Leslie Henry

*** *. ***** ***.

Waukegan, IL. ***85

224-***-****

actf18@r.postjobfree.com

Summary

Accomplished customer service provider with experience in non-for-profit and corporate offices. All previous positions required above average problem solving and supervisory skills. All positions required training and mentoring of new staff members.

Experience

Community Action Partnership of Lake County

09/2005-Present

Call Center Lead Operator

Answer the phones in a polite and professional manner.

Make appointments using the excel spreadsheet.

Return calls and confirm client appointments.

Provide clients with information pertaining to available social service programs.

Train new staff in the both the reception area and call center department to ensure top level client/customer satisfaction.

Set up appointments for clients as well as provided resource and referral information when needed.

Stay current with CAP policy regarding both current and new programs and program requirements.

Other duties as needed, filing, data entry, making copies etc.

Lake County Center for Independent Living

1997-2004

Volunteer Client Advocate

Answered and directed phone calls, typed, copied, faxed and filed documents.

Assisted in the coordination of fund raising events.

Advocated for/with disabled clients.

M.I.S. Alliance

1993-1996

Operations Manager

Met with representatives of various companies to establish and maintain quality relationships with both current and prospective clients.

Responsible for hiring, evaluating and all correctional proceedings for staff with written narratives.

Chicago Title and Trust Insurance Company

1987-1993

Management Accounting Lead Accounting Clerk

Responsibilities included but were not confined to ensuring that all information was carefully entered for; weekly, monthly and yearly closing. Responsible to ensure that all accounting was accurate.

Responsible for entering data for payroll and administrative staff.

Responsible for training of staff on proper department procedures.

Other duties as needed.

Education

Associates of Art College of Lake County, Grayslake 2004

Bachelor of General Studies Columbia College of Missouri 2012

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