!WILLIE!ANTHONY!PEREZ!

****!Gandhi!Way,!Mississauga,!ON,!L5B!4E9!

Mobile:!416!?388?5370!

Email:!actetn@r.postjobfree.com!

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Profile!Summary!

A!seasoned!technology!professional!with!over!20!years!experience!in!technical!support!and! testing!in!Windows!and!Mac!platforms.!Experienced!in!client!and!vendor!management!with! the!focus!on!building!and!maintaining!a!robust!working!network!environment.!

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Technical!Skills!

Operating!Systems:! Windows!10,!Windows!8,!Windows!7,!Mac!10.4.x!to!10.10.5!

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Networking:! ! LAN/WAN,!Ethernet,!TCP/IP,!VPN,!

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Applications:! ! Microsoft!Office,!Adobe!Suite,!

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Professional!Experience!

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My!Blue!Umbrella!(Concord!Ontario 2014?Present! Technical!Support!Specialist:!

•! Strong!client!computing!experience!e.g.!desktops,!laptops,!printers,!mobile!devices!

(Blackberry/iPhone!etc multifunction!devices,!desktop!phones,!voicemail]!

•! Solid!skills!in!supporting!common!end!user!applications!including!Microsoft!Office,! Internet!Explorer,!Adobe!Reader!etc.]!

•! Strong!troubleshooting!skills!with!focus!on!root!cause!analysis]!

•! Experience!with!tools!and!technologies!such!as!Microsoft!SMS,!remote!support! utilities,!BES,!Active!Directory,!Microsoft!Exchange,!MS!Office365]!

•! Knowledge!of!networking!technologies!such!as!TCP/IP,!and!wireless]!

•! Experience!with!IT!Service!Management!tools!such!as!FrontRange!ITSM!and!BMC! Remedy]!

•! Strong!verbal!and!written!communications]!must!be!able!to!communicate!with! individuals!with!all!levels!of!technical!and!non?technical!skills]!

•! Advanced!technical!troubleshooting!and!multitasking!skills!

•! Experience!with!common!ticket!management!

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Trillium!Health!Partners!Hospital!(Mississauga,!Ontario)! ! !2014?2014! Technical!Support!Specialist!

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I!was!responsible!for!the!following:!

! Customer/User!Management!–!ensured!that!the!employees!are!aware!of!the!system! changes!and!its!impact!and!that!they!are!well!managed!for!the!transition!into!the!new! system!version!

! Vendor!Management!–!performed!due!diligence,!risk!assessment,!coordinate! processes!and!evaluate!vendor!performance!

! Application!Testing!–!ensured!that!the!applications!are!tested!by!the!users!and!issues!

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Technical!Support!(private!contractor 2012?2013!

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Stock!Transportation!(Oakville,!Ontario)!(part?time 2012?2013! School!Bus!Driver!

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Schawk!Canada!(Mississauga,!Ontario)! ! ! ! 1998?2012! Technical!Support!Specialist!

As!a!Technical!Support!Specialist,!

I!was!responsible!for!the!following:!

! Computer!Operating!Systems!(Windows!and!Mac)!

! LAN/WAN,!TCP/IP!and!VPN!Networks!

! Casper!Suite!(JAMF!Software)!Enterprise!Management!for!the!Apple!Platform!

! CrashPlan!for!Laptops!Back?up!

! Mobile!Device!Set?up!and!provider!coordination!

!Set!up,!installation!and!troubleshooting!for!the!following:!

Software!(MS!Office!suite!2007,!2008,!2010,2013!Outlook,!Adobe!Suite)!

! Hardware!(desktops,)laptops,)printer,!phone!(Blackberry/iPhone)etc scanner desktop)phones)and!multifunction)devices)!

! Provided!help!desk!support!using!remote!support!utilities!(Bomgar,!Log?me?in,! Team!Viewer!etc.)!and!On?site!support!for!end!users)

! Experience)with)tools)and)technologies)such)as)Microsoft)SMS,)BES,)Active) Directory,)Microsoft)Exchange)

! Experience)with)common)ticket)management.)

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I!was!employed!as!Technical!Support!and!On7Site!Service!Support!for!the!following! Companies!from!198471998:!

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Infinity!Technology!Inc.!(Mississauga,!Ontario)! ! ! 199671998! Elm!St.!Appland!(Toronto,!Ontario)! ! ! ! ! 199571996! Blumer?Levon!Ltd.!(Don!Mills,!Ontario)! ! ! ! 199471995!

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As!Technical!Support!and!On?Site!Service!Support!my!main!roles!are!as!follows:!

! Performed!hardware!and!software!technical!support!and!troubleshooting!to!internal! customers!

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Ultra!Lasertech!Inc.!(Mississauga,!Ontario)! ! ! ! 1988?1993! Electronic!Technician!

! Service!Technician!for!computer!hardware!–!created!and!assembled!circuit!boards,! computer!modules!and!made!blueprints!

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Civic!and!Volunteer!Work!Experience!

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Saint!Partick!Church!(Mississauga,!Ontario)!Volunteer! 20127Present! Coaching!Basketball!(OBA)!(Mississauga,Ontario)!Volunteer! 20137Present!

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Education!

Sheridan!College!of!Applied!Arts!&!Technology!(Brampton,!Ontario Electronic!Engineering!Technology,!Computer!Science!Diploma,!198671988!

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Philip!Pocock!Secondary!School!(Mississauga,!Ontario)! Grade!12!Diploma,!198171985!

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Continuing!Education!and!Certification!

ITIL!Certified!(2011)!

Microsoft!Certified!Systems!Administrator!(2009)!

PMP!Certified!(2009)!

Cisco!Certified!Technician!(2004)!

Microsoft!Certified!Solutions!Expert!(2003)!

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References!available!upon!request!

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