JOHNTALLA

**** ******* ****

Hanover Park, IL ***33

630-***-****

actf71@r.postjobfree.com

CAREER OBJECTIVES: To obtain a technical or management position that will use my

Analytical and telecom skills.

EDUCATION: DeVry University, Chicago. IL

Bachelors of Science Degree in Electrical Engineering Technology

ADDITIONAL TRAINING

•Avaya Certified - G3 -Avaya Communication Manager- ACD& Call Center Contact Center

Express

•Certified in AT&T Definity Systems: Gl, G3, G3 Vector Design and Audix Administration.

•Taking Cisco Certified Network Associate (CCNA).

Professional Experience

Apex Consulting (Client- US Cellular) Telecommunications Contractor September 2015 - Present

•Greatly assist in converting four locations from Northern Telecom to Avaya VOIP phones consisting of 3,450 users and a call center consisting of 100 users.

•Trained staff on Avaya VOIP phones and Avaya Aura Messaging Voice Mail.

•Deployed, installed,managed and troubleshoot Avaya VOIP phones 9611G VOIP Desk Phones and B189 Avaya VOIP Conference phones.

•Created phone templates for the phone conversion from Northern Telecom systems to Avaya VOIP phones.

•Inventory and maintained US Cellular’s Avaya phone equipment.

•Create Avaya stations data base used for converting Northern Telecom phones to Avaya VOIP phones.

•Support phone conversions via post cut support ensuring the phones working and training staff.

•Program Avaya 9611G VOIP and B189 Avaya VOIP conference phones.

EQUIPMENT: Avaya S87XX VOIP Avaya S8800 VOIP switch 2-G650/6860 gateways,

Avaya 8500 switch. G3 version 11, 12,13 & 14, CMS version 6.0, Avaya Aura Messaging version 6.3-6.2 voice mail. Phone sets: 9611G Avaya VOIP phones and B189 Avaya VOIP Conference phones.

Whitridge Associates (Client- United States Federal Reserve Department of the Treasury) June 2014- August 14, 2015 Telecommunications Contractor

•Oversee daily Telecommunications operations for the Birmingham, Alabama and Austin, Texas sites.

•Implement, programmed, troubleshoot Avaya Communications Manager System and Voice Mail for Birmingham & Austin sites. This consists of two sites with two unified call centers.

•Train staff on Avaya phones, Voice Over Internet Protocol (VOIP) phones and Avaya Modular Messaging Voice Mail and Avaya Aura Messaging Voice Mail.

•Close trouble tickets for Avaya phones and voice mail and resolved any outstanding issues within the two offices and call centers.

•Manage and resolve tickets under 24 hour period.

Greatly assist in merging Birmingham’s and Austin’s telecom systems with the Parkersburg, West Virginia, thereby consolidating all the US Treasury telecommunications operations.

•Deploy, install, manage, and troubleshoot Avaya Voice Over Protocol(VOIP) and Time Division Multiplexing (TDM) switches, 6408D+, 6416D+, 6424D+, 8410D, Call Master III, 9608VOIP,9641G VOIP desktop phones.

•Relocate 300 personnel to the new Birmingham site and support their telecom needs.

•Main support technician for the Birmingham and Austin sites.

•Support Call Management System (CMS) for the Birmingham & Austin sites. This equipment tracks call center calls, and agent productivity.

•Set policies and best practices for deploying VOIP phones.

•Research and assist in purchasing headsets for the new Birmingham site.

•Inventory and maintain Birmingham’s telecommunications equipment and assets.

EQUIPMENT: Avaya S87XX VOIP Avaya S8800 VOIP switch 2-G650/6860 gateways, Avaya 8500 switch. G3 version 11, 12, 13 & 14, CMS version 6.0, Avaya Aura Messaging version 6.3-6.2 voice mail, Intuity Audix voice mail, Modular Messaging voice mail, Phone sets: 6408D+, 6416D+, 6424D+,8410D, Call Master III, 9608 VOIP and 9641G VOIP.

Dovenmuehle Mortgage, Inc, Lake Zurich, IL October 2012-May 2014

Senior Telecommunications Engineer

•Oversee daily telecommunications operations for the entire enterprise.

•Implement, programmed, troubleshoot Avaya Communications Manager Systems and voice mail for the entire enterprise. This consists of Corporate Headquarters and two off site offices consisting of 1,500 employees and growing.

•Train telecommunications Staff on programming, deploying, troubleshooting and train end users on Avaya phones, VOIP phones and Avaya Modular Messaging voice mail.

•Close trouble tickets for Avaya phones and voice mail and resolved any outstanding issues.

