FRAN BORDAS
Conroe, TX ***** 813-***-**** actev9@r.postjobfree.com
PROFESSIONAL SUMMARY
Operations Manager, Project Coordinator, MBA in Project Management, minor in International Business. Have worked across three functional areas of Fresenius Medical Care. Performed and followed up on clinic audits, established updated Houston area medical staff hiring process, involved in Six Sigma training, coordinated and opened 4 new Houston clinics, attended numerous Medicare/state audits in dialysis clinics and followed up on deficiencies, reviewed P&L, reviewed and established QAI/Quality Assessment measures for area clinics.
WORK EXPERIENCE
HOUSTON HOME THERAPIES ADMIN, 5/14 – CURRENT FRESENIUS MEDICAL CARE HOUSTON, TX
Administrative support to Home Therapies Director of Operations
Conducting home therapies personnel audits, providing feedback to management on new
best practices for collecting and maintaining audits data and files
Provided on-going project support to open a new home therapies clinic from beginning
to end, working, continuing to function as project liaison for clinic and for project team
Supporting new Clinic Manager and Program Manager in their roles; providing business
expertise and knowledge in current role
OPERATIONS MANAGER, 9/2012 - 5/2014 FRESENIUS MEDICAL CARE HOUSTON, TX
Screening and hiring RN, LVN, PCT candidates for 34 clinics, providing salary comparisons
Created comprehensive new hire packet used to hire candidates in Houston region
Provided financial and cost analysis on new and existing clinic projects, and led project team
that opened 5 new clinics in Houston region
Conducted fourteen clinic audits in anticipation of state audits; reviewed all quality metrics,
conducted follow up meetings; established action plans, provided oversight on new initiatives
Conducted employee file audits in anticipation of state surveys
Provided expertise on projects, hiring and internal quality initiatives for regional quality and
corporate meetings, as well as local staff
IMPAC/The Lean Clinic – trained in and worked on Lean Six Sigma adapted for clinics; provided
support on inventory and staffing focus in clinics. Graduated from Participant Facilitator to
Support Facilitator.
PROJECT COORDINATOR, 9/2008 - 9/2012 FRESENIUS MEDICAL CARE ATLANTA, GA
Analysis of project management reports as part of project oversight and continued
feasibility
Evaluated potential clinic locations utilizing marketing data, regional information and
fiscal expectations to determine project costs, project scope and project viability
Provided direction on viability of joint venture projects with interested investors
Supported peripheral project functional teams, management, architects and
contractors
MEDICARE/MEDICAID COLLECTION SPECIALIST, 2/2004 - 9/2008 FRESENIUS MEDICAL CARE TAMPA, FL
Collected on new Chicago Medicaid account for one year; gathered medical record
documentation and back-up audit documentation for all Medicaid write-offs
After one year became Florida Medicare/Medicaid Specialist; in first year collected $3 million in
Medicare and $1 million in Medicaid outstanding/unpaid accounts
Medicare and Medicaid Subject Matter Expert, established monthly collection of $5 million in
Medicare and $250K in Medicaid; Medicare monthly unpaid accounts was consistently under
$30K, and Medicaid had no unpaid claims >90 days old
Provided medical records and justification for all Medicare drug denials; provided back-up
documentation for second level review after Medicare initial denial
Specialized in Medicare and Medicaid research and issue resolution, eligibility/COB problems and
in Medicare Collections >365 days old
EDUCATION
Masters in Business Administration – Keller / DeVry University - Graduated 2007
Project Management Concentration
Minor in International Business
AWARDS RECEIVED
5 Year Service Award - Fresenius Medical Care - March 2007
10 Year Service Award - Fresenius Medical Care - March 2012