MAKSYM MARUSENKO

*** ****** ***, 647-***-****

Toronto, ON, M2M 1E3 acteus@r.postjobfree.com

Junior Tech Support Analyst

Highlights of Skills and Qualifications

More than 12 years experience in full range of desktop computer applications and hardware

Bachelor degree in Management Information system

Support network with more than 100 computers

Extensive skills to install, configure, administer, troubleshooting for Windows 2000/XP/Vista/7/8 and Windows Server 2000 – 2012; Active Directory, Role-based security, Group Policy, DNS, DHCP, WINS, RADIUS, VPN, other server services, Backup/Restore, 802.11 Wireless and 802.1x security ( EAP TLS)

Solid knowledge or Troubleshooting LAN/WAN connectivity problems; Windows Firewall, Switches and routers, NAT, IPSec, A/V Software, diagnostic utilities (Sysinternals, Ipconfig, Netsh, etc.)

Manage and maintain ISA Server 2000-2004, Exchange Server 2000 -2003

Rapid resolution of Microsoft Office Suite, Printing, Desktop problems

Ongoing process improvement; elicit problem details, analyze problems, develop and document solutions

Excellent written and oral communications skills; local help desk and remote customer support, maintaining rapport with help desk customers

Ability to provide mainframe support of customer hardware: desktop and laptops, printers

Support for telephone network and exchanges, including with the use of VoIP

Relevant Experience and Skills

Help Desk and Telephone Support

Answered calls, prioritized and logged reported problems

Escalated and coordinated problem resolution, break/fix as required

Troubleshot problems over the phone where feasible

Administered daily backup/restore

Troubleshooting

Resolved local IP connectivity issues (DHCP, DNS, WINS), Web browsing, E-Mail Send and Receive, Ethernet cabling, LAN switches

Resolved remote IP Connectivity problems (DNS and IP routers, On-site Firewalls)

Maintained local printing capability and printers (configurations, paper jams)

Debugged/Tested fixes, hands-on install/configuration of new software and new hardware

Provided hands-on support for Microsoft Office Suite products, installed applications

Ongoing Process Improvement

Maintained Ghost images for desktops and laptops

Improved support processes; created and documented new procedures

Improved administration remote customers

Kept all administration and design skills up-to-date

MAKSYM MARUSENKO

647-***-**** acteus@r.postjobfree.com

Work History

IT Administrator / Self-employer

Network Specialist IT Consulting and

Support Services Toronto, Ontario 2009-2015

IT Specialist Systems for Microscopy Moscow, Russia 2007-2009

And Analysis Ltd

http://www.microscop.ru/

IT Administrator Rekos Ltd Moscow, Russia 2002-2007

Education and Training

CompTIA A+ and MCP Academy of Learning College, 2014

Certification Preparation Training Toronto, Canada

Training to configure and administer FEI COCKPIT Training for SMA 2008

Microsoft Dynamics CRM Moscow, Russia

Training on installation, maintenance Victel Co. Moscow, Russia 2006 and programming PBXs

(Private telephone branch exchange)

Implementing Microsoft Internet IT Academy, Moscow, Russia 2005

Security and Acceleration Server 2004

Training Maintenance and repair Moscow State Technical College 2003

Copiers and printers Moscow, Russia

Bachelor’s degree in Management State Technical University, 2002

Information System (submitted to the Kherson, Ukraine

Comparative Education Service

University of Toronto)

College diploma in Radio electronics Radio and Electronics Engineering College 1995

Technician Nova Kachovka, Ukraine

Certificates / Licences

MCSA Windows Server 2012 (Microsoft Certified Solutions Associate) certificate 2015

MCSA Windows 8 (Microsoft Certified Solutions Associate) certificate 2014

CompTIA A+ ce – certificate 2014

MCP (Microsoft Certified Professional) – certificate 2013

Driver’s Licence - Class G 2010

FEI COCKPIT Training certificate Microsoft SRM 2008

Certificate installation and maintenance of PBX Panasonic 2006

Certificate of maintenance and repair of copiers, printers 2003

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