Sales Customer Service
Resume:
JOY L. CONCEPCION RPh.
*** **** ***** **. ******** Avenue, Pandan Angeles City
Mobile : +63-915-***-****/ +63-923-***-****/
Telephone :(045-***-****
E-mail Add: acteu4@r.postjobfree.com
acteu4@r.postjobfree.com
PRC License No.: 0057369
OBJECTIVE:
To obtain a continuous learning in the field of Pharmacy, especially in the aspect of knowledge, skills, and attitudes that will encourage personal development and help enhance professional growth.
RELEVANT SKILLS:
Computer Literate
Excellent Attendance
With honors and awards in secondary education
Good verbal communication
Good communication skills
Can work long hours
Service Orientation
Self motivated
Enthusiastic
Time management skills
Good interpersonal skills
On Job Training in Community, Hospital and in Manufacturing Company
PROFILE:
Active member of PPhA (Philippine Pharmacists Association, Inc.).
Member of the Young Pharmacist Group (Philippines)
Passed the Board Exam last January 29, 2010 (held last January 26 and 27, 2010) with License Number 0057369
PERSONAL INFORMATION:
Age : 27 yrs. old
Gender : Female
Date of Birth : May 9, 1988
Place of Birth : Pandan Angeles City, Pampanga
Civil Status : Single
Religion : Roman Catholic
Citizenship : Filipino
Height : 5 feet and 3 inches
Weight : 70kg.
Language Spoken : Kapampangan, Tagalog, English
Father’s Name : Jesus S. Concepcion
Mother’s Name : Ma. Grace L. Concepcion
Person to Notify in case of Emergency:
Ma. Grace L. Concepcion
(045-***-****, +63-905-***-****
EDUCATIONAL BACKGROUND:
Tertiary : Angeles University Foundation
Mc Arthur Highway, Angeles City
SY 2005 - 2009
Secondary : Systems Plus College Foundation Mc Arthur Highway, Balibago, Angeles City
SY 2001 – 2005
Primary : Holy Family Academy
Sto. Rosario, Angeles City
SY 1995 – 2001
EMPLOYMENT RECORD:
Name of Company: Berovan Marketing Inc.
Address: 305B Fajardo St. Salapungan Mc Arthur Highway Angeles City
Position: Pharmacist
Inclusive Dates: September 1,2015 to present
Duties and responsibilities:
Incharge of securing valid Certificate of Product Registration for the products or medical supplies being carried for sale.
Incharge of the quality of products.
Incharge of the store condition of the store.
To check and control the incoming and outgoing stocks with their correspo ding delivery receipt.
To check and record the lot number and expiry date in the delivery receipt.
To post and indicate the number, expiry date in the delivery receipts.
Filing the needed documents like CPR as required by FDA.
To renew FDA license to operate.
Name of Company: Botika Tamu- Botika ng Bayan
Address: 316 Mc Arthur Hi-way Claro M. Recto Angeles City
Position: Pharmacist in-charge/OIC
Inclusive Dates: May 19, 2014 – August 31, 2015
Duties and Responsibilities:
PHARMACIST
Operates or supervises operation of the drugstore.
Dispensing appropriate medicines to customers and outlets.
Supervises Pharmacist Assistant in dispensing medicines to our customers.
Checking the room temperature of the drugstore at 10am and 3pm in the afternoon.
Maintaining the cleanliness of the drugstore.
Checking prescription or Rx before giving the medicines.
Honoring the senior citizens discount in the drugstore.
Giving advices or education to patients or customers like the side effects or drug interactions in the body.
Offering food supplements or vitamins to our customers.
Provides care and cooperates with other members in coordinating patient’s total needs.
Order medicines when necessary.
Attends meeting of all in-charge of the drugstore for the improvement of giving service to our customers and improving the drugstore environment.
Manage the Pharmacist Assistant which involves dispensing of medicines and costumer relationship.
Organize delivery receipts delivered by the companies.
Updating or regularly checking all entries made in the prescription book.
Safekeeping of prescriptions.
Preparing for transfer of stock of medicines to other drugstore.
Checking nearly expired medicines and reporting to our office.
Name of Company: Watsons
Address: SM Clark Mall
Position: Pharmacist
Inclusive Dates: December 6, 2013 – May 5, 2014
Duties and Responsibilities:
PHARMACIST
Strategic
Champions in the store informal academic learning of Pharmacy Assistants in area of pharmacy, disease management, and other relevant topics.
Implements pharmacy operational policies and practices supporting existing company policies, procedures, rules and regulations that will increase efficiency and effectiveness of customer service rendered.
