Arno Sokk

** ******* **** ****

Newtown, CT *****

203-***-****

actf1w@r.postjobfree.com

P R O F E S S I O N A L S U MM A R Y

Experienced client-focused Director of Performance and Software QA Engineering committed to establishing and extending software/system limitations. Launched performance engineering team; extensive involvement with enterprise scale project management, test automation, performance testing, QA, as well as determining optimal client configurations with an established track record of achieving high client satisfaction. S K I L L S

Performance Engineering

Excellent diagnostic skills

Project management

Load testing

Client management

Business process optimization

Effective problem solver

Software QA testing

Excellent communication skills

LoadRunner, Silk, Rational,

Selenium, QTP

Software development

lifecycle expert

WO R K H I S T O R Y

08/2007 to 09/2015 Director, Software Performance

Oracle – Stamford, CT

• Led team of resources in resolving critical customer production system issues, resulting in retained referenceable clients

• Code and configuration changes saved in excess of $100 million for several top customers

• Drove client test efforts with tools like Selenium, LoadRunner, QTP

• Exceeded service standard goals, generating top client references and added revenue

• Managed escalations across multiple products and geographies with strong and open relationships between customers and development teams, service, and support

• Drove all critical inter-departmental escalations with right resources to effectively insure customer success and increase customer retention rates

• Cultivated excellent long-term relationships with clients, maintaining ongoing communication and facilitating solutions to address concerns

09/2000 to 08/2007 Director, Software Performance QA Hyperion Solutions – Stamford, CT

• Formulated business plan resulting in launch of Performance Engineering Group, worldwide organization chartered with "system testing" which aimed to emulate topologies and realistic workloads placed on configurations consisting of multiple Hyperion products

• Defined and executed the first formal performance testing effort of Hyperion products at customer site using LoadRunner.

• Performance Engineering Group brought in ~$10 million in billable Services hours and influenced ~$100 million in closed deals annually

• Published white papers communicating practical product (Hyperion, internal, or external) limits under various hardware configurations and workload conditions

• Eliminated bottlenecks and provided recommendations and optimizations to improve response times and resource utilizations resulting in improved customer retention and revenue recognition

• Motivated and developed team members, resulting in resolution of issues and improvement in team cohesiveness and overall performance

09/1998 to 09/2000 Senior Performance Engineer

Hyperion Solutions – Stamford, CT

• Designed and executed performance tests against Hyperion software products using LoadRunner and Rational testing tools

• Retrieved and analyzed results. Created documentation indicating bottlenecks and making recommendations where appropriate for improvements

• Maintained system lab with various configurations for performance and quality assurance efforts E D U C A T I O N

1992 Masters in Business Administration, Western Connecticut State University – Danbury, CT 1985 Bachelor of Science: Computer Math, SUNY Binghamton – Binghamton, NY

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