core framework for enhance case management features.

Environment: SaleForce.com platform, Service cloud console, JavaScript, JQuery, HTML, AJAX, Apex, Visual Force, Apex Explorer, SOQL, SOSL, REST, SOAP, Triggers, Apex Data Loader, Custom Objects, Custom Tabs, Security controls, Reports, Workflow and Approvals and Eclipse 4.2

Apollo Group, Hyderabad, India July ‘09 – Aug ‘11

Role: Salesforce Developer/Administrator

Responsibilities:

Participated in requirements Gathering and definition of Entity Relationship diagrams using MS Visio2007.

Customized tabs worked with various standard objects including Accounts, Contacts, Leads, Campaigns and Cases.

Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs, Components to suit to the needs of the application.

Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.

Created the Custom fields for sales force CRM content management.

Created Custom profiles and assigned to the users based on their roles in the organization.

Designed, developed and deployed Apex Classes, Controller Classes, Extensions and Apex Triggers for various functional needs in the application using the Eclipse IDE.

Developed Visual Force Pages, Visual Force Custom Controllers Components, Advanced Search Functionality, Custom Objects, Analytic Snapshots, Tabs, Tags and Components.

Created Custom Objects and defined lookup and master-detail relationships on the objects. Also created junction objects to establish connectivity among objects.

Created workflow rules and defined related tasks, time-triggered tasks, email alerts and field updates to implement business logic.

Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.

Used the sandbox for testing and migrated the code to the deployment instance after testing.

Proficient in using Eclipse based Salesforce.com IDE to develop and deploy force.com software.

Created users using the Data loader and assigned the users to the chatter groups.

Created the Public groups based on the access permissions.

Environment: Salesforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Workflow & Approvals, Reports, Custom Objects, WSDL, Custom Tabs, Email Services, Security Controls, Eclipse IDE Plug-in, Windows Vista

E*TRADE Financial Corporate Services, Hyderabad, India Aug ’08 - Jun ‘09

Role: Java Developer

Responsibilities:

Was part of the core architecture team in this project.

Worked on the enhancements and fix any problems encountered by ORM (Object Relational Mapping) framework developed by the eeonline team.

Supported the end to end architecture enhancements for the project.

I have been a part of the project since the evaluation phase where I supported in evaluating technologies like Maven, TestNG and Axis.

Developed Test cases for regression testing of ORM framework using TestNG.

Involved in creating Class diagram and Sequence diagrams for major flows for documentation of existing Flow.

Environment: JAVA, Linux, Oracle 9i, Eclipse, Maven, TestNG.

Contact this candidate