KELLY IVY-LAING

Lakeland, FL 850-***-**** actf5j@r.postjobfree.com

EXECUT IVE SUMMARY

Human Resources Executive with over 14 years of comprehensive human resources experience including recruitment and retention, conflict resolution, change management, labor relations and benefits administration. Proven experience collaborating with senior management conducting human resource strategic planning to support and further corporate goals. Possess broad knowledge of human resources in a variety of sectors including union, and non-union environments, and Fortune 500 companies with a large number of exempt/non-exempt employees. Excellent ability to address and implement strategic plans for talent acquisition, retention, and succession planning. Proven skills in labor and employment law including complaint investigations. EXPERTISE IN

Compensation

Employment Law

FMLA/ADA/EEO/WC

Mediation & Advocacy

HRIS Technologies

Employee Counseling

Staff Recruitment & Retention

Labor/Employee Relations

Alternative Dispute Resolution

Benefits Administration

HR Program/Project Management

Confidential Record Keeping

Orientation & On-Boarding

Training & Development

Performance Management

Organizational Development

HR Policies & Procedures

Contract Negotiations/Admin

PROFESSIONAL EXPERIENCE

Helicon Foundation Repair, Tampa, FL

Human Resources Manager, June 2015 – Present

Manage the day to day functions of the HR Department, as well as, lead the development of department goals, objectives, and systems.

Participate as a member of the Leadership Team

Design, direct, and manage companywide process of organizational development that addresses issues such as succession planning, superior workforce development, key employee retention, organization design, and change management.

Manage benefits administration & Recruitment for the organization

Manage the organizations compliance with existing governmental and labor legal and government reporting requirements including EEO, ADA, FMLA, ERISA, OSHA, & FLSA.

Formulate and recommend HR policies and objectives for the company on any topic associated with employee relations and employee rights.

Partner with the leadership team to communicate HR policies, procedures, programs and laws.

Coach and train managers in their communication, feedback, recognition, and interaction responsibilities with employees.

Oversee the implementation of HR programs and identify opportunities for improvement and resolve issues.

Initiate, develop, and deliver HR Services in order to build a high performance culture and reduce risk to the organization.

GTO Access Systems, LLC, Tallahassee, FL

Human Resources Director, October 2012 – June 2015

Develop and maintain proactive employee services that complies with HR requirements of the corporation.

Conducted extensive analysis of existing HR organization, to update all policies, procedures, services, programs and operations.

Create positive work environment with effective employee relations practices. Oversee and manage employee relations issues by providing counseling and investigations.

Leadership development with all managers and directors.

Direct human resource functions, including recruiting, hiring practices, benefits, and compensation.

Standardize GTO’s HR functions to align with corporate initiatives.

Implemented recruiting software, Jobvite; HRIS, Workday; ADP, Enterprise E-Time.

Manage the day to day functions of the HR department as well as the Front Office Coordinator KELLY IVY-LAING Phone: 850-***-**** Page 2

Created an onboarding process for new employees

Successful Plant Safety – Complete OSHA Requirements

Successful partnership with Senior Management team Brookdale Senior Living, the Atrium – Jacksonville, FL Human Resources Director, February 2011 – October 2012 Primarily responsible for guidance and interpretation to associates and managers on company human resources policies, procedures and practices. Served as primary point of contact for over 200 associates and managed all HR functions for 6 ALF/IL/SNF communities.

Developed and implemented a safety program to exceed OSHA requirements, minimize recordable, control costs, and reward associates.

100% compliant in HR record keeping for Florida state survey in the SNF 2011 & 2012.

Conduct monthly associate town hall meetings. Include updates pertaining to associates, company information, community information, and in-service for safety training.

Work with the Executive Director and Health Care Administrator on performance reviews, OT reporting

Help associates with benefits administration, questions and navigating the enrollment process.

Process payroll for the AL side of the community.

Work directly with Divisional HR Director on investigations within 6 communities in the Jacksonville, FL area.

Ensure compliance with Federal, State, and Local government regulations.

Work with Managers and Directors on the Corrective Action process.

Advise Leadership team on all HR issues.

Lead all Corporate HR Projects with in the communities.

Recruitment

FORTEGRA FINANCIAL – Jacksonville, FL

HR Generalist, September 2010 to February 2011

Primarily responsible for providing support to Senior Vice President of Human Resources in related departmental activities such as; processing time records for payroll, preparing benefits materials, distributing employee evaluation forms, and representing Human Resources to employees and management. Plan, implement, and administer human resources programs and policies including staffing, compensation, benefits, employee relations, training, and health and safety programs. Collect and analyze HR data, and then make recommendations to management.