•Close ticket resolutions under 24 hours.

•Spear head Avaya VOIP phones and Modular Messaging voice mail roll -out for the

Corporate Headquarters and offsite offices.

• Deploy, install, manage, and troubleshoot Avaya VOIP and TDM switches, 9620, 6424D,6408D+,1616VOIP, desktop phones.

• Support 4 call centers consisting of 500 agents and 100 clients and growing.

.Support VPI recording device for the entire enterprise.

•Moved a staff of 500 to new location and support their telecom needs.

•Go to person for telecommunication needs for the entire enterprise.

•Support CMS system for the entire enterprise.

•Set policies and best practices for deploying VOIP phones and telecom issues.

EQUIPMENT: Avaya S87XX, Avaya 8500 switch, G3 version 11, 12, 13, and 14, Intuity Audix voice mail, Modular Messaging voice mail. Phone sets 9620.6424D+. 6416D+, 6408D+, 8410D, Call Master III, 9608 VOIP, 9641G VOIP.

Xerox Company (Client - Jim Beam,) Deerfield, IL May 2010 - April 2012

Senior Telecommunications Engineer

•Oversee daily telecommunications operations for the U.S. enterprise.

•Implement, programmed, troubleshoots. Avaya Communications Manager Systems and voice mail for the entire U.S. Jim Beam enterprise. 'This consists of Corporate Headquarters, distillery-plants, and sale offices consisting of 1.500 employees U.S. wide.

•Train Telecommunications staff on programming, deploying, troubleshooting and train end users on Avaya phones. VOIP phones and Avaya Audix voice mail.

•Close Trouble tickets for Avaya phones and voice mail and resolved any outstanding issues with systems.

•Close ticket resolutions under 24 hours.

•Spear head Avaya VOIP phones and voice mail roll - out for the Corporate Headquarters. •Deploy, install, manage, and troubleshoot Avaya VOIP and TDM switches,9620,6424D+,2416D+.2420D+,6408D+ desk top phones, and wireless phones for the entire U.S. enterprise.

•Support video conferencing for the entire enterprise which includes international and U.S. sites. •Set policies and best practices for deploying VOIP phones and supporting video conferencing. •Interface with vendors and Lees and Avaya vendors to resolve circuit and telecommunication issues.

•EQUIPMENT: Avaya S87XX VOIP, Avaya 8500 switch, G3 version 11,12, 13 & 14 Intuity Audix voice mail .Intuity Audix Modular Messaging Network System Phone sets 9620,6424 D+, 6416D+, 6408D+.2420D+, Video Conferencing equipment- Life-Size RM 200

Rush University Medical Center, Chicago, IL May 2008 - October 2009

Telecommunications Engineer

•Implemented, programmed, troubleshoot. Avaya Communication Manager System and voice

mail for hospital.

•Close trouble tickets for Avaya phones and voice mail and resolved any outstanding issues.

•Close ticket resolutions under 24 hours.

•Spearhead Cisco VOIP phones and Cisco Unity voice mail roll -out for the entire enterprise

consisting of 1,600 users. Train end users on Cisco 7960. 7961, 7970 desk top phones and

7921 wireless phones.

•Set policies and best practices for deploying Cisco VOIP phones Cisco Unity voice mail for

entire enterprise.

•Train Telecommunications staff on programming, deploying, troubleshooting and training of

end users Cisco VOIP phones and Cisco Unity voice mail.

•Deploy, install, manage, and troubleshoot Cisco Call Manager. 7960. 7961,and 7970 Cisco

Desk top phones, 7921 wireless phones, and set Unity voice mail system for the entire hospital

enterprise.

•Closed trouble ticket for Cisco phones and Unity voice mail.

EQUIPMENT: Avaya G3 (Communication Manager System) PBX Version 11, Cisco Call

Manager System version 6.1.2.1000-13. 7960, 7961, 7970 Cisco desk top phones, 7921 wireless

phones. Cisco Unity Voice Mail System version 2.1.2.1000-380. 8400 and 2400 series Avaya

desk top phones

Central DuPagc Health, Winficld, IL 2007- 2007

Senior Telecommunications Analyst (Contractor)

•Oversee daily telecommunications operations for the entire enterprise and the go to person for

Telecommunications needs for the entire hospital enterprise.

•Programmed, troubleshoot and maintained Avaya Switch and Intuity Audix for the entire

enterprise, consisting of 3.000 users.

•Worked on ACD programming for 6 call centers. Top ticket closer for the team, most

resolutions under 24 hours.

