Objective Seeking a position as a IT Support Special Technician, where my 20 plus years of IT experience will contribute to the success of an organization.

Summary of Professional IT consultant with experience in Network Administration, WAN/LAN Administrator, Hardware

Qualifications Configuration, Network Technician, PC/Network Support, Software Installation, Desktop Support, Help Desk, Break/Fix and technical support in large corporation environments and with individual contracted clients. Strengths include proficiency in Windows, Client/Server and Network Infrastructure. Excel in a fast paced, deadline driven environments. A team player and self-starter. Able to multi-task with great organizational skills. Worked throughout the U.S., Argentina and Mexico. Bilingual in Spanish/English.

Skills Operating Systems: Software: PC Hardware:

DOS MS Office Suite Compaq / HP

Windows 95, NT, 2000 Lotus Notes Dell

Windows XP/ME/Vista/7 MS Project / Visio IBM

Windows Server 2003/2008 VPN / VNC HP Laser Printers

Active Directory Citrix POS Equipment

Cisco IOS Anti-Virus software Cisco

Professional Tellworks Communications 2014 – 2015 Fontana, CA

Experience Systems Support, Administrator

Lead teams of desktop specialists and network architects in supporting corporate application servers, client laptops and workstations, as well as network monitoring for more than 20 locations in the U.S. with over 400 users.

Establish IT policy and escalation procedures with vendor call-center teams to ensure that user requests would be completed within given timeline.

Run special data maintenance projects in coordination with warehouse subject matter experts to validate application data integrity on shipping, receiving, and inventory transactions with over thousands of updates per minute at times.

Perform desktop support on laptop application imaging, user access maintenance, network domain security configuration, Internet router access, and application issue tracking for management reporting.

CompuCom IT Workforce Solutions 2013 – 2014 Ontario, CA

Field Service Technician

Maintain, analyze, and troubleshoot, software and computer peripherals. Set up, configure and add all hardware. Assist in developing and documenting improvements to current processes. Assist coworkers in resolution of end users’ technical issues and co-workers in the execution of established processes and escalations. Test, image and clean PCs, laptop, monitors, printers, and other related hardware.

Contracted to T-Mobile as ITA from San Gabriel Valley to the Inland Empire.

PC Tech handling deskside support for break/fix, software installs/upgrades, hardware replacement/upgrades.

Knowledge of Win XP to Win 7 migration.

Re-imaged computer laptops and desktops with Windows XP and 7.

Added computers to Active Directory.

Used Active Directory to reset passwords.

Track tickets using Clearvision and Reliance

Troubleshoot upgraded/replaced hardware i.e. hard drives, system boards, keyboards, mouse and monitors.

Troubleshoot POS equipment cash drawer, scanner, Ingenico, cherry keyboards, NCR Kiosk.

Remote to systems used VNC and SCCM to repair, push fixes and install software applications.

Replace fans and power supply from Cisco switch.

Checked network connectivity and made sure ports are active.

IT Project Lead for the LA County Fair - setup 3 building with 15 computers and POS equipment with VPN access to T-Mobile network.

Consolidated Precision Products CPP 2012 – 2013 Pomona, CA

IT HelpDesk

Maintain, analyze, and troubleshoot, software and computer peripherals. Set up, configure and add all hardware. Test, image and clean PCs, laptop, monitors, printers, and other related hardware.

Contracted by CPP migrating laptop and desktops from XP to Windows 7. Removed old applications, clean-up computer registry.

Helpdesk support of hardware and software i.e. Microsoft Office Suite.

Provided technical support for over 100 users and handled over 30 calls daily.

Tracked tickets, hardware and software used Spiceworks.

Support users via phone or with Dameware to attach remotely to resolve computer issues.

Attach computers to printers and setup laptop for VPN and wireless access.

Assigned permissions rights to shared folders.

Imaged computers used imagex for deployment saving time on installation.

Experience with punch down, pulled cable, terminations and tested with Fluke.

Upgraded and replaced hard drive, memory, VGA cards and power supply.