Process paperwork for functional area according to established procedures. Prepares internal employee communications regarding compensation, benefits, or company policies.

Prepare bi-weekly payroll records for processing multi-state payroll, including California.

Maintain HR systems & process all integrations for ADP pay expert, HR Benefits and EZ Labor Management.

Prepare new employee benefit information packets, schedule and conduct monthly informational meeting on employee benefits. Manage updates to employee benefit selections in the appropriate on-line system.

Responsible for legal compliance in administration of both benefits and payroll across multi-state operations.

Annual Benefits Presentations and Enrollment Process.

Process change of status forms, related to employee changes, promotions, demotions, transfers and terminations according to established procedures

Weekly and Monthly Reporting: (Headcount, Turnover, Bonus Accrual, PTO Accrual, Management Report, Manual check report)

FIRST COMMERCE CREDIT UNION Tallahassee, FL

HR Generalist, November 2006 to July 2010

Manage a broad range of HR functions including HRMS database co-administration, HR policy development, employee screening/hiring/orientations, staff training/development programs, incentive programs, develop orientation, manage leave-of-absence programs and personnel records; administer benefits enrollment and programs; administer HR budget; manage reception desk, coordinate health fairs to promote employee wellness, perform exit interview, and handle HR generalist workplace issues.

Structured and implemented programs and policies in areas of training, compensation structures, benefits packages, incentives and new-employee orientation.

Negotiate salary offers and dozens of sign-on bonuses/relocation packages annually at both the exempt and non-exempt level.

KELLY IVY-LAING Phone: 850-***-**** Page 3

Developed and implemented FCCU Wellness Program, including a wellness team, health fairs, walking program, couch to 5K, cooking show, and healthy cooking contest.

Developed New Manager Orientation, this program takes a new Manager through all the HR policies and procedures, employment law, and Credit Union Philosophy.

Processed all new-hires, benefits, leave, termination, and payroll paperwork ensuring 100% compliance with various laws and regulatory mandates and serving as primary contact person answering management/staff questions on same.

Wrote employee manual covering issues including disciplinary procedures, code of conduct, FMLA policy and benefits information.

Assisted in producing company’s first formal performance review program, creating a flexible and well- received tool later adopted company-wide.

Revised job descriptions across all levels. “Shadowed” and interviewed employees to construct an accurate picture of the duties and skills required for each position.

Revised the company’s recruiting process, including online application process. This process assisted the HR department in saving time and money on the recruitment process. This new application system also made it easier to track applicants for EEO purposes.

BASF, THE CHEMICAL COMPANY. Quincy, FL

Human Resources Administrator,

April 2005 to November 2006

Fulfilled a broad range of HR functions, including recruiting and training employees, administering benefits, overseeing disciplinary action and managing HR records. Co-chaired in the negotiations process with the union to rectify the union contract. Assisted/worked with Company and Union Leadership on grievances and safety programs.

Successfully co-chaired union negotiations, and contract language/benefits. Managed grievances and participated in organizational arbitrations.

Developed company’s retiree benefit/program.

Launched new hire orientation programs including company benefits & union contract.

Reworked new-hire orientation program to include HR information, company resources, and union materials.

Launched/Managed new attendance policy for hourly employees, using NovaTime software program.

Managed employee/labor relationships, including payroll, benefits, worker’s compensation/unemployment. MAINLINE INFORMATION SYSTEMS – Tallahassee, FLd

Human Resources Specialist, July 2004 to April 2005 Recruitment/Processing of new employees, conduct background and reference checks, new hire phone orientation. Maintain and track employee registrations/exit interviews. Create/updated job descriptions. Provide assistance to employees and departments in matters involving personnel rules and regulations. DISCOUNT AUTO PARTS – Lakeland, FL

Human Resources Assistant, November 1998 to March 2001 Worked closely and assisted HR Manger, Recruiters, Division Managers and all hiring Managers, Processed all new hire applicants for 665 stores, two distribution centers and the corporate office. Facilitated all relocations. Administered temporary service personnel program, involving 20% of secretarial work force inside corporate office Screened job applicants, coordinated applicant testing, pre-employment drug screens and background checks. EEO 1 Reporting, AAP and Family Medical Leave Act. Communication with over 6,000 employees. EDUCATION

KEISER UNIVERSITY Tallahassee, FL

Bachelor of Arts (BA) in Human Resources, 2008

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