LOLITA Y. RANDLE PRESENTATION OF QUALIFICATION

**** *** ****** *** ● Austell, GA 30168-5838 Phone: 678-***-****

actei4@r.postjobfree.com

Customer Service/Data Entry

** ***** ** ********** ** Customer Service & Data Entry

“Peak performer in all positions held”

Dedicated, determined, dependable, stability, multi-task oriented, professional, making a positive contribution through polished interpersonal and rapport building skills.

• Detailed-oriented, demonstrating strong analytical abilities

• Goal-oriented, displaying a variety of strategies

• Proven interpersonal abilities

• Strong initiative and sound business judgment

• Successful in demonstrating leadership qualities

• Superior organizational, verbal and written communications skills

PROFESSIONAL EXPERIENCE

Robert Half

Assigned to: Key Properties Management – Marietta, GA December 2015 – January 2016

Data Entry Specialist

Provided data entry support for the Accounts Payable Department.

• Entered new properties addresses and pricing into the system

• Made corrections and proofed information entered

• Deleted duplicate property addresses

• Processed security deposit refunds

• Scanned documents into data base

• Entered correct billing codes and id to assigned properties

• Sorted mail

First Pro Incorporated

Assigned to: Edward Andrews Homes – Atlanta, GA September 2014 - November 2015

Yancey Brothers - Austell, GA

Insperity - Kennesaw, GA

Stafford Ecology Transportation - Atlanta, GA

Data Entry Specialist

Provided support and assistance to Supervisors and Managers.

• Entered production information, description and pricing into system

• Entered levels and product codes into system

• Made corrections and proofed information entered

• Made team aware of errors or discrepancies

• Assisted the accounting department occasionally as a needed basis

• Entered other data entry task and functions as instructed

• General Ledgers

• Order Entry, research, corrections and etc

• Entry of Purchase Orders, Bill of Ladings and etc

• Created tickets for billing purposes

• Corrected tickets for billing purposes

• Organized and sorted tickets to ensure they match up with invoices

Industrial Staffing Services

Assigned to: UPS Corporate Office – Atlanta, GA March 2014 - August 2014

Data Entry Specialist

Provided support and assistance to the Sales Manager.

• Entered sales and account managers contact information, district locations, goals and objectives into the system

• Entered sales and account manager projective revenue, bonus and commissions calculations into the system

• Made corrections and proofed information entered by other employees

• Removed duplicates and errors that were entered incorrectly and made corrections

• Assisted other department heads with other data entry tasks and functions as a needed basis

Randstad – Duluth, GA

Assigned to: Eagle Rock Distributing located in Norcross, GA July 2013 - February 2014

Data Entry Specialist 3/Administrative Assistant

Data Entry and provided administrative support to the Purchasing/Pricing Manager, Inventory Manager & Accounting Manager.

• Entered pricing, item number, size, brand information, descriptions and other information into system for new and existing products

• Entered bill of ladings and purchase orders receipts into the system for the receiving and returns departments

• Entered and ensured all discounts were updated and entered into the system

• Processed paperwork, required forms, entered new account information or updated existing accounts into system

• Entered inventory adjustments updated on a daily basis

• Assisted the accounting department with various data entry tasks and duties

• Data Entry, filing, scanning and organized customer and vendor files

• Assisted with answering the telephone and supporting some vendor issues and provided resolution or appropriate contact information to internal and external customers

Iron Mountain Records Management – Atlanta, GA October 2000 - January 2013

Area Customer Service Associate

Provided customer service and support to internal and external customers.

• Customer Service, customer support, coordinator, issue resolution, research, coach, team lead, trainer, handled escalations & account management

• Processed 50-60 cases on a weekly basis and resolved issues and placed orders via telephone, fax, phone, email and mail

• Track and confirmed processes, trending and followed up to ensure TCS (Total Customer Satisfaction)

• Worked closely with the Sales and Telesales team to manage and support new customer accounts for records management, data protection and shredding services (during the customers first 90 days of service)

• Inbound/Outbound Calls, proactive and reactive, supported one of the largest hospitals MD Anderson in Houston, Texas ensured all information requested was processed correctly and in a timely manner

• Data entry and monitored billing making credit and debit adjustments

• Assisted other departments on a needed basis to perform data entry tasks, billing, imaging documents, front desk coverage, operations and special projects functions

Robert Bosch Corporation – Lithia Springs, GA September 1993 - October 2000

Data Entry Coordinator

Supported the Core Department and Front Office.

• Entered 900-1200 part numbers on a daily basis and other data entry functions to ensure warranties were processed and completed by the required deadline

• Made outbound calls to customers to gather information for missing documents and for corrections

• Trained temporary employees and or new hires regarding the companies process, procedures and workflows

• Assisted the front office with customer service issues as well as office administrative duties

EDUCATION

Branell Business College – Atlanta, Georgia

Data Processing/Business

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