February *th, ****

Ajax, Ontario

647-***-****

actexk@r.postjobfree.com

To: EyeTea

Attention: Hiring Manager

Dear Hiring Manager:

Please find below my resume for consideration for the position of System Support Manager,

Toronto.

15 years of direct Customer facing roles as Program Manager, Manager of PM and FAE teams including PMO management in leading-edge technology industry.

All of the responsibilities included craddle to grave ownership of solution and post-deployment technical suppport.

Additionally, carried out strategic engagement at various levels of Customer organizations, from direct contributors to executives of major corporations such as IBM, Lenovo, HP, Dell. AMG F1, Disney, Vancouver Film School, Panasonic and others.

Broadly experienced in architecting, deployment and support of complex products while interacting with suppliers, partners, competitors and Customers. This experience is both hands-on as well as a leader of multi-discipline and geographically diverse teams.

Many of the projects under my responsibility were critical to introducing new technology to the market and key revenue generators for the company.

These responsibilities required extensive travel across Asia, NA and Europe, developing strong business and personal relationship with global organizations that has contributed to Customer satisfaction and follow-on business, providing me with broad international experience.

I am fully tri-lingual, in English, French and Spanish and can function in other languages.

This, coupled with my energy, drive to succeed, strong sense of responsibility and excellent team leadership and cooperation make me an ideal candidate.

I would be delighted to meet with you to discuss this exciting opportunity.

Sincerely,

Francisco Toro

Francisco Toro

Ajax, Ontario, L1T3P3 647-***-**** actexk@r.postjobfree.com LinkedinURL

Program/Project/People Manager with global experience.

Able and willing to work overseas

Dynamic, results oriented professional with proven record in delivering leading edge solutions.

Have held key Customer facing positions including major project management, driving the launch of many "firsts".

Most recently led advanced technical teams supporting enterprise Customers around the globe.

Extensive international direct experience with Enterprise Customers in North America, Europe and Asia,

All the while leading technical teams in multi-$M/multiyear programs that required coordination of sites worldwide.

Trilingual in English, French and Spanish and accomplished communicator verbally and in writing and a confident presenter.

Skills inventory:

Program Management Of Complex Solutions Engineering project management

Global Enterprise Customer-facing experience Management of large and/or senior teams

Led programs and projects across functional and geographical boundaries

Professional Experience

Advanced Micro Devices (AMD) (ATI) 2000-2015

Senior Manager, Program Management Office, Professional Graphics BU

Reporting directly to the BU GM, was assigned to run the BU Program Management office, requiring the creation and implementation of infrastructure and procedures for vetting, approving and tracking ROI of major projects.

Key achievement:

Implemented infrastructure to track, assess and report on major project lifecycle health and financial viability

Senior Manager, Field Applications Engineering Professional Graphics BU

As leader of a global team of senior AEs, assisted Customers on complex selection, implementation, deployment, technical training and on-going operation of professional graphics solutions as well as conceive and implement infrastructure for Customer support.

Example achievement:

- Successful commissioning and launch of the world’s largest display wall at Times Square

Led the technical team working with the Customer. Interfaced directly with Customer, third party and AMD teams, management and executives to deliver the solution. This project represented a major PR coup for AMD.

Sr. Manager, Advanced Solutions Architect, Customer Engineering

Develop and implement process and procedures for business case delivery on proposals of advanced technical solutions. Responsible for leading senior engineers to architect custom innovation opportunities with Customers based on creative and unconventional use of IP for specialized solutions.

Worked directly with key Customers’ advanced design teams, making creative and unconventional use of IP for specialized solutions.

Example achievement

-Led the development of customized external graphics solution for Alienware

Alienware was looking for a custom solution for additional graphics power in their gaming notebooks. I architected the solution in close collaboration with AMD and Alienware graphics engineers. Received an award for this accomplishment.

Sr. Manager, Apple PMO, Customer Engineering

Assigned responsibility for the overall MacPro (2014) graphics development project, one of the most innovative and advanced d professional computers.

