Srividya Krishna

SUMMARY

●Having Around *+ years of experience as a Business Analyst on Content Management

●Implementation of Group Wide Intranet Portal on SharePoint 2010 currently accessed by 57,000 employees

●Implementation of Groupwide Knowledge and Content Management Portal on SharePoint 2010.

●Comprehensive experience in gathering user requirements, preparing and analyzing Business Requirement Documents (BRD).

●Strong experience in documenting existing processes, requirement analysis and documentation, develop detailed functional solution documents (FSD), conduct review sessions with teams and assist business in UAT

●Modeled, managed and communicated requirements throughout the project life cycle and performed GAP Analysis between the “As-Is” and the “To-Be” system followed by Impact Analysis against these requirements.

●Worked on both Waterfall and Agile/ Scrum based software development methodologies.

●Involved in creation of Test Strategy and Test plans for UIT and UAT.

●Business Intelligence – Using Microstrategy for Retail Business

●Solution for Integration of major applications (Remedy, Teradata) with Sharepoint

●Solution for an Issue Management tool across Unilever for 1,00,000 employees.

●Responsible for IT Trainings across the Group (Sr. Management, Core IT Team, End Users ) and Driving IT awareness across the Group

●Proven ability to coordinate medium sized project from initial conceptualization through implementation

●Dynamic team player who is consistently motivated toward success and completion of projects with an ability to work independently

●A quick learner who can swiftly adapt to new challenges

AREAS OF EFFECTIVENESS

●Content Management

●Knowledge Management

●Portal Implementation

●UML Use Case Analysis

●Work Flow & Gap Analysis

●Requirements And Elicitation

●Strong Analytical Skills

●Full SDLC Experience

SKILLS

Domain: Knowledge and Content Management

Server Software: Sharepoint, Dot Net

Application Software: Visio, Balsamiq, iRise, Power Mockups, MS Word, Excel, PowerPoint, MSProject, Visio

Web Authoring Tools: CSS

Methodologies : Unified Modeling Language (UML)

PROFESSIONAL EXPERIENCE

Employer: Omega Solutions Inc

Client: Tesla Motors

Duration: Sep 2015 – Nov 2015

Business Analyst

Projects:

CRM Tool (Salesforce), Customer facing Website new features, enhancements and fixes

Responsibilities & Accomplishment:

Define and document business processes for existing Salesforce

Gap Analysis in the existing Salesforce system

Worked on Sales and Service cloud

Interacted with Marketing, sales and customer service users for requirements gathering & documentation.

Conducted JAD sessions, functional walkthroughs, User Acceptance Testing (UAT), worked along with developers and Quality Assurance team.

Consult with functional unit management and personnel to identify, define and document business needs and objectives, current operational procedures, problems, input and output requirements, and levels of systems access.

Acts as a liaison between departmental end-users, technical analysts, information technology analysts and consultants in the analysis, design, configuration

Testing and maintenance of case management systems to ensure optimal operational performance.

Analyze the feasibility of, and develop requirements for, new systems and enhancements to existing systems; ensure the system design fits the needs of the users.

Track and fully document changes for functional and business specifications

Write detailed universally understood procedures for permanent records and for use in training.

Identify opportunities for improving business processes through information systems and/or non-system driver changes

Assist in the preparation of proposals to develop new systems or operational changes.

Employer: Omega Solutions Inc

Client: MindTree Consulting // Unilever -Connecticut

Duration: Jan 2012 – Mar 2015

Business Analyst / Project Manager and Subject Matter Expert (SME)

Projects:

Case Management, Document / Content Management Systems, Application Integration, Issue Management System, Portals for Legal, Marketing, Audit teams, Search, Competitor Intelligence, Market Assessment, Redesign of existing Sites, Analytics

Responsibilities & Accomplishment:

●Built proofs-of-concept (POC)

●Business Buy-in for Sharepoint

●Gathered requirements during inception phase, documented and delivered functional specification documents, and assisted architecture analysis and design using UML and Rational tools.

●Determined user/business/functional requirements. Creating use case documents; business process models, use case diagrams, activity diagrams, and state chart diagrams.

●Followed UML based methods to develop use cases and activity diagrams; assisted developers in creating sequence diagrams and collaboration diagrams.

●Perform GAP and Risk analysis of existing system and evaluated benefits of new system.

●Conduct Joint Application Development (JAD) sessions with stakeholders throughout to resolve open issues.

●Implementation and Support of Content Management and Knowledge Management portals.

●Managing small to mid size projects which includes managing timelines, resources, changes and cost.

●Worked on both Agile and Waterfall methodologies.

●Worked on Sharepoint large customization projects

●Validated technical designs created by IT developers against functional specifications.

●Work with QA team to design test plan and test cases for User Acceptance Testing (UAT).

●Create documentation for training and Help Desk teams.

●Deliver training to Power users ( group of 4 to 5 )

Employer: Aditya Birla Group, India Duration: Dec 2006 – Jan 2012

Worked as a Business and Technology Analyst, managing strategic and implementation partners

Projects:

Group Wide Intranet Portal for Aditya Birla, Content Management Knowledge Management Portals ( Group Wide, Chemicals, Pulp and Fiber, Retail, various Functions etc Legal Case Management, Document Management System, Business Intelligence – Microstrategy

Responsibilities & Accomplishment:

●Gather Requirements, Architect the solution, Manage the project Involved in Designing the Solution, Getting the Business buy-in, Developing the Prototype

●Liaison between the Business and the implementing partners

●Managing large projects, managing vendors

●End to End project management for Intranet Implementation

●Involved in Designing the Solution, Getting the Business buy-in, Developing the Prototype and Support

●Ensuring access and authentication of the Portal across the Group and mapping functional requirements to technical specifications. Also includes migrating the existing portal to this platform

●Worked on Campaign Management

Knowledge Management / Content Management:

●Implement Knowledge Management using Sharepoint 2010 processes across the Group. Includes helping to develop corporate knowledge management strategy, identifying and developing various techniques to facilitate knowledge transfer, identifying knowledge bases to build, finding sources of expertise, acquiring necessary knowledge and implementing/maintaining the knowledge throughout the organization

●To develop an IT Competency Framework for the Group

●To drive IT awareness across various roles both Business and IT

●Identify and Drive delivery of IT training for IT persons and end users across the Group.

●To develop Technology Directions for the group

●Created prototypes using Sharepoint 2010 for business users

●Migration from Sharepoint 2007 to Sharepoint 2010

●Business Buy-in for Sharepoint

Training:

●Create training documents for Sharepoint both on How to use Intranet and Business specific application

●Deliver trainings across the group both classroom and one on one

●Training End Users, Power Users and Sr. Management

Policies:

●To scan emerging technologies that can be deployed for better business results and carry out proof of concept / investigation on technology issues raised by Businesses, partner with businesses for deployment and measure benefits

●To develop IT policies, Drive and Ensure Compliance of IT Policies

Business Intelligence:

●Developed reports on Microstrategy for Aditya Birla Retail

●Developed reports on SAP BW

Education:

Executive Program in Business Analytics

Indian Institute of Management, Calcutta

Completed

2011 – 2012

Bachelor of Engineering in Electronics & Instrumentation

Pydah Collage of Engineering and Technology

70%

2002 – 2006

Intermediate

Narayana Junior College, Vishakhapatnam

94%

2000 – 2002

S.S.C

S.S.V.P Em High School

80%

1999 – 2000

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