Denise Davis

Taft, Texas *****

Cell: 361-***-****

E-Mail: acteny@r.postjobfree.com

Professional Summary

Qualified customer service representative for five years in fast-paced customer service and call center environments. Personable and professional under pressure.Â

Skills

Creative problem solver

Exceptional communication skills

Quick learner

Proficient in cash management

Strategic sales knowledge

Bookkeeping

Customer relations

Persuasive speaker

Work History

May 2010 to October 2013

Whataburger Taft, Tx.

Team Member

Greeted customers entering the store to ascertain what each customer wanted or needed.

Answered product questions with up-to-date knowledge of sales and store promotions.

Assisted customers with food selection, inquiries and order customization requests.

Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.

October 2013 to January 2014

IBC Bank Portland, Tx.

Teller I

Politely assisted customers in person and via telephone.

Successfully acquired an average of 14 new customers per month, generating a growth in revenue.

Provided an elevated customer experience to generate a loyal clientà le.

April 2013 to February 2014

Stripes Taft, Tx.

Sales Associate

Operated a cash register for cash, check and credit card transactions with 100% accuracy.

Stocked and replenished merchandise according to store merchandising layouts.

Cleaned and organized the store, including the checkout desk and displays.

Welcomed customers into the store and helped them locate items.

Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.

April 2014 to August 2014

Results Companies Corpus Christi, TX

Customer Service Agent

Effectively managed a high-volume of inbound and outbound customer calls.

Gathered and verified all required customer information for tracking purposes.

Provided incentive to increase productivity by offering employees awards for best customer service.

Resolved service, pricing and technical problems for customers by asking clear and specific questions.

August 2014 to Current

APAC Customer Services Corpus Christi, TX

Customer Service Representative

Effectively managed a high-volume of inbound and outbound customer calls.

Addressed and resolved customer product complaints empathetically and professionally.

Gathered and verified all required customer information for tracking purposes.

Accurately documented, researched and resolved customer service issues.

Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.

Referred unresolved customer grievances to designated departments for further investigation.

Education

2011 Taft High School Taft, TX

High School Diploma

Current Del Mar College Corpus Christi, TX

Associate of Applied Science Business Administration of Accounting

Contact this candidate