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Sales Customer Service

Location:
Oakley, CA
Salary:
80,000
Posted:
February 04, 2016

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Resume:

Laurie Evangelho

** ******* **.

Oakley, CA *****

925-***-****

acteip@r.postjobfree.com

Objective: To obtain a position in a company where my qualifications can best be utilized and I can continue to develop new skills.

Education

San Jose State University, San Jose, CA

Meeting & Event Planning Certificate, 1994

De Anza College, Cupertino, CA

Concentration: General Education, 1988-1989

Career Experience

Solid Networks, Inc. August 2014-January 2016

Enterprise Account Manager

Responsible for managing Enterprise and SMB level accounts which included day to day management of the client’s needs, forecasting new projects and needs with the client, and seeking out new projects within the clients environment. Based on those forecasts, I carry an appropriate quota per quarter. I worked very closely with our vendors such as HP, Cisco, VMware, and Nimble to maintain open lines of communication for our clients and our business. Regularly attended vendor quarterly partner meetings to stay abreast of current offerings and to continue to build a strong working relationship. Responsible for Business Development of Net New clients by account mapping with our vendors, researching businesses through LinkedIn, and by attending expos and events in the region. I spent a good amount of my time nurturing client and cultivating vendor relations to ensure an easy work flow when working on projects.

KIS, Inc. December 2012-August 2014

Account Manager

Was responsible for selling complete solutions into enterprise, corporate, SMB and mid-market accounts – including datacenter infrastructure, networking, virtualization and professional services. Prided myself on developing relationships and driving engagement from C-level executives to system administrators. I leveraged internal resources including practice directors, solution architects and inside sales support to develop complete solutions. Responsible for managing sales cycles: prospecting, forecasting, building and managing pipelines, solution development, negotiation and closing. Provided accurate sales reports, forecasts and 90-day sales plan to VP of Sales on a monthly basis via Salesforce.com. I positioned VMware, VEEAM, EMC, HP, Dell, Tegile, Nutanix, and Cisco with our current customers and educated customers on the best solution for their environment. I have built strong, lasting relationships with the above vendors which showcases my strong customer service skills. Worked independently to cultivate new accounts by using Discover.org, Linkedin.com and past relationships.

HPM Networks, Inc. December 2010-December 2012

Inside Account Manager

Responsibilities included supporting three Executive Account Managers in all aspects of the sales cycle from pre-to post sales. Duties include working with the Solution Architect in creating the BOM, working with AM to ensure BOM is correct. I am responsible for submitting pricing as well as Deal Registration for Special Pricing. Communicate with the customer to ensure the solution we quoted fits their needs then follow up if the Purchase Order was not received within a week of sending quote to customer. I am proficient in Excel, SAP, Salesforce.com. Outlook, and Word. I have a strong relationship and working knowledge of HP, Cisco, Ingram-Micro, Avnet, Synnex, Juniper, EMC, Tech-Data. Highly Proficient in using HP Partner Website, Cisco Commerce Workspace, and Dell’s Partner tools. My ultimate goal is to provide the highest level of customer service and support to the Account Managers on my team on a daily basis so we all can achieve our sales goal each month.

ExtraTeam, Inc. March 2010-August 2010

Inside Sales Representative

Reported to the Director of Sales and responsible for supporting three Sr. Account Managers. Duties included registering deals with HP, Dell, Cisco, or EMC. Was responsible for having a working knowledge of various product lines within each of our partners. I was responsible for quoting all deals using Quotewerks, ConnectWise and Excel. Had to maintain a strong working relationship with our Distributors, Partners, and Customers. Attended partner events on behalf of the Sales team to continue to strengthen the relationship. Placed orders for the accounts I supported when the PO arrived and tracked the order until at customer site. Worked with SharePoint, QuoteWerks, ConnectWise, Office 2007, Office Communicator, Live Meeting, QuickBooks and Excel.

Tutoring Club August 2002-March 2010

Corporate Trainer/Owner

Responsible for obtaining new students by networking with the local schools, public events and fundraisers as well as attending monthly local business mixers to promote my business. In addition I ran the day to day operations of an education center for students ranging in grades from Kindergarten-College. Consultation would start with the initial sales call from prospective parents. I would then test student and conference with the parents on their child’s results. After testing, I would sign the student up in one of our programs and monitor progress. This job held many responsibilities. The duties included creating schedule for tutors and students, working closely with tutors on student’s progress, conferencing with parents on a monthly basis, conflict management, payroll, monthly billing, office ordering, create mail list for monthly mailings, and mail merges. Worked closely with principals, teachers, and counselors at the local schools.

Discovery Bay Country Club December 2001-August 2002

Sales Director/Events Director

Responsibilities included Membership for the private Country Club as well as organizing all events for the club members. Duties included generating sales leads, calling perspective members and completing membership into the golf club, maintaining a high level of customer service, and monthly billing of membership. Events ranged from Christmas parties, wine maker dinners, to weddings. All aspects of events were handled in the capacity of this job. They ranged from working with head chef on menu, working with outside vendors to ensure quality of event to handling reservations for the event.

Novell Inc. August 1995-August 2002

Account/Program Manager March 1997-August 2002

Managed the Executive Briefing Center for our large customer meetings. Field Sales Management would bring our largest accounts for a corporate presentation prior to closing a large deal. Customers attended a Corporate Executive Briefing on our technologies and strategies. The day consisted of designing program objectives, scheduling presenters, working with the presenters to ensure they are sending the correct message to the account, creating an agenda for the days events, ensuring correct A/V equipment will be used, catering requests, and hosting the day of the briefing. It was extremely important I stayed apprised of the latest technologies that were being presented to all customers.

Reseller Marketing Manager October 1996-March 1997

Worked with Regional Marketing Managers at the corporate level to ensure seminars and training with properly marketed within each group. Maintained a quarterly Promotion & Program guide, Compatibility Matrix and Events Calendar for the field offices. Instrumental in the launch of the new Reseller recruitment program. Implemented and managed the weekly electronic communication, known as RECS to the 2600+ Gold & Platinum Reseller subscribers. Planned and managed the monthly conference calls with the Reseller council. Maintained a high level of customer service to our council members to ensure Novell have the correct marketing collateral distributed throughout the channel.

Executive Assistant August 1995-October 1996

Supported the Vice President, Director and the 9+ other team members for the Worldwide OEM Sales team. Duties included scheduling, travel arrangements, calendar management, created and traced purchase orders, invoices, and budget tracking. Coordinated with Sales Program Manager on trainings, handled multiple projects simultaneously. Duties included: tracking of funds, with the financial analysts’ keeping all records organized and understandable for Director to peruse at any time, maintained a Worldwide Sales Database. Worked with customers on a day to day basis to establish a relationship with field Sales team. Planned and managed annual Sales Meeting. Responsibilities included: meeting management, outgoing correspondence, catering, agenda and coordination of incoming team members travel related to the event.

San Jose Real Estate Board August 1989-March 1995

Meeting & Event Planner

Implemented and planned the Annual Political Fundraiser that raised over $20,000, Annual Golf Tournament, Monthly Board Luncheon, Annual Christmas Can Tree Drive, and the Annual Convention & Trade Show. Event logistics for the convention included but were not limited to: all correspondence requesting sponsors for the events, maintaining exhibitor kits, working with convention center, catering department and exposition Service Company. Annual trade show consisted of selling 200 booths, assigning booth space, registering 1500 attendees, maintaining registration database, maintaining budget to ensure we stayed inside budget limits throughout the event, staff liaison to work with on-site exposition company, managed the on-sire staff that consisted of 20 registration volunteers for the booth personnel as well as exhibitors.



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