Majo Manjaly

*** ***** ******* **, ******** CA***35

914-***-****

actefh@r.postjobfree.com

OVERVIEW

** ***** ** ** ********** in Technology Infrastructure Services and Management.

$6 Million project with Cisco, $3 million budget on Hospira and $2 Million with Cummins.

Over 10 years of experience in People Management Roles and Project execution

Managed team members of 42 globally.

Exposure to Storage Technologies – SAN and NAS

Highest Degree: Bachelor of Engineering (E & C).

Green belt on Six Sigma project.

Pursuing PMP certification

PROFESSIONAL EXPERIENCE

Rwaltz

Client: CISCO Aug 2013 – Present date

Role: Project Manager

Description: My primary responsibilities are to manage the migration of storage devices (SAN and NAS) from leased and owned storage devices in Global Infrastructure Services (GIS). Data Center Migration from Webex Datacenter to Cisco Data Center.

Roles and Responsibilities:

Data Center Migration From WebEx To Cisco Data center

Application migration from WebEx data center to Cisco data center

Documenting the life of the new procured assets globally.

Cross collaborate between all groups and domain that are with the data center migration involvement.

Coordinate sites globally for the filer maintenance.

Coordinating the team across all verticals in the DBA, Application team and hosting Teams

Managing all change Requests and making sure to have them approved and ready for implementation along the core team.

Meeting the client and updating the status on Daily, Weekly and Monthly Basis.

Providing Value Add to the customer and bringing profit to the customer in reduction of time spent with balanced quality.

Managing the service across US as primary and different locations globally.

Providing up to date report to the customer from all regions.

HCL

Client: Cummins Aug 2012 – Aug 2013

Role: Project Manager

Description: My primary responsibilities are to manage Network Upgrade for the Cummins Inc. Support Globally and also build up a complete site into production of Technology Infrastructure Services & Management

Roles and Responsibilities:

Coordinate to 190 sites globally for the network upgrade for all the data centers.

Managed to bring in new network topology in the two geographical data centers continuity in business.

Managing technical team across all verticals for the implementation.

Managing the traffic of core CISCO routers and CISCO switches in order to have continuity in business.

Meeting the client and updating the status on Daily, Weekly and Monthly Basis.

Providing Value Add to the customer and bringing profit to the customer in reduction of time spent with balanced quality.

Managing the service across US, different locations in LATAM, different locations in EMEA and different locations in APAC.

Providing up to date report to the customer from all the four regions.

Wipro Technologies

Client: Hospira June 2010 – Aug 2012

Role: Project Manager

Description: My primary responsibilities are to manage refresh service delivery for the support Globally with Technology Infrastructure Services & Management. Manage team strength of 42 globally.

Roles and Responsibilities:

Team Member of building up new data center in Atlanta, GA.

Managed to get data center movement from Lake Forest, IL to Atlanta, GA.

Migration of Assets, Applications and Data bases from one Data Center to a new Data Center.

Maintain services of the plant using AS400, the robotics are maintained its code using AS400 commands.

In depth trouble shooting on Host applications of ESX servers.

Creating virtual Machines for the finance and various team on VM Ware

Maintain the provisioning and capacity management on VM Ware environment.

Consolidation and Migration support on Data storage frames and filers for EMC, NetApp and Hitachi

Worked with EMC-VMAX provisioning for SAN environment on creating LUNS.

Filer OnTap upgrade across all NAS/SAN environment including EMC/NetApp/Hitachi.

Coordinating with Windows, UNIX and LINUX hosting team in getting the upgrades of the MDS Switches without interruption of business.

Managing a team onsite with a core of 42 team members.

Meeting the client and updating the status on Daily, Weekly and Monthly Basis.

Working with the procurement team on the delivery of PC’s on timely basis.

Providing Value Add to the customer and bringing profit to the customer in reduction of time spent with balanced quality.

Managing the service in 10 different locations across the US, 6 different locations in LATAM, 11 different locations in EMEA. And 8 different locations in APAC.

Providing up to date report to the customer from all the four regions.

Client: MasterCard Jan 2009 – June 2010

Role: Project Manager

Description: My primary responsibilities are to manage service delivery for the MasterCard support. Manage team strength of 8 onsite contractors. Managing the customer and delivering the services in complete support of Technology Infrastructure Services & Management.

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Roles and Responsibilities:

Delivering services and managing the incident management with the end users

Managing a team onsite with a core of 8 team members.

Providing Incident report to the customer on a Daily, Weekly and Monthly Basis.

Working hand to hand with the problem management team.

Managing the services of the ESX servers on Citrix environment.

Manage Wintel Hosting servers and patches for the upgrades on current environment.

Creating Virtual machines within the VM Ware technology.

Maintain the provisioning and capacity management on VM Ware environment.

Worked with EMC-VMAX provisioning for SAN environment on creating LUNS.

Filer OnTap upgrade across all NAS/SAN environment including EMC/NetApp/Hitachi.

Providing Value Add to the customer and bringing profit to the customer in reduction of time spent with balanced quality.

Providing the team on weekly training on the technical skills and sharpening the services for deliverable.

Getting the services more to automation and narrowing down the requiring incidents.

