Jeffrey W. Scime

**** **** *** ***** • Cardiff, CA 92007 • 760-***-**** Res • 760-***-**** Cell • acteyi@r.postjobfree.com Service Delivery executive with a demonstrated track record of exceeding profitability goals while successfully growing media software

& service delivery organizations

High-energy executive and champion in building and executing scalable operational models driving process excellence with a strong focus on customer satisfaction and loyalty. Well-developed leader, team builder, motivator, and change agent for organizations striving to get to the next level. Core Competencies include:

Owned Digital Media Operations Technical Support / Call Center Ops

Contract Negotiations & Management Strategic Partner Management

Sales and Sales Engineering Management UI Design/Delivery

Professional Services Management Implementation Services Operations

Venture Capital Fund Raising Mergers & Acquisitions

Software Engineering Management Data Center Operations

Account Management Operations Finance / HR Management PROFESSIONAL EXPERIENCE

Leadfusion, Inc. San Diego, CA (www.leadfusion.com) Pioneer in leading large financial institution through the transition from a branch-centric customer engagement model to on-line. Leadfusion provides its banking customers with solutions that help them capture, cultivate, and covert on-line prospects to customers. Leadfusion’s trademark of Financial Experience Management embodies the company’s sole focus on helping banks and credit unions use their on-line presence to better engage potential consumers and provide behaviorally-target financial products to those prospects.

VICE PRESIDENT, SOLUTION DELIVERY 2011 – PRESENT Senior-most operations executive for this privately-held SaaS solutions provider to the financial services industry (banks, insurance, real-estate). Leadfusion provides on-line website engagement solutions for large financial institutions web properties that help them improve their on-line engagement & conversion, and ultimately provide the tools effectively merchandise their products. Key responsibilities include direct management of product development, data center (hosting) operations, product implementation services, marketing consulting services, technical support (service desk), account management, and internal IT. Full P&L responsibility for all company operations including regular involvement in Board of Director meetings.

Notable Accomplishments:

Doubled the size of the delivery organization in 4 months in response to increasing the service levels dedicated to our key accounts

Successfully migrated the Product Development organization from a Waterfall development methodology to an Agile approach improving the time to market for new software products

Delivered a new product line in 7 months (Guided Selling) allowing banking customers to effectively merchandise their financial products on their website

Completely refreshed all application and hardware tiers in our data center while experiencing no downtime

Jeffrey W. Scime

1235 Blue Sky Drive • Cardiff, CA 92007 • 760-***-**** Res • 760-***-**** Cell • acteyi@r.postjobfree.com

Implemented an ITIL-based Service Desk process thereby improving the MTR of all issue under 3 days

Established a strategic account management process focused on improving service to our top customer accounts that includes quarterly business reviews and annual account planning

Managed the development of an industry first, cross-channel selling software solution designed to allow our banking customers the ability for a customer to “pick up their online work” and continue in the call center or branch (Cross-Channel Selling is the product name)

Improved customer retention over 5% (92.7%) by improving the service levels for all customers COVARIO, Inc. San Diego, CA (www.covario.com)

Leading provider of digital marketing analytics software and services to global 2000 advertisers such as Intel, Proctor & Gamble, Research in Motion, IBM and Wells Fargo. VICE PRESIDENT, MEDIA SERVICES & PLATFORM DELIVERY 2006–2011 Vice President for this venture backed (FT Ventures & Voyager Capital) digital marketing analytics application Service Provider. Covario works with global 2000 companies providing a software application designed to manage and optimize their on-line marketing spend through media publishing channels (Search Engines, Ad-Networks, Display Platforms.). Primary responsibilities for software development, paid search media buying operations including SaaS hosting and data operations, implementation services, strategic consulting, customer support, account management, sales engineering, and internal IT. Additional responsibilities include merger and acquisition management, all sales and vendor contract negotiations, facilities, corporate customer satisfaction program, and management of the revenue recognition model.

Notable Accomplishments:

First executive hired in Covario’s (formerly SEMDirector) startup

Participated in all Venture Capital fund raising activities

Established all company operational policies including agile software development methodology

Developed the sales contract process and negotiated business terms with prospects

Defined all software production and data operations including the customer support department processes patterned after ITIL principles

Established the hosting operation and negotiated agreements with the hosting partner

Implemented Net Promoter customer satisfaction methodology and integrated it into the Account Management program

Optimization of paid media delivery processes resulting in 27% improvement in paid search media service gross margin

Was the lead executive responsible for managing the acquisition and integration of Netconcepts, Inc with Covario

Regular presenter at Board of Director Meetings considered a strategic advisor to the BOD

Managed the operation through growth from $1.9M revenue in 2006 through $23M (FY 2010) and staff growth from 15 to 150

AVEXUS, Inc. San Diego CA (www.avexus.com)

Venture-backed (QTV Capital, Moore Capital, Wall Street Technology Partners, Red-Rock Ventures), early stage, Enterprise Resource Planning software company specializing in Maintenance, Repair and Overhaul of assets for the Aerospace and Defense industry. Some customers included the US Air Force, Jeffrey W. Scime

1235 Blue Sky Drive • Cardiff, CA 92007 • 760-***-**** Res • 760-***-**** Cell • acteyi@r.postjobfree.com ATK/Thiokol, Boeing, Bell Helicopter, Goodrich Aerospace, Spirit Airlines, GE Aircraft Engines, and L3 Avionics.

