SNIGDHA GARG

* ********* ***** 856-***-****

Voorhees, NJ 08043 actecn@r.postjobfree.com

Summary

IT Project Manager

Results-oriented Technology professional with proven organizational, project management, communication, negotiation and problem solving skills. Demonstrated strong understanding of Project Management Body of Knowledge (PMBOK), and proficient in Waterfall, RAD and Agile methodologies. Extensive project management experience involving a wide range of project sizes, and working with diverse teams located across the globe. Facilitated business and functional requirements sessions and managed multiple projects from initiation to implementation and postproduction support. Managed partners and service providers to ensure on-time delivery of tasks as per SLA’s with team sizes ranging from 5 to 15 and budgets up to $1.5 MM. Created trusted advisor relationships with key stakeholders within customer organizations. Developed a comprehensive knowledge of Customers’ applications, business objectives, goals, and IT environment, as a result of proactive and effective communication with the customer on a regular basis.

Professional Experience

HEWLETT PACKARD (HP) SOFTWARE, Princeton, NJ 2001-2015

Project Manager/Technical Account Manager (2006-2015)

Successfully implemented multiple IT projects on schedule and within budget for HP Clients. Managed multiple accounts and created trusted advisor relationship with key stakeholders.

Defined scope, gathered requirements, built teams, communicated with stakeholders on regular intervals as per the communication plan.

Ratified functional requirements, Technical Approach, Design, Integration, Deployment strategies.

Resource Capacity Management; assigned tasks and setting timelines on all tasks in MS Project to corresponding resources (WBS), and documented all projects work on Share Point.

Planned resources, estimated and budgeted resources required for project delivery.

Met all milestones, making sure projects kept on schedule and met all deadlines such as sign off on Business / Functional requirements and Technical Approach & Design.

Managed the project dependencies and coordinated with other groups and teams impacting the project deliverables and timelines.

Coordinated with various IT groups and Business users to ensure smooth implementation/deployment.

Coordinated application releases to QA, Prod QA, User Acceptance Testing and Production.

Proactively reported to senior management during project tenure.

Some of the projects that I managed for HP Clients:

Navy Federal Credit Union (NFCU): Slashed resolution time for incidents by 15% by utilizing the Service Manager application’s ‘Big Data smart analytics’ functionality.

McCormick & Company: The project included implementation of Service Request Catalog (SRC) for on-boarding and ordering system. SRC is a catalog of predefined IT services that enabled McCormick employees to request items & services, and track SLAs.

General Motors: The project was to provide unified front hub to users for ordering of items and services. Integrated 10 different user interfaces to provide single front end using Propel.

Fidelity: Upgraded HPSM application to ensure compatibility with systems currently used by Fidelity.

Proctor & Gamble : Achieved 20% reduction in cost of support by developing and implementing a support model for overseas team; and transitioning OVSD Support work to India.

IT Consultant/Senior Support Engineer (Level 3) (2001-2006)

Analyzed and understood customer setup; helped in implementation and troubleshooting of OVSD for service calls, incidents, configuration, change, problem and SLA management.

Integrated with different technologies like 3 tier applications using Apache HTTP, IIS, Apache Tomcat, Web Sphere and databases like Oracle/ MS SQL Server.

Assisted HP clients in usage, advanced debugging and implementation of Service Desk following principles of ITIL.

Provided advanced support by writing and debugging code in Java for developers/partners under a special partner care program resulting in increased revenue.

Other Related Experience

BLUESTONE SOFTWARE, Mount Laurel, NJ 1997-2000

Software Support Engineer

Education

B.S., Delhi University, New Delhi, India

Certificate, Applied Computer Sciences, National Institute for Information Technology

Technical Skills

Product Packages: MS Project, HP Service Manager, Release Control, Service Request Catalog, Visio, uCMDB, MS Power Point, Active Directory

Databases: MS SQL Server, Oracle, Sybase, and MS Access.

Database Management: TOAD, SQL Programmer & SQL Enterprise Manager.

Reporting Tools: Crystal Reports

Internet Technologies: Tomcat, IIS, Apache, BEA Weblogic & IBM Websphere.

Languages & Tools: Java, JavaScript, HTML, ASP, VB script, Web Services

PM Methodology: Waterfall, RAD, and Agile

Certifications

ITIL v3 Foundation

HP Openview Service Management

Residency Status: US Citizen

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