Updates oneself with the business operations of similar businesses in the area where his/her store is located to come up with suggestions and innovations to management to further improve the business.
Sales and Operations
Reads and interprets drug prescriptions of customers and provide medication substitute if needed, in compliance to R.A. 5567 (Generics Act).
Ensures accurate and prompt dispensing of medicines at all times.
Ensures the quality of all dispensed medicines (adhere to the company’s expiry and monitoring procedures)
Strictly implements and monitors the pharmacy staff’s adherence to the Senior Citizens Act and the company’s Senior Citizens guidelines, as well as to the Company Drug Dispensing Guidelines.
Provides health and wellness counseling to customers as needed.
Entertains pharmacy customer complaints and resolves the same to maintain/promote good public relations.
Assists the Senior Pharmacist in monitoring proper storage, cleanliness and orderliness of the pharmacy work area to ensure systematic work flow.
Implements safety and security measure in accordance with the corporate standards which includes: safety of employees, safety of customers, security against merchandise loss/damage/pilferage and fire prevention of store.
Practices good housekeeping and proper maintenance and use of supplies/facilities/equipment in accordance with approved budget limits.
Regulatory
Assists the Senior Pharmacist in ensuring compliance with BFAD (Bureau of Food and Drugs) an PDEA (Philippine Drug and Enforcement Agency)
Prompts the Senior Pharmacist and facilitates the renewal and/or application pharmacy business requirements (i.e. registrations: LTO, BFAD, Business Permit, Mayor’s Permit, S3 License and Sanitary Permit)
Updates and monitors pharmacy record books such as prescription, senior citizen logbook, dangerous drug book, opium additional book and other references as may be required by law and BFAD regulations.
Attends and manages regulatory audit inspection conducted by BFAD.
People Management
Provides inputs to the Senior Pharmacist in evaluating the performance of all pharmacy staff.
Assists the Senior Pharmacist in monitoring the day to day activities of pharmacy staff.
Guides new pharmacy staff in their training on-the-job, making sure they are briefed on the technical aspect of the pharmacy business operations and their roles as pharmacy assistants.
Maintains the branch’s employees records, making sure that these are updated in terms of their profiles, training programs attended, citations and violations.
Name of Company: Generika Drugstore
Address: Jenra Grand Mall Sto. Rosario Street Angeles City
Position: Pharmacist in-charge/ Supervisor
Inclusive Dates: May 30, 2011 – August 30, 2013
Duties and Responsibilities:
PHARMACIST
Dispensing and promotion of generics.
Provide drug information and patients counseling to customers.
Recommends the generic equivalent to substitute a branded medicine, whenever possible.
Management of sales personnel during shift and within the store where he/she is assigned.
Prepare and dispense medicines and other items available at the store to customers in accordance with prescriptions rules set by the company.
Ensure that all pharmaceutical requirements of the store operations are met especially regards to informing Pharmacist Assistant regarding new rulings and guidelines from FDA (Food and Drug Administration).
Updating or regularly checking all entries made in the prescription book.
Safekeeping of prescriptions.
Conduct and supervise inventory counts as needed.
Manage the display, ensure that stocks are well organized and dispense according to expiry date.
Monitoring of nearly expire medicines and not fast moving medicines and withdraw to warehouse.
Performs HRD functions associated to supervision of sales personnel, including monitoring of offenses and preparation of evaluations.
Make plans for improvement of operations, especially in the following areas: increase of sales, pricing and competition, store organization and manpower requirement and improve the list of items to carry.
Checking of emails from head office about Price Changes of Products, Possible unserved items/products, information or comments of customers to our products.
Manage the sales personnel or Pharmacist Assistant which involves dispensing of medicines, enhancing their knowledge through counseling and trainings.
Informs staff regarding arrival of new stocks and their indication.
Informs staff regarding price changes.
Informing customers about store promos.
Manage sales employees in a day to day functions, especially displaying, cleaning and replenishment of shelves.
Updating of Senior/OSCA Logbook or printing of daily reports of OSCA.
Attends monthly meeting with co-pharmacist and supervisors given by the head office.
Checking of stocks and making weekly cycle count inventories.
Attends seminars or trainings for customer relations.
Observe and analyze store operations and recommends improvements.
Name of Company: Botika Tamu- Botika ng Bayan
Address: 316 Mc Arthur Hi-way Claro M. Recto Angeles City
Position: Pharmacist in-charge/OIC
Inclusive Dates: March 1, 2010 – March 15, 2011
Duties and Responsibilities:
PHARMACIST
Operates or supervises operation of the drugstore.
Dispensing appropriate medicines to customers and outlets.
