Mitali Handoo

Summary

Over ** years of experience in IT services providing cost effective, high performance technology solutions to meet business requirements of the projects undertaken.

Expertise in requirements collection, analysis, conceptual design through JAD/interviews, document analysis, requirements workshops, surveys, business process descriptions, use cases, scenarios, business analysis and workflow analysis.

Extensive experience in documentation, implementation, user training, quality review, and enhancements in different Software Development Life Cycle (SDLC)) methodologies to deliver system designs within scheduled time-frames and cost estimates.

Liaison between the business units, technology teams and support team to meet the proposed IT solution for business/system requirements.

Design and facilitate User/SME workshop to brainstorm, collect requirement and drive the team to a decision on requirement in a timely manner.

Collaborate with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs.

Professional Experience

Business System Analyst, SPRINT NEXTEL, Reston, VA Jan 2007 – Present

Drive functional as well as system level requirements through interviews/JAD sessions, analysis, and requirements workshops. Serve as subject matter expert and lead analyst in Enterprise Application Integration group, guiding accurate and cost effective detailed designs. Coach other team members for the analyzing the business requirements and its translation into system level requirement throughout product life cycle. Collaborate with Business Owners, Developers, Testing Team and End Users for delivering the business/system requirements. Major accomplishments:

Direct and monitor activities for understanding of business requirements & requisite processes to enable translation to software requirements.

functional requirements through meetings and interviews with business unit staff, review of available documentation, site visits and requirements workshops

Analyze complex internal business problems for automated systems solutions. Formulate and define system scope and objectives, identifying, evaluating and developing systems and procedures that are cost effective and meet business requirements.

Proactively communicate and collaborate with the business to analyze information needs and functional requirements and deliver artifacts as needed, such as Business & System Requirements, Business Process Map and Use Cases.

Develop detailed solutions designs to meet customer objectives. Lead the interpretation of designs for business and developers.

Serve as the conduit between the internal customer community and the software development team through which requirements flow.

Design and enhance ad-hoc queries with SQL in Oracle Sql developer to support various analytical works in Order Entry Database Module.

Extract and analyze DB generated reports. Review and present the findings in PowerPoint and Excel.

Collaborate with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs.

Function as technical expert in presentations, demonstrations and lead all phases of customer interaction including analysis and design implementation and represent customer's interest at technical meetings within the company.

Lead Order Validation Module which is a gateway system for National Retailers (Walmart, Best Buy, Costco), Online Authorized Resellers and Business Solution Providers (Amazon, Lets talk, BlueFish, Vision Wireless, Simplexity etc) to interface with Sprint Nextel’s Order fulfillment service tool to continually enhance the application by implementing the new business requirements.

Provide guidance for accurate and cost effective detailed designs to continually enhance the application by implementing the new business requirements.

Play a key role in review and approval of Architecture Blue prints created by Solution Architects, and detailed design documents created by other teams and vendors.

Participate in architecture analysis to identify system bottlenecks, configuration and networking issues and for enhancements determining new or adapted software and hardware that would best fit proposed software solutions.

Review and audit the detailed test cases per production release that represents the business application's requirements and guide the Enterprise Testing team for execution and delivery of User Acceptance Test.

Work on migration of legacy systems from older Architectures and systems to state of art new technologies to align with Sprint vision of future state Service Oriented Architecture. Reverse engineer older systems to develop detailed design specifications.

Project Consultant, GLOTEL Inc., Chicago, IL Oct 2006 – Jan 2007

Analyze and formulate requirements to define system scope based on business needs.

Evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information to a general understanding, and distinguish user request from the underlying true needs.

Proactively communicate and collaborate with the business to analyze information needs and functional requirements and deliver artifacts as needed, such as Business & System Requirements, Business Process Map and Use Cases.

Identify, define, develop and deploy the technical implementations following the SDLC process.

Experience in business requirements collection, analysis, design, reporting, documentation within client/server and Web-based environments

Prepare and formulate documentation related to modifying business processes and systems.

Update the different system level documentations for the Application’s Design.

Business Associate Intern, Cliffstar Corporation, Dunkirk, NY May 2006 – July 2006

Assistance in the SAP version upgrade project - SAP R/3 version 4.6b to version 4.7

Creating training documents, Business Process Procedures, Standard Operating Processes (SOPs), modeling Process Flows and running Test Scripts

Developing and maintaining information and documentation related to developing and modifying business processes

Senior Engineer, General Electric, Gurgaon Sept 2002 - July 2005

Technical lead for managing the daily operations of troubleshooting IT user tickets.

Managed the Systems Engineers team for daily operations including assistance in escalated system/application issues, auditing the case resolutions and dashboards.

Worked with the Business teams, Stake holders and Data Analysis team, to analyze new business requirements to convert them to system level requirements.

Acted as a technical liaison between the Business Users and the technical engineers to ensure that all deadlines are met and the required deliverables are produced as per the project.

Ensured the seamless execution of Telecom related Service Requests from customers

Responsible for managing the infrastructure for Video Conferencing across multiple sites of our organization

Worked as a technical lead for upgrading the audio/video setup for video conferencing at one site

Imparted training to new system analysts for various business processes and assisting them enhance their skills set

Education

Master of Science in Management Information Systems

The State University of New York at Buffalo May 2006

Bachelors of Engineering in Electronics

Maharashtra, India Aug 2001

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