Larry Bright

Accounts Coordinator

Charlotte, NC

actek6@r.postjobfree.com - 704-***-****

WORK EXPERIENCE

Accounts Coordinator

Horizon Eye Care and Lasik Center - Charlotte, NC - March 2008 to August 2009 November 2004-April 2007

• Direct customer service process by ensuring the proper and complete check-in and/or check-out process of the patient

• Ensure all necessary information is obtained and appropriately documented for the processing of insurance claims

• Manage complete and accurate demographic and insurance information; posting and balancing of financial transactions; proper balancing of accounts with the computer system Patient Accounts Representative

Charlotte Eye, Ear, Nose and Throat - Charlotte, NC - April 2007 to February 2008

•Verify patient insurance

•Check patient demographics as related to insurance claims

•Schedule patients via phone and electronic resources

•Notify physicians regarding treatment and prescriptions status Contractor

Exult, Inc - Charlotte, NC - September 2003 to October 2004

• Research human resources accounts for Fortune 500 companies

• Compile client documents for processing

• Manage accuracy of files

• Coordinate maintenance of client requests

Health Claims Associate

Cigna - Charlotte, NC - April 2003 to July 2003

• Maintain professionalism at all times by treating customers with respect and displaying empathy when appropriate

• Locate complex information from a number of databases

• Read, understand, and accurately relay benefit information to callers

• Solve problems systematically, using sound business judgment

• Consistently meet/exceed established quality standards Information Systems Associate

Carolinas Medical Center - Charlotte, NC - August 2001 to November 2002 Use various system databases to process information requests from customers Provide technical support for IT and MIS services

Follow standard operating procedures to expedite work orders Ensure data integrity

Execute security policies for hospital disaster awareness program Computer Technician

IBM - Durham, NC - June 1999 to February 2001

• Assemble and package computers

• Update inventory according to standard operating procedures

• Maintain system hardware materials

• Performed audits and quality assurance checks

• Organized employees for OSHA compliant guidelines Department Coordinator

Marshall's Department Store - Durham, NC - June 1996 to December 1997

• Coordinate merchandise

• Responsible for training and development of sales associates

• Stock room coordinator

• Trouble shoot customer service problems

Resident Hall Coordinator

Wilberforce University - Wilberforce, OH - July 1993 to May 1995

• Enforce and maintain university policies and guidelines

• Design and implement programs for large groups of students

• Act as a liaison between students and staff

• Monitor student activities

EDUCATION

Sociology

Wilberforce University - Wilberforce, OH

1992 to 1995

Sociology

Indiana University - Bloomington, IN

1990 to 1991

ADDITIONAL INFORMATION

Skills

•Excellent written and oral communication skills

•Technical knowledge of call center environment

•Strong analytical skills

•Experience with QSI, Codescan, Clearwave, Scheduleview, Groupcast, Medflow and GE Centricity systems

•Physician office workflow experience

•Trouble shooting and project management skills

• Retail customer service management experience

• Medical insurance billing

• Willing to travel extensively if needed

Contact this candidate