Supervises Pharmacist Assistant in dispensing medicines to our customers.
Checking the room temperature of the drugstore at 10am and 3pm in the afternoon.
Maintaining the cleanliness of the drugstore.
Checking prescription or Rx before giving the medicines.
Honoring the senior citizens discount in the drugstore.
Giving advices or education to patients or customers like the side effects or drug interactions in the body.
Offering food supplements or vitamins to our customers.
Provides care and cooperates with other members in coordinating patient’s total needs.
Order medicines when necessary.
Attends meeting of all in-charge of the drugstore for the improvement of giving service to our customers and improving the drugstore environment.
Manage the Pharmacist Assistant which involves dispensing of medicines and costumer relationship.
Organize delivery receipts delivered by the companies.
Updating or regularly checking all entries made in the prescription book.
Safekeeping of prescriptions.
Preparing for transfer of stock of medicines to other drugstore.
Checking nearly expired medicines and reporting to our office.
ON JOB TRAININGS:
Company Name: E. L. Laboratories
Address: 109 North Main Avenue, Laguna TechnoPark, Binan, Laguna
Date: October and November 2008
Company Name: Jose B. Lingad Memorial Regional Hospital
Address: City of San Fernando, Pampanga
Date: March, April, May, June and October 2008
Company Name: Angeles Medical Center
Address: 641 Rizal Street, Lourdes Sur, Angeles City, Pampanga
Date: October and December 2007
Company Name: Mercury Drug
Address: Rizal Street, Corner Jesus St. San Nicolas, Angeles City
Date: June, October, and November 2006
CONVENTIONS ATTENTED:
2013 PPhA National Convention Philippine International
“The Filipino Pharmacists for Better Convention Center, Pasay City
Health Outcomes” April 25-27, 2013
2012 PPhA National Convention University of Santo Tomas
“Best Pharmacy Practices for Quality Espana, Sampaloc Manila
And Safety” April 26-28, 2012
SEMINARS / TRAININGS ATTENDED:
Discipline Management and Learning and Development
Code of Conduct Roll out Department
SM Clark Mall, Angeles City Pampanga
March 14, 2014
Sales and Operations Training Learning and Development Department
SM Clark Mall, Angeles City Pampanga
January 7-11, 2014
Pain Management Generika Company
Bay 15 2nd Street Cervante Compound, Km 17 West
Service Road, Paranaque City
June 29, 2012
Updates in Counterfeit Medicine Generika Company
Bay 15 2nd Street Cervante Compound, Km 17 West
Service Road, Paranaque City
June 29, 2012
Proper use of Metered Dose Inhaler Generika Company
Bay 15 2nd Street Cervante Compound, Km 17 West
Service Road, Paranaque City
June 29, 2012
Engaging The Pharmacy in the City of San Fernando,
Control of Tuberculosis Pampanga
March 14, 2012
Store Incentive Program Seminar in Jollibee Bagong Pag-asa,
Partnership with STADApharm Mindanao Avenue. Corner
Road 1 Bagong Pag-asa
Quezon City
Store Incentive Program Seminar in Jollibee Bagong Pag-asa,
Partnership with Innogen Pharmaceutical Mindanao Avenue. Corner
Inc. Road 1 Bagong Pag-asa
Quezon City
Operations Training Generika Company
Bay 15 2nd Street Cervante Compound, Km 17 West
Service Road, Paranaque City
May 10-15, 2011
Seminar on Implemention of Red Rick Shaw Restaurant,
Administrative Order No. 56 s.1989. Greenfields, CSFP.
(Licensing of Drug Establishment/Outlets) May 14, 2010
Career Workshop Training Angeles University Foundation February 28, 2009
Seminar on Manufacturing Internship Angeles University Foundation
September 5, 2008
CHARACTER REFERENCES:
Ma. Luisa Mercado – Gopez, RPh Chief Pharmacist
Jose B. Lingad Memorial Regional Hospital
City of San Fernando Pampanga.
Pilar Jasmine Deang, RPh Chief Pharmacist
Angeles Medical Center, Inc.
641 Rizal Street, Lourdes Sur,
Angeles City, Pampanga.
Myra Tan, RPh Senior Pharmacist
Angeles Medical Center, Inc.
641 Rizal Street, Lourdes Sur,
Angeles City Pampanga.
Grecom Gomez, RN Nurse Supervisor
Angeles Medical Center, Inc.
641 Rizal Street, Lourdes Sur,
Angeles City Pampanga.
I hereby certify that the above information is true and correct to the best of my knowledge and belief.
JOY L. CONCEPCION RPh.
Applicant’s Signature
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