Managing the service in 4 different location across the US ( St. Louis, New York, Miami and Detroit ).

Providing up to date report to the customer from all the four locations.

Providing Value add to the customer for the better of the project

Client: EMC Nov 2006 – Jan 2009

Role: Project Manager

Description: My primary responsibilities are to manage service delivery for the Symmetrix Product support process of Technology Infrastructure Services & Management. Was part of the pilot team for the EMC –Symmetrix and DMX process.

Roles and Responsibilities:

Delivery responsibility of 20 engineers who provide technical support for EMC enterprise storage product, SYMMETRIX.

Responsible for Customer Experience, Escalation Management & Service level delivery.

Driving adherence to quality framework like ITIL for optimal performance of the EMC - SYMMETRIX Technical Support team.

Maintain support for the ESX servers and VMWare environment.

Worked with EMC-VMAX provisioning for SAN environment on creating LUNS.

Filer OnTap upgrade across all NAS/SAN environment

Worked on Frame consolidation with EMC DMX / VMAX environment

Handling Product and Policy related issues and escalations with the client for Line of Business SYMMETRIX on case alerts and drive successful closure.

Interact with client managers and PMO team for regular reviews on status of the program and areas of improvements and initiatives.

Identify areas for improvement in all SLA parameters by analyzing delivery dashboards.

Appraisals, staffing and coordinating capacity plans.

Drive new initiatives for process improvement and team motivation.

Identify new business opportunities and transition the same on approval.

Creating SOPs and maintaining technical training documents for EMC-Symmetrix/ VMAX/ DMX.

Co-ordinate New Hire Trainings & Recruitment and develop training plan.

Planning and execution of business continuity during emergency.

Completed the Six Sigma Project I optimizing the transportation and gained the Green Belt

I have been awarded as “The Feather in My Cap” from my Program Manager for initiating the innovation which resulted in development of the tool which helped I streamlining the transport schedule for 24/7 operation.

Trainings Attended:

2 months of Product training from EMC Mercer Road (EMC education partner ) which included:

Introduction to Symmetrix and DMX architecture, and their components

Introduction to Symmwin software

Introduction to the Connectrix with the different series of switches

Theoretical concepts of SRDF(Symmetrix Remote Data Facility)

EMC proprietary training on RAID-S

Hands on training for parts replacement in Symmetrix and DMX

2 weeks of EMC Mercer Road training on the concepts of storage, which included:

Storage introduction- SAN, NAS, CAS and DAS

Fabric fundamentals

4 Weeks of advanced Symmetrix training at corporate lab, Hopkinton, USA.

SAN Fundamentals at IIHT.

Emerging Leader Program from Wipro CHRD Learning

Customer Leadership Program from Wipro CHRD Learning

Negotiation to Win Program from Wipro CHRD Learning

Hewlett Packard

Client: Hewlett Packard

April 2006 –Nov 2006

Role: Project Lead

Description: Maintaining the IT Infrastructure as a part of HP Projects, this involves co-ordination with onshore clients of Technology Infrastructure Services & Management. Have also played an integral part in ddelivering the most consistent level of support through the team bonding Apart from customer support, helping the internal support for printers configuration.. This project deals with the Operations for US and Canada.

Roles and Responsibilities:

Coordinating with the onsite customers in rectifying the IP issues and testing them.

Worked on Windows hosting along with ESX server maintenance.

Have been awarded the best engineer for the consistent performer.

Configuring and Maintaining the printers in the correct IP address and making it sure for the production

Research, Project Implementation and Management.

DHCP, DNS and File Servers management and Troubleshooting.

Owning Escalation Calls from the Local Support Engineer.

Generating Calls Report, Analyzing Problem Calls and Repeat Calls.

Responsible for maintaining and troubleshooting project LAN Environments.

Worked on UNIX platform

America Online Sep 2002 – Apr 2006

Client: America Online

Role: Team Lead

Description: America Online, Inc., a division of AOL Time Warner, is the world's leader in interactive services, Web brands, Internet technologies, and e-commerce services. With its hallmark focus on providing convenient, easy-to-use services for mass-market consumers. Was the pilot batch for the tech support ad was promoted as a Shift lead within nine months from the service.

Roles and Responsibilities:

Trouble shooting AOL Software installation and trouble shooting.

Troubleshooting Hardware issues related to Desktops and Laptops.

Administration and Installation of AOL Software.

Building rapport with the AOL members and ensure exceptional customer satisfaction

Apart from my usual nature of work, I also monitor calls for the quality and give feedback on different parameters to my team.

Awarded 'Roaring Tiger' on two occasions.

Was part of the 'Dream Team.

Was part of the team that won 'Team up Contest.

Was part of the team that won two Gold medals 'AOL Olympics.

Award for Perfect Attendance over a two-year period.

EDUCATION

Adichunchanagiri Institute Of technology (Kuvempu University)

Bachelor of Engineering

Specialization Electronics and Communications

STRENGTHS

Commitment to teamwork, continuous learning, skill development

Responsiveness to change, Sense of ownership of work and ideas

Strong analytical and quantitative skills.

Ability to work under pressure and meet deadlines and turnaround time.

Ability to communicate clearly and honestly with peers, managers, customers.

Majo Manjaly

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