•Deploy, install, manage, and troubleshoot Cisco Call Manager, 7940. 7960. 7961 Cisco desk

top phones. 7920 wireless phones, and set Unity voice mail system for the entire hospital

enterprise.

•Trained end users on Avaya phones. Intuity Audix Voicemail, Cisco 7961. 7920 phones and

Cisco Unity voicemail system.

Equipment: Avaya (Communication Manager System) G3 PBX, Intuity Audix. Cisco Call

Manager System, 7941.7960. 7961 desk top phones. 7920 wireless phones, Cisco Unity Voice

Mail System. 6402, 6402d, 6408,6408+, 6408D+, 6416D K 6424D+, XM 24 Expansion Module

Siemens Mod 10 and 9006 PBX line, Siemens Phone Mail System

Interpublic Group 2007

Senior Telecommunications Analyst

•Supported 1,500 users with their phones and voice mails. Maintained Avaya SA8700 switch and

Intunity Audix voice mail system. Performed end user training with user's phones and voice

mail.

•Performed MACs (Moves, Adds, Moves, Changes), programmed, trouble shoot phones and

phone circuits.

•Interfaced with Lee and Avaya vendor to resolve circuit and telecommunication issues.

•Backed up Intiuity Audix voice mail system and took care of their mobile cell phones.

•Maintained issues of telecommunications day to day operations.

Equipment: Avaya 8700 switch, Intuity Audix voice mail System Phone sets 9620, 9630,

6408D+, 6416D+.6408D+

Central DuPagc Health, Winfield, IL February. 2002 – September 2007

Senior Telecommunications Analyst Oversee daily telecommunications operations for the entire enterprise, the go to person for telecommunications for the entire hospital enterprise.

•Installed, programmed, troubleshoot and maintained Avaya Communication Manager System and Intuity Audix for the entire enterprise, consisting of 3.000 users.

•Worked extensively involved as a Project Lead in MAC'S. Was the point of contact for daily Macs and departmental moves. Top ticket closer for the unit and gave excellent customer service.

•Worked on ACD programming for 6 call centers, ordered Avaya and Cisco equipment for hospital.

•Worked with Avaya vendors and Phone Company to resolve issues. »Was on call to resolve any issues regarding Avaya and Intuity voice mail. 'Trained end users on Avaya phones, Intuity Audix voice mail, Cisco 7961 and 7920 phones and Cisco Unity voice mail systems. Key player for Cisco VOIP roll out conversion for the entire hospital enterprise consisting of 3,000 end users.

•Deploy, install, manage, and troubleshoot Cisco Call Manager, 7940, 7960, 7961 Cisco desk top phones, 7920 wireless phones, and set Unity voice mail system for the entire hospital enterprise. ■Open ASP (Ambulatory Services Pavilion) by relocating departments.

.Close ticket resolutions under 24 hours.

Top ticket closer for the team.

.On call for telecommunications for the entire hospital enterprise.

. Equipment: Avaya G3 (Communication Manager System) PBX Intuity Audix. Cisco Call Manager System

7941, 7960, 7961 desk top phones, 7920 wireless phones, Unity Voice Mail System, 6402. 6402d, 6408, 6408+, 6408D+, 6416D+, 6424D+, XM 24 Expansion Module Siemens Mod 10 and 9006 PBX line, Siemens Phone Mail System

Moore Business Forms, Libcrtyville, IL 1999-2002

Telephony Systems Manager

Oversee daily systems administration and database management for call centers and backups in

Illinois, Colorado, New York and Texas with 700 end users.

•Perform troubleshooting, debugging and problem resolution in high-pressure situations for

Avaya Communication Manager System. Interface with local and long-distance telephone

companies.

•Greatly helped in opening up, relocating and supporting telecommunications services for the

call center and data center infrastructure at the Libertyville, IL facility.

State Farm Insurance Company July 1989 – April 1999

Senior Communications Specialist, Ballston Spa, NY (1990-1999)

•Responsible for technical support involving telecommunications needs and problems for 2,000 employees in a seven-state territory.

•Provided services to enable videoconferencing, switch upgrades and installation of new telephone systems.

•Key participant in handling office relocations, catastrophe resolutions and office startup/closedowns.

■Greatly assisted in establishing the region's first electronics shop to help with technical support at all levels.

•Spearheaded the roll out of pager applications for 350 employees throughout the region. •Introduced an upgraded telephone system for this area.

MILITARY: U.S. Air force: Effectively manage the maintenance and repair of various types of medical/dental equipment, along with accurate logs and detailed report generation.

Professional Associations •Knights of Columbus 4thDcgrce 'Board member of the Campanelli YMCA

Contact this candidate