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Customer Service Supply Chain

Location:
Dubai, DU, United Arab Emirates
Salary:
CAD 35,000
Posted:
February 08, 2016

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Resume:

Dear HR Professional,

I am currently living in Dubai and I have applied for my Permanent Residency, working with a wonderful law firm in Canada, who have confirmed that I am now in the government pool, waiting to receive my Invitation to Apply. Receiving a job offer from an organization in Canada would allow me to apply for my Canadian Work Permit which takes 1-2 weeks, being a good time frame as my current organization requires a 30 day notice period for resignation. I am eagerly wanting to start a life in Canada and a job in your esteemed organization would be the key to starting the life I am aiming for. With regards to 'fitting in' in Canada, I already have friends and family living in Mississauga, making my transition into work a much quicker and easier process so I can contribute my full potential.

I would be more than happy to even have a Skype interview if you would like to further assess my skills and experience.

Experience wise I have nearly two and a half years of experience in Hellmann Worldwide Logistics, working in both Transportation and Contract Logistics which has given me an incredible amount of hands on knowledge and experience throughout the entire supply chain and freight forwarding industry on a global scale. Working in Dubai, one of the highest demanding, intensely competitive logistics markets globally, has enhanced some of my skills like strong flexibility, agile response to situations which require critical thinking, superior customer service levels with a strong focus on customer needs and enhanced attention to detail to create efficiency in operations to minimize costs and maximize resouce utlization, giving me the edge in the market. To back up my experience, I have attained my Master’s Degree in Supply Chain Management (2 years) and my Bachelor's Degree in Business Management (4 years), both from highly reputed universities here in the U.A.E. I highly appreciate you taking out the time to read this mail. Looking forward to your response and advice! With Best Regards,

Karan Bachani

Cell: +971*********

Karan Bachani

Logistics Professional

actf30@r.postjobfree.com

+971-**-*******

SUMMARY

Objective – Notching up a career in Supply Chain Management that can offer exciting challenges and responsibilities Fully dedicated to delivering a sustainable and efficient supply chain through implementation of lean practices.

WORK EXPERIENCE

Project Analyst – Contract Logistics and Consulting Hellmann Worldwide Logistics LLC

July 2015-Present

Creating tailor-made solutions to respond to new and current warehouse operations.

Responsible for supporting on logistics proejcts from conceptualization to completion and monitoring – risk analysis, feasibility studies, response to RFQs and creation warehousing/transport solutions

Admin related tasks on current and proposed projects – coordinating with various departments such as customer service, procurement and customs

Analysis of current projects – Process mapping, value streaming and optimization

Responsible for the creation and reporting of facility and department KPIs

Communicating with external customers and supplier to strengthen existing relationships

Compliance – Perforrming 6S audits, health and safety audits, and customs compliance audits in all facilities

Major achievements – Created SOPs and standardization in terms of quality throughout the existing facilities; created and implemented 56 KPIs and created a self sufficient reporting tool for the department; key point of contact for implementing major customers in Q3 2015, MENA region by travelling on site outside the U.A.E.

Operations Assistant

Hellmann Worldwide Logistics LLC

July 2013 – June 2015

Ensuring and overseeing all transport requirements of every customer is met in the most efficient manner.

Coordinating with external transport companies like major air and shipping lines

Scheduling cargo pickups in line with customer requirements

Consolidation of orders to ensure greatest efficiency is attained as well as negotiation of rates of external cargo carriers

Creating all export related documents – Bill of Entry, Air/Sea Way Bills, Customs Exit/Entry Documents in compliance with U.A.E. and international requirements

Performance reporting – maintaining ‘in-transit’ shipment reports for both external customers and internal performance monitoring.

Bringing about process improvements in daily operations

Work closely and coordinate with various departments – customer service, customs and global Hellmann branches

Major achievements – improved and maintained customer KPIs at a minimum of 95% throughout the role duration; decreased transport costs by 10% month on month in Q2-Q4 2014 through improved scheduling of company owned trucks and consolidation; assisted in defining customer KPIs for major customers in 2014

EDUCATION

Master of Science (MSc.) in Logistics, Supply Chain Management Major University of Wollongong Dubai

September 2015 - December 2015 (2 year program)

Bachelor of Business Administration, Business Management Major American College of Dubai

September 2009 – August 2013 (4 year program)

LANGUAGES

English – fluent

Hindi – native

ADDITIONAL INFORMATION

Computer Skills - Proficient with Microsoft Office, Lotus Notes mailing software, LFS 400 warehouse management software

Other – Volunteered for the Health and Safety Environment committee in Hellman Worldwide Logistics; received Certificate for Best Top 3 Interview for Business Communications Course in American College of Dubai (93%); received Certificate for Best Top 3 Presentations for Business Policy and Strategy course in American College of Dubai (95%); received Certificate for Best Top 3 Presentations for Project Management in American College of Dubai (96%)

Valid UAE and International Driver’s License



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