Post Job Free

Resume

Sign in

Customer Service Manager

Location:
Miami, FL
Posted:
February 04, 2016

Contact this candidate

Resume:

***** ******* ******* *******, ** *****

832-***-**** actej2@r.postjobfree.com

Claras D. Brown Jr.

OBJECTIVE

To gain a position within a corporation, where experience and education can be utilized; I want to be a benefit to the company and grow as an individual.

WORK EXPERIENCE

January 2010-Present Verizon Wireless Houston, TX

Customer Service Representative/Management Support/Solutions Specialist

Provide customers with a basic understanding of the functionality of the products and accessories they purchase so that they can immediately enjoy their new solutions.

Analyze customer needs and present value-added solutions. Inspire and excite customers about how our solutions can impact their lives.

Create growth for company.

Handle escalations from customer.

Create resolutions that will meet the need of customers as well as being an advocate for the company.

Provide customer service via telecommunication to over 90 million customers.

Troubleshoot technical issues with mobile devices, internet software and home network service.

Provide speedy and efficient information to help customer issues.

Educate on new technology, system and software updates.

Create a trustworthy relationship between customer and business.

Create an excellent customer experience for every person who calls in.

September 2006-December 2009 Amscot Financial Tampa, FL

Assistant Manager (Leader)

Ensured operational and compliance requirements were being met by all employees and all security procedures were being followed.

Identified and reported to Branch Leader and District Leader on any matter concerning the operations of the branch, as well as any employee issues.

Assisted Financial Service Assistants with troubleshooting any issues that required special handling; acted as a resource in resolving customer’s issues in person as well as over the phone.

Trained new associates on policies and procedures; oversaw daily activities of at least 10 associates.

December 2002-January 2006 Champion Security Houston, TX

Area Manager

Provided customer services and provided security services to business and hospitals.

Installed software and security systems for clients.

Managed and trained 190 security officers.

Created and published instruction manuals and hazard plans for client accounts.

EDUCATION

January 2007-April 2010 Int. Academy Design Tech

BA in Fine Arts (Music)

Concentration in Audio Engineering

Minor in Marketing

August2001-October 2004 Texas Southern University

AA in Music Performance

Concentration in Music Vocal Performance



Contact this candidate