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Manager Customer Service

Location:
Hyderabad, Telangana, India
Salary:
25000 PM
Posted:
February 04, 2016

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Resume:

RESUME

Name: C. Srikanth

H.No:*-*-***/*, st no *, chikkadpally, Hyderabad-500020.

Mob: 955*******

E-mail: actel6@r.postjobfree.com

Career Objective: A challenging career that will enable me to exhibit my Professional competency to the zenith and will enable me to expose my talent to the max to reach the heights of success.

Proficiency In:

E-procurement and Accounts, Inventory

Handled shift & office Administration in the absence of manager, Lean Trained

Multitasking and prioritization skills

Excellence Awards:

For maintaining records in (SUNDATACOMM).

In the year 2005, 2006, Team, Spot Award 2007(GE CAPITAL).

VOC from Pacific, Europe, U.S.A clients (GENPACT).

Achievements/ Appreciation:

1.From Global Leader, Operation Manager of GE Plastics to complete 230 BPO with in TAT; From AVP Industrial and Equipment COE & Global Leader IT for resolving the critical issues with in TAT.

2.For solving business issues within TAT(Australian Process);Transport-Logistic- Streamlining the WBR process

3.‘0’ defects in special cab request, Accommodation, relocation & mobile requests process. From site Logistics Leader AVP for clearance of bills within a short period.

Trainings Attended in GENPACT :

1.Communicative Skills, Email Writing Skills, Integrity, on Privacy & Basic Excel.

Education

B.Com; computer.

Technical Skills : Certified In : Computer Software (A.D.S.T) from ECIT, Accounting Packages from Data Dot Software, Tally ERP.9 from Aptech education Hyd Oracle Financials course completed from Genesis Institute Hyd. Good at MS-office. & Tally ERP 9.0

Experience Summary:

SUNDATACOMM

Worked as Accounts cum office Assistant Apr ‘02 to Sept ’03

1.Handled Accounts and Other Miscellaneous works.

RAMU & RAVI C. A OFFICE

Worked as Accounts cum Audit Assistant Nov ’03 to March ’05

Maintenance of accounts of different companies in Tally.

Audit work done in firms & companies, Filing the IT returns of the different companies and firms.

GE Capital International Services

Worked as Logistics Associate April ‘05 to Jan ‘07

Logistics & Facility Management:

Maintained records in ERP on Facilities

Handled Travel & Internal requests of GE employees, clients & business travel

Employees Relocation, Knowledge Central Ticketing Process, Shift in the absence of

manger

Vendor bill authorization and payments, Scheduling the team Roaster

Maintenance of stores, Issue of ID cards with access control

Audit of vendor bills as per the quotation:

Group 4 security, Movers and Packer, Stationary, Business cards, Housekeeping, Building Maintenance Contractors

Lean Ideas:

1. Analyzed and recommended changes in Central Support Process to reduce the process time of Support call tickets, and the same was implemented immediately at Hyderabad office. lean idea on internal Support Central Data form to make error free and shortened time of process.

2.Analyzed the Transport System and recommended changes that reduced cost on Transportation by Rs.1 crore on each site (5 Sites currently amounting to saving of Rs.5 Crores to the company) and that has been approved by AVP logistics and CEO of Genpact and was implemented immediately.

3.Recommended Security system for parking of Company & Staff Vehicles that was implemented at Hyderabad Branch. Is token and security system for the parking the vehicle in project area (An unused vacant Land).

GENPACT:(OHRID:703020497)

Worked as Process Associate from Feb ‘07 to Aug ‘09 (e-Procument)Customer Service Exectuive: Supply Chain Management: Creating Blanket Purchase Orders, PO‘s for Manufacturing, plant, Raw Material Introduction, GESMP (Bidding, Auction & Quotations),

GCM (Small Vendor Inventory Management), ASL Setup, VFS setup (e-Payments)

E-SCAN (Invoicing for Payment Process), Handling of business critical issues of PAC, EUR, UK clients

Lean Idea: A lean idea is filed for process improvement, TAT and makes error free

Narayana Group of Educational Institutions :

Worked as Accounts Executive: AUG 2010 to Feb 2011

Daily Ledger and Books of Accounts Maintained in ERP

Payments management, Day–to-day Transactions, Check ledgers, statements and accounts to identify errors and take any necessary corrective action and referring more complex items to the manager. Preparation of Salaries & building rents.

Cognizant Global Technology Pvt Ltd (Core Logic Pvt. Ltd):

Worked as D&A Purchase-Accounts: Duration: Feb 11 to Aug 12: PE-Accounts.

Accounts (Purchase/Procurement) – Vendor Management

Create suppliers in Navision Oracle ERP Software’s for Cognizant Clients

Vendor Management process, Invoices like, REO VM, VM, SOURCE DOC VM, and FARVV VM, Claims, out sourcing Invoice, Normal Invoice. Working on 170Mark view application.

Generating the supplier reports on daily, weekly, monthly.

Lean Idea: It reduces the errors, TAT, process improvement, duplication of sites, supplier.

Max Life Insurance Company: worked as an Agent (Part Time) and Financial Advisor from Mar-2013 to May 2013.

New Chaitanya Jr College :

worked as Admin cum Facility Executive from June 2013 to 5 th July 2014.

Job Profile:

Admin :

Types of Register's maintained, Non-Teaching Staff and Teaching Staff

Marks, Fee, Admissions, Student, CPT Attendance Register.

Student Database in ERP, Stock of books,

Issue of ID cards, Hall Tickets, SMS management, Documentation Certificates, Books, Student management, Conducting tests & exams, Notice board management

Accounts Cash Book., Preparation of Leave statement of non-Teaching and teaching staff. Issue of salaries for staff

HR cum Admin: Working as HR cum Admin -Manager in OSPS Group.

From 1st Nov 2014 to 6th June 2015.

Role & Responsibilities:

Completing new Employee formalities.(colleting the relevant documents)

Staff Attendance : Off roll /on roll employees in ERP Software with the help of Bio Metric system, Warehouse Attendance, Daily field Staff register .

Issue of ID cards: Issue of ID cards.

Compare TA/DA sheets with the Daily deposit sheet and update the same in

Reimbursement sheet & Update in summary month wise sheets

Collection of TA/DA, PayRoll,Attendance, ESI & PF, Vehicle insurance data

by 3rd of every month & approval by GM to Accounts Dept & File of ESI & PF Challan

Issue of Salaries to staff.

Insurance &Loans & Advances: Loan Approvals from Executive Director, MD, and GM, Maintained Vehicle Insurance file.

ADMIN DEPART: Maintained Stationery Register Before purchasing the material for office purpose take the approval from GM.

Worked with (Acumen Further Education consultant Pty Ltd-Australia) GCS as Administrative Assistant – 09-06-2015 to 31st Jan 2016

Job Profile:

1.Maintenance of office facility. Creating the student temp ID, attendance and results, Proposal in ERP system Maintained Student files. After student signature on Offer letter & Fee payment process, As per the student requirement offer letter will be revised.

2. Category of the students : SVP and Non-SVP, Offshore and Onshore, Category and Country Level wise fee structure, Audit of Student data on yearly/monthly basis or whenever required.

Place :

Date :

(Signature)

Note : Ready to Relocate Anywhere in India and Abroad



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