CHIEF OPERATING OFFICER & SENIOR VICE PRESIDENT OPERATIONS 2003 – 2005 COO for this Enterprise Resource Planning software company specializing in Supply Chain Maintenance, Repair and Overhaul for the Aerospace and Defense industry. Responsible for all operational aspects of the company including Software Engineering (Product Development), Pre-Sales, Install-base sales, Consulting Services, Technical Support/Call Center, Education Services, Technical Services, finance and internal Information Technology. Staff included 100 employees in the US and Europe with operational responsibility for US Headquarters in San Diego and Guilford, UK. Managed all aspects of the on-going operations including day-to-day staff management, finance, account management, budgeting, recruiting, customer contracts, administration, strategic planning, sales support, and product development. P&L responsibility for all company operations ($15M).

SYBASE, Inc. (NYSE: SY), Chicago, IL (www.sybase.com) Industry leader delivering enterprise, heavy-lifting technology infrastructure and mobile solutions to manage, analyze and mobilize Global 1000 customers. A sample of customers include Abbott Laboratories, Bank of America, Blue Cross Blue Shield, CNA Insurance, Goldman Sachs, Lucent Technologies, AT&T Wireless, and TD Waterhouse.

MANAGING DIRECTOR - NORTH AMERICAN PROFESSIONAL SERVICES 2001 – 2003 Was responsible for consulting services sales and delivery for Sybase in North America. Duties include operations, sales and services, financial, administrative, and marketing management. Primary services include sales of Sybase’s e-Business portal suite of products and enterprise integration, wireless application sales, development and implementation, business intelligence, full life-cycle application development, and technology staff augmentation. Responsible for North American P&L (excluding Federal Government) including strategic planning, budgeting, partner management, local marketing, sales management (staff of 12 Account Executives), project staffing (delivery staff of 126), recruiting, and management of regional offices (20). 2001 Expense budget of $15.2mm, and revenue quota target of

$21mm, 2002 expense budget of $18mm, and revenue quota of $26.5mm. CATALYST SOLUTIONS Inc. Chicago, IL

$100mm global system integration consulting firm that provides information technology consulting services to Fortune 500 clients deploying JD Edwards, SAP, or BPCS. Notable customers included Heinz Foods, Cooper Tire, SC Johnson, Vlasic, Catalina Lighting, and Newark Electronics. SENIOR VICE PRESIDENT - SALES AND CONSULTING SERVICES 1998 - 2000 Senior Executive of this global consulting firm that provides supply chain information technology consulting services. Created and deployed the sales and professional services plan and vision for the US operation. Scope of responsibilities included: business planning, sales and marketing management, staff management, administration, recruiting, operations, new business development, business partnerships, product development, financial (P&L) management, and infrastructure development. Services include IT infrastructure and hardware installation services, e-Business System Development and Deployment, Integration Services, Network Design and Architecture, Enterprise Application Development and Services, Managed Services (an IT Outsourcing/Hosting service), and Business Process Improvement Consulting. Additional responsibilities included strategic planning, internal operations management, financial planning and analysis, market analysis and development, and acquisition development and Jeffrey W. Scime

1235 Blue Sky Drive • Cardiff, CA 92007 • 760-***-**** Res • 760-***-**** Cell • acteyi@r.postjobfree.com management. Company decided to close the US business in December of 2000 and focus on the European Community over US market.

DATAWORKS CORPORATION (Now EPICOR-NASDAQ:EPIC) San Diego, CA

(www.epicor.com)

$150mm public Manufacturing Enterprise Resource Planning software company (1998-10th largest) which provides business systems solutions for discreet, mixed mode manufacturers with revenues from

$50mm to $1b. A sample of customers includes Crown Equipment, Thermoguard, Analog Devices, Butler Manufacturing, Matheson Gas Company, and Instron Manufacturing. VICE PRESIDENT – NORTH AMERICAN OPERATIONS 1996 - 1998 Overall responsibility for implementation activities including installation services, implementation services, technical consulting, education services, business process re-engineering, and 3rd-party integration services. P&L responsibility for US operations which includes $46mm of revenue and 320 consultants/trainers/programmers/technical support representatives. Other responsibilities include: Management of 18 services offices throughout the US and Canada, management of all classroom facilities throughout the US (9), overall customer satisfaction, infrastructure development for all world-wide operations (UK, Ireland, Italy, France, Germany, Sweden, and South America), 3rd party vendors, budget/financial management, new business development, strategic services planning, annual business planning and forecasting, recruiting/staffing, services innovation/products, implementation methodology development/maintenance/training, sales presentations/speaking engagements, and strategic product direction. Member of the Product Review Board, which was responsible for defining all product and service strategies.

NEW RESOURCES CORPORATION Schaumburg, IL

PRINCIPAL PROFESSIONAL SERVICES DIVISION 1993 - 1996 RELIABLE OFFICE SUPERSTORES, Chicago, IL

DIRECTOR of RETAIL INFORMATION SYSTEMS 1990 - 1993 ERNST & YOUNG, LLP Chicago, IL

SENIOR MANAGER 1986 - 1990

EDUCATION

BS, Business

(Quantitative Information Science)

Western Illinois University Macomb, Illinois

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