CAROL KHALIKYAR

actf5f@r.postjobfree.com Cell 678-***-****

IT / COMMUNICATIONS NETWORKS ● OPERATIONS MANAGEMENT ● VOIP

SUMMARY OF QUALIFICATIONS

An individual recognized as an effective, solution-oriented Network Engineer who is entrusted with highly sensitive and confidential information and projects; exceptional ability to analyze complex network problems and coordinate resolutions.

Flexible and conscientious, recognized for dedication and diligence in executing professional responsibilities; demonstrated ability to skillfully manage structured, measurable test planning and execution; and make sound decisions under pressure.

Possess the drive, resourcefulness and ability to thrive in challenging environments and utilize superb critical thinking and analytical skills in providing innovative solutions to existing or emerging problems.

Demonstrated ability to communicate effectively with diverse groups of individuals while maintaining the highest level of quality in service and total commitment to customer satisfaction.

SECURITY CLEARANCE AND CERTIFICATIONS

SECRET Security Clearance

CCNP Voice (replaced CCVP)

CCNP Switch

CCNA Voice

CCNA

CompTia CASP

CompTia Security+

DoD 8570.01-M IAT-III

PLATFORMS AND TOOLS

Software: Microsoft Office, Remedy, BMP, VISIO, TSNOW, TIRKS, SOTS, SARTS, TACACS, AACG, NETSCOPE, ICORE, CTP, ECAP, EXCEL, CTS, IWOS, SECURE CRT 6.5, CUCM, SNMP, Putty, TCP/IP Active Directory, DHCP, Solarwinds Orion, Kiwi CatTools

Protocols: MPLS, MULTICASTING, BGP, EIGRP, OSPF, ATM, FR, IPFR, ETHERNET /10 GbE. SIP, H323, SCCP

Hardware: 4ESS/5ESS Switches, Cisco GSR 12000 Series Routers, AUSM Cards, FRSM cards, MPSM Cards, RPM Cards, Cisco Popeye Switches, BPX Switches, Catalyst 3750 Switches, TELLABS 8800, ALU, RNC’S, MSN’S, SIAD’S,

Taclanes.

Networks: MPLS AVPN, ATM, FR, IP/ETHERNET, UMTS, LTE, 4G, 3G, 2G. Secret, Centrix

PROFESSIONAL EXPERIENCE

VOIP ENGINEER-Lead RNOSC-A Engineering, Afghanistan April 2012 – September 2015

Responsible for the installation, operation, monitoring, maintenance, and troubleshooting of all production networks of Layer 2 and Layer 3 equipment throughout the US Military Forward Operating Bases in support of Operation Enduring Freedom.

Implement the growth of new and existing VOIP Networks for US Military Forward Operating Bases utilizing Cisco Unified Communications Manager (CUCM) for the NIPRNET, SIPRNET, and CX-I Enclaves.

Provide VOIP related engineering and operational support to ensure continued, uninterrupted operation of the telephony systems.

Process all incoming requests for new installs, changes, or troubles via Remedy.

Utilize LDAP and Active Directory.

Gather, compile, and maintain theater level VOIP network diagrams utilizing VISIO.

Backup for the Network Engineers creating Vlans, troubleshooting, and configuring switches.

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NETWORK DESIGN ENGINEER - ATT Wireless /Collabora, Alpharetta, GA March 2011 – February 2012

Responsible for developing network designs for wireless, wireline and broadband backhaul infrastructure.

Extensive understanding of transport for UMTS and LTE wireless networks including the ability to design IuCS, Iur, IuB, and IuPS connectivity between wireless nodes.

Advance knowledge in ATM transport and experience with Tellabs 8860 MSN and ALU 7670 MSN.

Advance knowledge of IP and Ethernet transport and experience with ALU 7750 IP MSN, ALU 7705 SIAD, Cisco 7609 and Cisco 2941 platforms.

Strong analytical skills

Applies the necessary tools for engineering principles to create and design the network infrastructure in accordance with approved guidelines.

Coordinates and interfaces with internal and external customers to ensure service commitments are met.

Builds productive relationships and collaborates with others in own team or across teams.

Uses engineering tools, various software applications, and databases to assist in creating engineering layouts.

Applies judgment to determine appropriate processes and technical area standards to provide technical direction.

Provides specialized technical guidance to others in work area.

NETWORK CONTROL SPECIALIST - ATT Wireless/TEK Systems, Atlanta, GA June 2010 - November 2010

Performed troubleshooting on T1’s to nationwide Cell Sites for ATT Wireless.

Worked with various Telco’s to resolve outages within contracted SLA’S.

Experience with Ericsson UMTS/GSM, Lucent UMTS, Nokia GSM, and Siemens GSM. Advanced knowledge/experience with CTS Remedy, Granite and Net Analyst along with the ability to interpret test results.

Understanding of transport architecture and elements. Tier II level skills on T1/T3 Testing, DACS and MSN knowledge including Fujitsu, Cisco SIAD, Tellabs 5500, 5320, 532L, Tellabs MSN 8860s, Alcatel 1630, 1631, 1677, 1671, Alcatel MSN 7670s, and knowledge with TL1 command language.

Experience with e-bonding systems including EBTA, VTAG, CEMER, GRETA, etc.

NETWORK ENGINEER - TIER II (LAYER 1/2/3), ATT, Alpharetta, GA February 2004 -December 2008

Provide support for clients’ local and wide area networks, data centers and related system from a Tier II MPLS AVPN prototype work center; effectively handling and resolving Layer 1, 2, and 3 issues.

Provide Tier II support on all Layer 1, 2, and 3 issues for the MPLS AVPN network utilizing BGP.

Support includes fractional and full T1s, T3s, OC3s, OC12s, OC48s and Ethernet up to 10 GbE; international circuits are included on Tier II support.

Any new systems created are implemented at the center first to ensure smooth, seamless operations; some new technologies implemented include MPLS and Multicasting, employing FR, ATM, VOIP, and Ethernet.

Personally escalate trouble tickets every hour as necessary to ensure the most expedient resolution, recommend technical solutions to customers, as feasible, and involve internal/external suppliers, as necessary to resolve issues.

Utilize Remedy via AOTS to create maintenance tickets to verify and troubleshoot customers’ problems and engage BMP, a testing ticketing system to work on and resolve issues without escalating the problem.

Participate on bridge calls to help clients test with ATT; serve as the lead on the technical bridge for critical outages by drawing upon exceptional communication, leadership, and interpersonal skills to guide issues through to a positive outcome.

COMMUNICATIONS TECH - ATT, Conyers, GA January 1997-February 2004

Contributed expertise to customers while working in a high volume office; primarily worked on T1s for ATT’s Voice Network which included ATT 4ESS or 5ESS switches to customer’s CSU.

Scheduled and coordinated vendor meetings, carried out Local Access Provider dispatches, arranged escalations as necessary and traced emergency calls as needed for both internal/external contacts.

Topologies are Nodals, ISDN, SDN testing systems included TIRKS, SOTS, STAMPS, OSDSI, DSTS, DTMS, TOPAS and the ticketing system used was BMP.

EDUCATION AND TRAINING

CISCO NETWORKING ACADEMY

CHATTAHOOCHEE TECHNICAL COLLEGE

BACHELOR OF SCIENCE, MARKETING

UNIVERSITY OF NORTH ALABAMA

PARALEGAL CERTIFICATION

AMERICAN INSTITUTE FOR PARALEGAL STUDIES

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