Joanne Smith

**** ****** * *******, ** *****

313-***-**** t actej6@r.postjobfree.com

Territory Sales Manager

A Recognized Expert in Exceeding Targets and Maximizing Volume

Comprehensive experience in driving territory sales, managing account relationships, and directing programs. Proactive leader skilled at analyzing data and trends in order to determine priorities. Personable client partner and supervisor with demonstrated history of resolving conflicts, solving complex problems, and ensuring timely delivery of results in compliance with regulations. Technical proficiency in MS Office, AS400, Siebel, SFA and KPI Reports.

CORE COMPETENCIES

Territory Growth t Target Management t Supply Chain Relationships t Strategic Planning t Branding

Budgets and Forecasting t Financial Reporting t Retail Partnerships t Analysis t Product Sales

Consumer Engagement t Business Development t Team Leadership t Mediation and Resolutions

Merchandising t Contract Negotiations t Funds Management t New Product Promotions

EXPERIENCES AND ACHIEVEMENTS

COMMONWEALTH - ALTADIS INC., Fort Lauderdale, Fl 2009 – 2015

Tobacco sales and distribution company delivering high quality brands to wholesale and retail clients.

Territory Sales Manager

Drive sales and profitability of territory through leadership of field teams, as well as follow up with customers to maintain strategic relationships. Identify targets and develop partnerships with customers and suppliers to meet those targets. Establish markets for new products and ensure sales growth. Analyze market trends and territory demographics to resolve obstacles and meet unique customer needs for region. Administer territory budget, as well as prepare sales forecasts and monthly/annual financial reports. Collaborate with leadership team on developing sales goals. Maintain training and professional skills related to changes in industry and territory. Manage contingency fund of $6K.

tAchieved more than 115% of total volume target with 143% growth.

tDeveloped Wholesale Intercept Program to drive sales of spotlight products.

tMaintained success rate of meeting at least 90% of distribution targets each quarter.

tRecognized as team leader and “go to” person for group due to strategic sales knowledge.

MIDWEST MEMORIAL GROUP, Beverly Hills, MI 2008

Owner/operator of 18 cemeteries within Detroit metropolitan area.

Sales Counselor

Sold/cross-sold memorial products, burial services, and merchandise, as well as provided after-sales service to families. Designed memorials in collaboration with families and vendors. Negotiated retail and finance contracts. Managed account portfolios.

tExceeded sales targets and maintained or exceeded weekly sales volume goals.

DIALOGUE MARKETING, Taylor, MI 2004 – 2007

Outsource experts in donor recruitment and database management, as well as call services.

Account/Program Manager

Directed inbound and outbound calling projects, as well as managed several accounts. Maintained donor recruitment database. Collaborated with management team on recruitment. Communicated with clients, as well as internal marketing leaders. Ensured performance metrics and contractual obligations were met. Generated and distributed reports based on collected, analyzed, and summarized data. Participated in daily operations meetings. Prepared monthly revenue projections and billing statements.

tWrote scripts for marketing campaigns.

tFacilitated Sales Training courses for new agents.

tSupervised staff of 120 employees.

tPartnered with IT to implement new software and systems, as well as call center technology.

KUX GRAPHIC SYSTEMS, Detroit, MI 2003 – 2004

Leading provider of corporate imaging systems and installation services.

Account Manager

Managed major accounts interior and exterior product accounts, as well as assisted with building new relationships with growing client base. Prepared quotations and processed orders. Maintained product inventory. Worked closely with Sales and Engineering teams. Analyzed buying trends and developed monthly and annual reports.

tCollaborated with Purchasing to launch new products or increase stock from suppliers based on customer needs.

tDesigned customized logos for clients.

XEROX CORPORATION, Southfield, MI 1998 – 2002

Industry leader in office solutions, including photocopiers and other equipment.

Customer Relationship/Billing Quality Manager

Oversaw escalated billing and credit issues from customers, including resolving disputes in a mutually satisfactory manner. Negotiated revenue settlements. Trained sales personnel on billing and credit policies. Collaborated with legal team on research and documentation for litigation. Supported Controller in achieving monthly projections and revenue targets.

tRepresented organization when visiting customers throughout state to promote services.

tImproved customer relations with customers by maintaining communication.

tManaged annual personal expense of $3K below $500 for two years.

tMaintained position during transition in company ownership.

tPromoted from Marketing Coordinator (organized more than 15 local tradeshows and events) and Customer Business Representative.

Career Note: Additional experience includes Operations Support for C.H. Robinson Worldwide.

EDUCATION

Bachelor of Science, Petroleum Distribution, Western Michigan University, Kalamazoo, MI

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