Objective

To associate myself in an organization that provides a challenging and enthusiastic environment that emphasizes learning drives to excel my individual capacities and as a team player.

Professional Work Experience

IT support analyst & Help Desk Support –R and S Computers, ON

March2015 – July 2015

Tasks:

Inspected and tested computer equipment and assemblies

Adjusting, aligning, replacing or repairing computer equipment, assemblies and software

Troubleshooting for end users.

Imaged various laptops and desktops and installed essential drivers and software.

Help desk for customers.

Help Desk Analyst -Anil Computers & Communications, INDIA

April2011-March2013

Tasks:

Diagnose, troubleshoot and resolve a range of software, hardware and connectivity issues. Excel in asking probing questions and researching, analyzing and rectifying problems.

Handling 40 to 50 calls every day and resolving their issues in specified limit of time.

Assembled and Dissembled PC’s, Laptops and also expert in handling customers face to face.

Project Experience

Millennium Corporation, Lambton College Sarnia, ON

A student-run virtual simulated company built to utilize advanced set of technical and business skills and abilities to solve real world business projects by working in teams

JTR Project, Millennium Corporation Mar 2014 - April 2014

•Worked in a team environment to provide a solution for creating a network design

•Utilized Cisco packet tracer to simulate the project infrastructure

•Tested and analyzed the topology for maximum effective performance

Phoenix Project, Millennium Corporation Sept 2013 - Dec 2013

•Refurbished computers and donated them to a community organization in need

•Responsible for maintaining up-to-date testing documents

•Provided solutions to various errors

•Configured required computer security settings

Certifications

CompTIA Project+

Windows Server 2008 Network Infrastructure, Configuring

Windows Server 2008 Active Directory, Configuring

Windows Server 2008 Server Administrator.

Job Oriented Skills

CompTIA A+ trained, experienced in troubleshooting and diagnosing hardware and software issues and providing hardware support.

Strong knowledge in networking includes TCP/IP.

Print servers, DFS /replication.

Working Knowledge of Active Directory services and group policies using Windows Server 2008 and higher, with proficiency in virtualization technology using Hyper-V, VM ware and virtual box.

Ability to create and implement basic networks, with ability to ensure and maintain security of network. Knowledge in Network issues, data recovery.

In depth knowledge of Windows, Linux and Android operating systems.

Proficiency in Cisco devices and knowledge of routing protocols. Hands-on cisco experience in labs, Router and switch configuration and troubleshooting. Good understanding of packet analyzer software like Packet Tracer and Wire shark.

Comprehensive knowledge of CCNA 1 (Network Fundamentals), CCNA2 (Routing and Switching Essentials), CCNA 3 (Scaling Networks) and CCNA 4 (WLAN Technologies)

Windows 7,8,2008,2012 Knowledge.

Efficient documentation skills by using Microsoft Office 365/2013/2010/2007/2003,Open Office, MS Visio etc.

Management Skills:

Knowledge in ITIL.

Exceptional customer service skills

Excellent interpersonal and highly developed communication skills.

Essential corporate skills such as planning, organizing, prioritizing.

Volunteer Experience

Goodwill Lambton, Sarnia, ON Oct 2013-April 2014

•Refurbished old computers to be re-sold in the retail store

•Installed and configured computer hardware operating systems and applications.

•Monitored and maintained computer systems and hardware.

Education

Post-Graduation

Information Technology Professional Sept 2013 – June 2015

Lambton College of Applied Arts and Technology

Sarnia, Ontario

GPA: [3.46/4.0]

Bachelor of Technology

Electronics and Communication Engineering Sept 2008-April 2012

S.C.R Engineering College

Andhra Pradesh, India

Extra-Curricular Activities

•Worker Health and Safety Awareness in 4 steps Certification July 2014

Conducted by Ministry of Labor

Achievements

•Dean’s Honor List Award: Information Technology Professional, Lambton College

•Cisco CEO Letter for Cisco Modules: Awarded with a letter from Cisco CEO, John Chambers

•Organized as women’s cricket team captain and won best organizing team leader Award

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