Example achievements:

- Led the Graphics development of the revolutionary Apple MacPro

This project was technically extremely complex and represented a significant portion of revenue requiring multi-discipline and multi-site internal coordination, Customer relationship management and overall project ownership. This project represented a major revenue source due to its multi-million multi-year value

Manager, Customer Program Management

AMD GPG division. (Formerly ATI)

Managed a team of senior program managers responsible for the timely launch of discrete graphics solutions.

Led strategic joint ventures with external partners.

Example achievement

- Managed co-development of new technology with Intel to successful launch

This project was particularly complex involving collaboration with Intel during the acquisition of ATI by AMD, requiring assuaging launch Customer and AMD management concerns while continuing to drive to a successful launch. This technology was a game changer in the notebook space boosting discrete GPU intake.

ATI Technologies Inc.

Senior Account Program Manager

Managed multi-million dollar and revenue critical programs with major OEMs, to successful execution.

Example achievements:

- Devised the “pedestal” to solve silicon chip/cooling solution height differential problem

This solution was critical to retain large opportunity with major notebook manufacturer, which ensured a strong revenue stream for two generations of GPUs.

- Led the successful and TTM implementation of the first ATI SCP design with launch partner OEM

Successful launch of a GPU with on-board video RAM was critical for the next 6 generations of GPUs, providing OEMs with significant space savings and simplified designs, resulting in ATI’s 50+% market share

SR TELECOM, St. Laurent, Quebec, 1997-2000

Director, Manufacturing Technology Development

Responsibilities included:

Test engineering which provided the functional test strategy, process and tools for manufacturing and subcontractors.

Manufacturing Engineering which defined the overall manufacturing process.

Industrial Engineering which was responsible for equipment, tools, commissioning, maintenance and repair of all assembly equipment.

Supplier Quality and certification which defined all the requirements for subcontracted parts quality, qualification of contractors, materials and processes.

Documentation Control which defined, managed and developed the configuration control system, mechanical drawings, manufacturing and material specifications.

Operator training which comprised health and safety, machines and tools, workmanship standards for assembly and repair.

Example achievements:

Led technology transfer engineering team to with Chinese telecom company (Great Dragon Telecom) in Beijing.

Identified and reported major flaw in costing structure of the technology transfer that would have had negative impact on company in the millions of dollars.

Implemented cost reduction by devising minor rework to reuse otherwise scrap materials.

By redesigning obsolete cable terminations to interface with new equipment managed to realize a saving of over $70,000.

Co-designed with engineering to design for manufacturing by aggressive use of SMT devices.

Managed to increase available real estate on boards by 17% for more hardware features, reducing cost and increasing reliability, reducing the overall cost by $10,000 per system.

Assigned as lead instructor in the certification of trainers for the implementation of Crosby quality management system

Led the team of instructors that trained the whole HQ organization on the Quality Improvement Process.

Additional Professional Experience

SR TELECOM, St. Laurent, Quebec, Director, Manufacturing Technology Development

GANDALF LTD., Ottawa, Ontario, Manager, Manufacturing Technology Development

SPAR AEROSPACE, Applied Systems Division, Carleton Place, Ontario, Quality Assurance Consultant

TIDAL QUALITY MANAGEMENT LTD., Nepean, Ontario, President

DY4 SYSTEMS, Nepean, Ontario, Manager, Manufacturing Engineering and Production

Education / Professional Development

•License to Lead, AMD, 2008

•Certified Crosby Quality Improvement Process Instructor

•Quality Improvement Process Certificate, Texas Instruments

•Defense Systems Division

•Printed Circuit Board Technology Certificate, DMG engineering

•Electronics Assembly Technician Certificate

Other interests

Motorcycling, scuba diving, traveling, literature, music, aquaria

Example achievements

Led the Customer project that launched the world’s first mobile graphics processor with onboard VRAM (2001)

MacPro. A revolutionary form factor for a high performance, professional desktop PC. Includes two top of the line professional graphics cards. Requested by CTO to take on this at-risk project already in progress.

Highly complex and involving multiple disciplines and significant technical and logistic challenges, the project was off track. Following my appointment, the project was back on track and launched on time

Times Square display wall, World’s largest (~25,000 sq ft) powered by AMD Professional graphics. Led the technical team that enabled the on-time commissioning of the wall on US Thanksgiving 2014. Great strategic win and bragging rights for AMD

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