Deploying desktop, laptop and HP / Pano thin client installed MS Office 2010, Java, Adobe Reader/Flash, Trend Micro, Dame Ware, VNC, eCopy PDF, Citrix XenApp, PDF Creator, Visio, Cisco AnyConnect, Winzip, 7zip, C-ERP, and e-Time.

Swapped, upgraded and troubleshoot cell phones Admiral, iPhone, iPad, Android, Kyocera, install TrendMicro and Meraki.

Tested and installed special softwares MiniTab, GagePack, MTESTW, Barcode, WatView, Track-It, Pervasive, Sage, FRX, BNA, MP2, Druva, Smartboard, Solidcast, Solidworks.

Created installation documentation.

Valenzuela Consulting 2001 – 2015 Montclair, CA

Contractor

Contracted with A3 Solutions for Wolter Klumer as a Deployment Technician

Contracted with IntellaPro for Walgreen’s as a Migration Technician and Univar as Deployment Technician

Interned at the office of Senator Gloria Negrete McLeod.

Volunteered at Pomona Valley Habitat for Humanity.

Consulted with Pomeroy for Goodyear as a Refresh Technician, deployment rollout upgrade from Thin Client and Windows XP to Windows 7. Setup computer to printers.

Install Windows 7 and Microsoft Office 2010/2013.

Provided support to clients and troubleshooting problems related to hardware and software. Performed preventive maintenance and made recommendations for upgrading systems. Replaced hard drives, power supply, and batteries.

Performed contract work purchasing and setting up computers (desktops/laptops), and printers Installed various software’s.

PricewaterhouseCoopers 1994 - 2001 Los Angeles, CA

IT Consultant (1998-2001)

Implemented Operational Support Systems (OSS) Projects with the Infrastructure team for several large corporations. Planned, installed, supported and administrated NT and Solaris servers, WinNT and Windows 95 workstations.

Assisted in the setup and administration of multiple Siebel NT applications servers.

Installed, configured network connectivity and supported the desktop/laptops.

Completed knowledge sharing and trained IT Consultants on day-today technical processes tasks and procedures.

Setup lab infrastructure, network design, and configured client and third-party product knowledge, third-party application functional knowledge, application installation and configured application documentation.

Managed data center in production quality environment to provide flexibility for research and development.

Created work plan for day-to-day operations of data center resources and future development.

Assisted with upgrades and migration preformed in the Advance Software Engineer Center (ASEC) network infrastructure.

Maintained and integrated complex infrastructure technologies in the LA ASEC.

Technical Specialist (1994-1998)

Provided West Regional technical support for laptop and desktop including software and hardware installations, diagnostics and maintenance. Additional duties included purchasing, leasing, and deployment of computers and computer equipment.

Lotus Notes administration for the Los Angeles area.

New hire computer training and equipment deployment.

Involved in the national software migrations project, migrated computers used by all employees in the West for Notes 3 to Notes 4.5.

Migrated computers used by all employees to the Windows 95 operating system and MS Office 95 while retaining user data and software configurations. Upgraded 10% of the firm’s 15,000 computers in the U.S. in four months with minimal downtime to the user community.

Awarded for closing the most amount (over 1,000) of service calls since LA implemented TSS Helpdesk.

Sanwa Bank 1981 - 1994 Monterey Park, CA

Micro Technology Specialist (1989 -1994)

Provided technical support for Southern California Region laptop and desktop (approximately 1,500 users) including software and hardware installations.

Managed the purchasing, renting, and deployment of computers and computer equipment.

Delegated work to the support staff and technicians.

Created the computer donation program for LA area schools.

Member of the Disaster Recovery Team for PC/LAN systems.

Member of the ATM After-hours Services Team.

Education Chaffey College – Rancho Cucamonga, CA

Associates of Science - Certificate of Achievement in Computer Information Systems

Certifications

A+ Certified Professional

Professional Organizations

Toastmasters International – Advance Communicator Silver (ACS), Competent Leader Bronze (ALB), High Performance Leadership (HPL). Current A4 Area Director and webmaster for club 3152.

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