CURRICULUM VITAE

PERSONAL DATA

NAME : PREM KUMAR A/L REGUNATHAN

ADDRESS : **-* *** ****** ******** 1 Brickfields

***** ***** ******

Wilayah Perseketuan (KL)

IC NO : 940***-**-****

D.O.B. : 31 Jan 1994

AGE : 22 years old

NATIONALITY : Malaysian

GENDER : Male

MARITAL STATUS : Single

MOBILE NUMBER : 012-*******

Educational summary and Certifications:

Finished SPM in the year of 2011.

Currently pursuing Diploma in Business Management in Olympia College.

ADDITIONAL INFORMATION

Course and Seminar attended

Excellent Customer service and Handling Complaints

LANGUAGES

Spoken: English (excellent), Bahasa Malaysia (excellent), and Tamil (excellent)

Written: English (excellent), Bahasa Malaysia (excellent), and Tamil (Good)

PERSONAL STRENGTHS

I’m a quick learner, dedicated, able to work under pressure, creative and resourceful with a keen sense of responsibility, and possess good skills in communications and collaboration. I’m constantly motivated to excel in all that I do, and give my very best in everything that I undertake.

Career Goals:

Looking for a challenging position as customer service officer / customer service engineer where I can make effective use of logic management skills for the growth of the organization

Summary:

Possess strong written and oral communication skills

Demonstrated quantitative and analytical skills with strong attention to detail

Ability to handle multiple tasks and meet deadlines

Intermediate in Microsoft Word, Excel and the Internet

Ability to take initiatives and work under minimal supervision

Positive attitude with excellent time management skills

Possess strong interpersonal and problem solving skills

WORKING EXPERIENCE

1) KFC Delivery (Customer Service Centre)

( 2012 till 2013 )

Customer Care

Take orders in phone

Handle Customers Complain

2) Maxis Customer Service

(2013 till 2014)

Customer Service Professional

Handle Customers Complain

Expert in Positive Language usage

3) SingTel Customer Service

(2014 till 2015)

Customer Service Professional

Handle Customers Complain

Expert in Positive Language usage

Expert handling billing issues

Handle mobile technical issues

4) Strateq Global Service

(January 2015 till October 2015)

Technical Helpdesk / Remote Support Engineering

Handle Shell Dealers Complain

Expert in Positive Language usage

Expert in handling remote support issues

Handle Shell station technical issues

5) American Express (Manpower)

(October 2015 till December 2015)

Authorization Department

Handle Merchant Complain

Expert in Positive Language usage

Expert in handling remote support issues(card)

Approve/Decline transaction of a card

REFERENCES:

PREMAVATHY VYRAPPAN (Team Leader) : 016-*******

PRIIYA ASHWINI KRISHNAN (Team Leader) : 010-*******

P.MOHAN (Team Leader) : 012-*******

FARAH N ABDUL RAHMAN (Team Leader) : 014-*******

Contact this candidate