Nicolas HAGNER

*** ********** ***, *** ***, ***** Jersey City, NJ, USA

646-***-**** - actezx@r.postjobfree.com - @nicolashagner

SUMMARY

Product Manager and Project Manager with an incessant curiosity in the relationship between technology and human interaction. Skilled at understanding and balancing both business and user needs and using technology to address those needs. Successfully managed the complete systems lifecycle of cross-functional products and projects encompassing web-based, mobile systems, and SaaS, for B2B and B2C audiences (consumer products, healthcare and financial services firms) as well as internal stakeholders.

Technical background as a front-end developer of web and mobile applications including Web services.

EXPERIENCE

Firmenich Inc. (7000 employees – Perfumery – Flavors - Beauty) July 2002– Now

Project and Product Manager, Senior Business System Lead, Information Systems

Nov 2013 – Now, Plainsboro, NJ

Managed the complete systems development life cycle of cross-functional products and projects, web-based, mobile and SaaS, for internal and external (B2B and B2C) audiences including:

Managed IRIS project; unique consumer insight system, managing end-to-end surveys and visual display of quantitative information calculated on the flight, with automated presentations creation, collaboration and sharing (Agile Scrum Product Owner, designer of web services SOAP and JSON-WSP).

Managed redesign of Encyclopedia; best in business market product database with semi-automated iOS data acquisition, extensive products portfolios management including historical data and trends, with automated presentations creation, collaboration and sharing.

Managed a new prospective marketing tool; consumer trends analysis (responsive web and mobile app).

Managed a consumer sentiment analysis reporting platform; social media data mining (UGC).

Coordinated global shared systems for marketing / pre-sales, knowledge management and communication platforms for a 7000 employee Flavor and Fragrance company with offices in 46 locations on all 5 continents (Perfumery, Flavors, Corp. Communications, H.R.).

Active member of the Innovation committee.

Project and Product Manager, Business System Lead, Information Systems

Nov 2005–Nov 2013, Geneva, Switzerland – International (Paris, London, Singapore)

Managed the full systems development life cycle of cross-functional products and projects, web-based, mobile and SaaS, for an internal and external (B2B and B2C) audience.

Served as a focal point for marketing, consumer insights, knowledge management / collaborative platforms and corporate communication communities for I.S. related activities.

Led the Design and Knowledge Management team for Perfumery and Corp. Communications, managed 800+ k$/year of new knowledge management and collaborative platforms developments. Owned the Graphic Design and Multimedia software portfolio, saved 350 k$ of annual software licenses.

Managed the E-Commerce platform of a division.

Drafted the company’s Social Media Policy as well as the intellectual property section of the Master Service Agreement required for all providers.

Supervised personnel including: hiring, determining workload and delegating assignments, training, monitoring and evaluating performance.

Advised the SAP implementation team for perfumery, flavors and ingredients costing and pricing, as well as handling global communication and change management responsibilities.

Marketing and Information Specialist, Perfumery Division July 2002–Oct 2005

Advertised in-house chemical ingredients to perfumers worldwide through online initiatives, marketing materials and sales people training. Product management and promotional campaigns.

Participated to the development of the Osmophone™ and Osmophone™ II perfume delivery platforms.

Built a tool to help standardize the Perfumery division costing and pricing and protect margins.

InfoDesign S.A. (16 employees – Internet startup) Geneva, Switzerland

Internet Developer Nov 2000–June 2002

Project manager, developer, scrum master, graphic designer and consultant in online presence for local and international organizations, private banks, pharmaceutical, medical (surgical and medical orthopedic equipment) and luxury goods companies (Web 2.0 / Online Retail / E-Commerce / CRM / DAM / CMS).

Netvertis S.A. (80 employees – Digital startup) Geneva, Switzerland

Internet & Multimedia Developer Sept 1999–Oct 2000

Project manager, team leader, developer, graphic designer and consultant in online presence for multinational companies, banks, pharmaceutical, medical and luxury goods companies.

Edipresse S.A. (600 employees – News organization) Lausanne, Switzerland

Multimedia Manager Sept 1998–Aug 1999

Project manager, team leader, developer, graphic designer and consultant in online and offline presence for governmental and international organizations as well as medical and luxury goods companies.

EDUCATION & CERTIFICATIONS

ITIL Foundation V3

APMG-International 2013

Agile Practitioner

Internal certification modeled on PMI, Firmenich Inc. 2013

Project and Program Management Professional

Internal certification modeled on PMI, Firmenich Inc. 2011

SharePoint 2007

Windows SharePoint Services using Visual Studio & SharePoint Designer 2009

Java Developer

Sun Certified Java Developer Training Level 1-2-3 2001

Swiss Federal Institute of Technology / Engineering School Lausanne, CH

Architecture / Bachelor equiv. 1992-1997

HONORS & AWARDS

Firmenich Embrace 2015 Award FY2012 Q4 Firmenich S.A.

September 2012

The first and only Information Services employee to ever win this award.

Awarded for dreaming of, fighting for and delivering the Encyclopedia project. (A Firmenich designed product database tracking new and historical market product launches across the 3 main Perfumery categories of Body Care, Home Care and Fine Fragrance. Including automated reporting platform and iOS data acquisition. Reduced time to client submission from 4 weeks to 2 hours.)

The Embrace 2015 Rewards and Recognition Program is designed to recognize and reward employees who support Firmenich’s 2015 Strategy: "Be the best and be recognized as the best."

SKILLS & EXPERTISE

Project Management Product Management User Experience - UX Prototyping UI Design Digital Marketing Business Process Analysis Business Strategy – Digital Transformation Omni-Channel – Multi-Channel Marketing Functionality and Content Streamlining Information Architecture Data Modeling Data Normalization Change Management Post-merger Integration Vendor Management Knowledge Management Competitive Intelligence Data Mining Statistical Data Analysis Social Media Measurement Internet of Things – IoT P&L Content Management Software Portfolio Management Outsourcing Agile processes Continuous Delivery and Continuous Integration Test Driven Development (TDD) Jira / Confluence A/B and multivariate testing Google Analytics Graphic Design Feature Film Production

LANGUAGES

French Native

English Bilingual

German Limited

INTERESTS

I have notable Motion Picture involvements:

- Feature Film Associate Producer: Le Docu de Personne (2014) – in production

- Feature Film Associate Producer: 9A (2006) - http://www.imdb.com/title/tt0475932/

- Technical and scientific consultant on various projects and scenarios for TV, Feature Films and Online content.

Contact this candidate