Keiron B Raphael

*** ******* ***, ****** ***** MD 21117

Cell: 443-***-**** - acteha@r.postjobfree.com

Summary

Results-focused management professional offering 6 years of progressive leadership experience. Transforms

high-potential staff into outstanding leaders who demonstrate the creativity and savvy that is critical to financial and

operational success.

Highlights

Operations management Sound judgment

Staff development Computer-savvy

Policy/program development Calm under pressure

Cross-functional team management

Staff training

Supervision and training

Accomplishments

Generated policies and procedures that we implemented companywide in order to increase productivity, as well as

morale.

Made Supervisor after only 6 months on the sales floor.

Experience

SALES FLOOR SUPERVISOR

January 2015 to Current

CASH ADVANCE NOW - Owings Mills, MD

Served as mentor to junior team members.

Directed strategic initiatives to achieve increase in overall sales totals and conversion rate.

Increased sales # and conversion rate by developing new procedures, initiating policy updates, and managing 12-15

representatives.

Responsible for hiring of all new employees and assisted in developing training materials.

Responsible for reviewing completed pending applications for issuance of funds.

Opening and closing of facility.

Paralegal for Retail/ Collections Dept

May 2010 to August 2014

Weinstock, Friedman & Friedman - Pikesville, MD

Managed team of 9-13 employees, which I also trained to research cases and file suits.

Implemented policies and procedures to increase productivity.

Served as mentor to junior team members.

Created and constantly updated department manual.

Filed suits for MD, DC, and about every county in VA.

Education

Bachelor of Science : Business Admin/ Marketing, 2008

Frostburg State Universirty – Alleghany County Frostburg, MD

References available upon request.

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