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Customer Service Manager

Location:
Dallas, TX
Posted:
February 08, 2016

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Resume:

CHRIS COBB

**** ****** ****** **. ******, Texas 77396 281-***-**** actf8a@r.postjobfree.com

OBJECTIVE

A challenging and rewarding Operations/Management position within the private sector where prior experience, ability, and a commitment to professionalism would be of value. Position should allow for continued personal growth commensurate with achievements.

SKILLS PROFILE

-Excellent organization and prioritizing

-Superior leadership, training and evaluating employees

-Knowledge of inventory quality and control

-Excellent communication and negotiating

EMPLOYMENT HISTORY

Operations Manager, Printer Fuel

2009-Present

(Houston, TX)

-Monitor production process to margin revenue goals

-Evaluate cost and negotiate cost of materials with vendors

-Maintain professional relationship with clients and acquire new key accounts

-Structure shipping process for timely and satisfactory customer service

-Develop and implement policy and procedure for employee responsibilities

Project Manager, Subcontractor Directv

2001-2009

(New Orleans, LA/Houston, TX)

-Lead and oversaw daily operation of installation office

-Organize daily service and install routes for technicians

-Perform quality control inspections of technicians work

-Conduct safety and training classes for techs

Store Manager, Eckerd Drugs

1987 2001

(New Orleans, LA)

-Plan and evaluate daily store activities

-Implement and monitor corporate sales marketing and projections

-Conduct daily sales reports, review for P&L and submit to controller

-Control and utilize labor for maximum production

-Train employees regarding ordering and receiving

-Audit store inventory and cash flow

EDUCATION

1983 1986

Loyola University New Orleans

-Criminal Justice



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