NC

Nicole J. Cajias

**** ******* ****** **. *******, TX 77082

C: 832-***-**** E: actem3@r.postjobfree.com

Objective Energetic Hostess & Trainer with over 3 years of experience in a range of customer-oriented service roles. Strong ability to troubleshoot and problem-solve in fast paced environments. Seasoned leader and decision maker equipped with the finesse to effectively communicate with a variety of clients and personality types. Seeking to apply professional background with a team that values a hospitality driven, guest experience- focused approach to service.

Qualifications Communication & People Skills

Consistently maintains a positive attitude and genuinely enjoys helping people. Articulate and very effective working with people of different backgrounds and temperaments. Patiently listens, fully focuses on speakers and understands a variety of accents. Accurately records, remembers and verbally communicates detailed information. Cooperatively works with others to produce and deliver required work. Organization & Time Management

Problem solves and quickly grasps complex situations and turns them into manageable tasks. Produces quality work even when under extreme time pressure or deadlines. Proven ability to understand and follow complex instructions to successful conclusions. Education Alief Taylor High School, Houston, TX Graduation : May 2012 REDvolution, Co-Founder & Team Manager

Experience Cheesecake Factory, Hostess January 2013 – October 2013 Warmly and graciously greeted all guests upon arrival. Relay orders to the kitchen and ensure all orders are filled in a timely and accurate fashion. Set up dining rooms and make reservation arrangements. Texas Jasmine Wholesale, Customer Service Representative & Trainer November 2013 – August 2014 Handle customer inquiries, billing questions and payment service requests. Interface daily with internal partners in accounting, field services, new business, operations and consumer affairs divisions. Highly proficient in data entry process, creating customer profiles and managing/maintaining inventory. Kata Robata Sushi & Grill, Hostess & Trainer August 2014 – August 2015 Provided estimated wait times for guests, monitoring the guest waiting list and ensuring that the needs of the guests were met while they were waiting. Trained new employees and created team schedules. References Available Upon Request.