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Manager Customer Service

Location:
Chicago, IL
Posted:
February 08, 2016

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Resume:

Pamela Lewis *** Hauert Peotone, IL ***** Contact Number: 708-***-**** actf7g@r.postjobfree.com

Professional Profile Summary:

͐I am a quality driven results team player and leader, excellent interpersonal and communication skills. ͐Flexible and adaptable and open to change. ͐Lead by example, hands on management style. ͐Solution motivated and detail oriented with a continuous pursuit of excellence. ͐Avid pupil with positive proactive attitude. ͐Specialize in identifying and enhancing creative vision of company. ͐Highly organized self-starter who can be effective within an extremely dynamic and demanding environment. ͐Enjoy meeting complex demands and gain strength in the company’s bottom line. ͐Represents organizations with integrity and loyalty at all times. ͐The ability to translate strategic vision into attainable objectives, invaluable people skills, entrepreneurial spirit and a MASTERFUL ACHEIVER of compromised-equitable solutions. ͐I have an extensive background in Real Estate Consulting, Property Management, and Multi Unit Expertise throughout multiple States, contract negotiations, leasing, customer service, management consulting, Trouble Shooter, financial Consultant with humanitarian project developments. ͐Proficient in Power Point, Quick books, Quick books Pro, Outlook and many computer programs.

Work History

1999- 2015 – Real Estate: Sales Exec./Broker/Franchise Owner/ Multi- Unit development:

͐Managed and owned real estate office, ran operations of multiple person sales teams. ͐Effectively managed and maintained large portfolios of projects across a broad geographical level, including local and commercial real estate for clients. ͐Reviewed and analyzed information for banks and short sale negotiations. ͐Deployed, useful research methodologies to provide effective and proper analysis of projects and their creators. ͐Prepared reports by collecting, analyzing, summarizing information and made recommendations for clients. ͐Catalyst for change in the way the divisions acquire and retains projects. ͐Enforce compliance and regulations requirements for company and staff ͐Confident and tactful when communicating a sometimes an unpopular client advocate position. ͐Artfully dealt with all manors of conflict and challenges to masterfully achieve compromise solutions that do not jeopardize project goals, bottom lines and relationships with the complexity of all issues involved. ͐Had documents drafted by attorneys and negotiated terms and conditions. ͐Advised clients on land use issues, permits, zoning and prepared commercial purchase and sales agreements. ͐Examined and evaluated prospective commercial and residential properties as a lead Property manager. ͐Responsible for making offers, closing deals, and initiating resale activity. ͐Successful performance Performa, when dealing with deadlines and on-time closings, maintaining high closing ratios. ͐Took on trouble shooting and consulting for outside companies. 2002-2004- Village Green Homes: Consultant /Trouble Shooter for Manufactured Home Industry ͐Manufactured Home Industry Sales Manager consultant which included Training, Employee Development, Team Building, and Operational Effectiveness. ͐Financing agreements put in place and implemented training and staged a matrix for streamlining the process for a troubled company. ͐Construction coordinator, Sub-Contractor negotiations, Gross Profit accountability, Profit and Loss accountability, lowering operational cost effectiveness without jeopardizing quality. ͐Multi-Faceted business. Tremendous results acquired in Marion IL. Sales Office Center.

1990-1999- MSI Enterprises / General Manager/ Multi –Unit District / Regional Manager/ Promoted to Director of Operations

͐Managed, trained and supervised 36 Multi-units (3500 units) Properties, Residential and Commercial locations. ͐Extensive travel required to 36 states. (Inclusive of learning each state law that pertained to the individual properties in the state and county where duties had to be performed and tenants’ rights not violated.) ͐Planned, coordinated budgets for each individual property, inspected and made property assessments for each property as its own separate entity. ͐Appropriated maintenance management assessments evaluations, strategically coordinated opening, temporary closings while redesigning some of the properties to ensure companies bottom line would remain intact. ͐In charge of finding misappropriated funds that had been siphoned from company by mangers in charge of properties. ͐Hiring, labor cost, budgets, profit and loss analysis of every location. ͐Staffing, implemented proper training courses, inventory control and maintenance quality and controls. ͐Coordinating and operational cost effectiveness to ensure primary budget requirements were met per location. ͐Worked to coordinate outside vendor programs to lower operational cost effectiveness. ͐Employee development and team building, training and evaluating staff performance and needs. ͐Worked with all levels of personnel. ͐Implemented standard operating procedures per company policies.

Education:

Griffith High School – Griffith, Indiana

South Suburban College - Business

License – IL. Real Estate Managing Broker’s License

QTI- Quality Training Institute Board Member Skokie Il.

References:

References, Letters of recommendations and Salary History are available upon request.



Contact this candidate