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Technical Support Manager

Location:
Dallas, TX
Posted:
February 04, 2016

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Resume:

SUMMARY

Skilled Network Engineer, experienced in local and wide area networks (LAN/WAN)

A result-oriented professional, with broad experience in technical services and a reliable team player with excellent communication, interpersonal relations and leadership skills

Skilled in professional, courteous, verbal and written communication, Skilled in problem solving/troubleshooting, ability to perform root cause analysis on various types of mobile device connectivity problems

Ability to demonstrate leadership in a dynamic environment, Ability to create technical requirements documentation

Ability to handle Tier II level escalations from start to finish, Ability to establish and maintain effective working relationships with staff and clients

Ability to succeed as a team player in a fast-paced environment

Ability to work independently with a significant “attention to detail, Effectively communicates with teammates and managers re: workflow and scheduling

CERTIFICATION:

Cisco Certified Network Associate (CCNA)

Cisco Certified Entry Network Technician (CCENT)

Diploma in Computer Networking

Microsoft Office Specialist (MOS) certification

TECHNICAL SKILLS

Cisco routers 1200, 1600, 2500, 3600, and 7500 series with Cisco pix, firewall, Cisco catalyst switches 2900,4000,5000,6500, 6509, 7609, 8500 series

Cisco Nexus 7000,5000,and 2000 series

HP 12500, 10000,5930, 5900, 5700, 5500 series

HP 1820 Switch Series

Alkatel 7405

Adtran total access 1148 DSLAM

In-home Networking and Technology

MS, Veeam,Hp openview, Solar winds

VLAN management,Trunking and ether channeling, Ethernet, Fast-Ethernet

SAN or NAS technologies

Gigabit Ethernet and FDDI technologies

RIP, EIGRP, OSPF, BGP, DMZ, TCP/IP, VPN, IPSEC, MPLS, Frame Relay, xDSL, Cisco LRE,STP, HSRP, ACL, ATM, 802.11b,802.11g,802.1Q, VoIP

Global Traffic Manager, Local Traffic Manager, DNS,Redistribution, OSPF Virtual links, UAT, Firewall, QOS, LoadBalancing,NX-OS, Office 365, Access, Power Point, Visio,Cisco DSL, MS Project

PROFESSIONAL EXPERIENCE:

Contextus Group Network Engineer March 2012 – Dec 2015 Arlington, Texas 76010

Configuration of Cisco Nexus 7000,5000 Series

Installation, configuration and management of The HP Procurve Switch 2124

VPN Client Configuration with ProCurve VPN Client and ProCurve Secure Router 7000dl Series

Monitored bandwidth and network activity by analyzing information provided to ensure efficient and effective network operations. (HP Openview, Solarwinds, NetIQ)

Configuration of Cisco Switches - Platform: IOS 4000, Cat3550, Cat2950

Configuration of routing protocols, EIGRP, IGRP, RIP, BGP, MPLS,OSPF and VLAN implementation on Catalyst 1900 to 5500 series to improve network availability and efficiency

Sub-contracted and worked with HP to Manage P&G's IT infrastructure and data Centre operations for 6months

Worked with Fiber-Optic Technicians to install a multi-mode fiber cable (Micro core/Micro single mode fiber cable), while verifying the fiber cables met or exceeded certain specifications, and exact termination, labelling and testing were carried out.

Wrote and executed SQL queries for reporting and research purposes

Developed project plans for IT services implementation and best management practices to oversee the basic demand for efficient information

Implemented the Migration from ASDL Technology to Cisco LRE (Long Range Ethernet Solution)

Provision of escalated support services for systems engineers and PC technicians within the organization

Performed numerous functions of Cisco equipment life cycle: receiving, part identification, testing, RMA, upgrade, configure, storage, and deployment

Project management of Local Area Network installations, Wide Area Networks and Existing Enterprise Network Optimization

Upgraded Cisco hardware using telnet and other application tools for local and remote configuration

Worked with both technicians and Field engineers to test and turn-up Adtran total access 1148 DSLAM

Sub-contracted and worked with Windstream Communications on the last mile conversion of ATM to Ethernet Technology

Designed, configured and implemented Site to Site VPN (2 phases) tunneling on a Cisco ASA 5520 installed between Corporate and Branch offices in Dallas and Houston

Wrote MOP’s for a step-by-step sequence of actions to be executed by the maintenance/operations technicians in Contextus Group

Designed and implemented concepts in VLAN, STP, VTP, Trunking, ISL, 802.1q, switching infrastructure

Troubleshooting complex LAN network related issues on L2 and L3 Switches

Replaced core and distribution layer switching with Cisco Nexus 7000 utilizing VDCs and 10g VPCs to server and user access

Versailles Investment Group IT Technical Support April 2011 ¬- Feb 2012 Cedar Hill, Texas 75104

Installing and configuring computer hardware operating systems and applications

Troubleshooting system and network problems and diagnosing and solving hardware or software faults

Setting up & providing remote access via VPN across Windows/Mac platforms

Web & technical TCP/IP support/Basic network administration/maintenance

Verification/Validation of Software and Critiquing Software Documentation

Configuration of routing protocols, EIGRP, IGRP, RIP, BGP, MPLS,OSPF and VLAN on Cisco Routers and switches

Monitored the Network Monitoring System and responded to system generated alerts as needed

Researched and documented program errors. Recorded all issues in the CRM software system

Participated in tactical and operational planning of vulnerability assessment activities Contributes to Enterprise security team effectiveness by accomplishing additional security related results as needed

Talking staff or clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues

Installation of IDE cables, hard drives, SATA drives and Ethernet cables

Physically install network assets (i.e. switches, routers, firewalls, network tools & testing devices) in network closets and data center network cabinet

Monitoring and maintaining computer systems and networks

Cable management, racking, stacking and layer 1 & 2 connectivity establishment

Caggrey Concepts Inc. Head Technical Support /Procurement Aug. 2009- Feb 2011 Lagos

Network infrastructure and technical support

Procurement, supply and installation of security equipment, closed circuit camera (Dome, Bullet, discreet desk boards, outdoor day/night, Network/IP and wireless cameras)

Provided application support services to users regarding usage and issues of all supported software for Huawei Smart Phones

Maintained key relationships that resulted in continual client purchase of annual multi-million Naira support contracts

Following diagrams and written instructions to repair a fault or set up systems

Monitoring and maintaining computer systems and networks

Troubleshooting server, network and hardware problems

Documentation of operating procedures and process improvements

General support for Windows, applications, printers, and peripherals

Provide technical support & training to end users on a variety of issues and installed devices/equipment

EDUCATION:

Northlake College, Irving, Texas: Networking Associate

Entry Networking Technician

NIIT Technical Institute, Lagos: Diploma in Inter-Networking Technologies

Diploma in Computer Hardware and Networking, MOS

University of Abuja, Nigeria: 2006 BSc Economics



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