TANYA KARKIEWICZ

**** ********* *****, ****** *****, VA 22508 C: 540-***-**** actebg@r.postjobfree.com

Summary

Versatile Director of Operations who thrives in dynamic, challenging and fast-paced professional environments. Effective and enthusiastic leader that excels at building teams and enforcing a high level of quality in products and services.

Highlights

Productivity improvement specialist

Team building

Systems implementation

Trouble shooting and problem solving

Multi-site operations management

Effective Communicator

Client focused

Cost reduction and containment

Experience

District Manager 05/2015 to 10/2015

Star King II Fredericksburg, VA

Oversee the development and launch of the new company that bought out JW&N Inc. by leading and coaching on all new changes.

Train managers and crew in 5 restaurants on new register system in a 4-day span. Plan and coordinate training of new drive thru timer for each of the five locations Support staff and crew as well as helping construction company of 4 remodels over a five month period.

Ensure new payroll system in place and audit and correct any problems before payroll was submitted for over 150 people.

Handle and sign off on all bills per restaurant while keeping costs to a minimum. Maintain brand standards by evaluating restaurants for up-coming audits.

Director of Operations 10/1997 to 05/2015

JW&N Inc. Fredericksburg, Virginia

Consistently delivered a 5-10% increase in annual sales for a franchise with an annual revenue of $5 Million. Manage crew and management staff of over 150 employees including recruitment, hiring, training, employee

development and employee relations. Boost company efficiency through technology upgrades and process improvements such as Google Drive and

Microsoft Excel increasing production and decreasing waste by 20%.

Monitor project schedules for 5 facilities at a time.

Foster a positive, high performing work environment leading to average tenure that was 30% higher than industry

standards. Negotiate and manage service provider contracts, managing payroll and accounts payable. Ensure food and health quality standards are met by VA Department of Health by passing all health inspections.

Evaluate and monitor restaurants performance by conducting mystery shops at all day parts. Handle all problem resolution with clients and identify opportunities for increasing customer satisfaction.

Develop and manage annual operating budgets for five restaurants while closely monitoring the P&L’s. Facilitate V-learning site leading to increased production. Enforce corporate policies by implementing and evaluating new products and promotions.

Restaurant Manager 08/1995 to 10/1997

JW&N Inc. Fredericksburg, VA

Reduce and control expenses by keeping food cost below 28% monthly.

Recruit and train managers and team members while reducing turn over by 20%. Identify customer concerns which led to an increased customer satisfaction and higher sales. Streamline employee schedules to ensure enough employees working at the right day parts.

Achieve best drive thru times for the area below 2:30.

Surpassed all health inspections and audits.

Director, Education Department 06/1993 to 08/1995

World Affairs Council of Philadelphia Philadelphia, Pennsylvania

Plan and coordinate over 30 global affairs conferences and programs yearly for high school students and teachers. Manage and schedule facility rentals Mentor, coach and train support staff.

Design and edit monthly newsletters, brochures and flyers.

Assistant Director, Education Department 09/1989 to 06/1993

World Affairs Council of Philadelphia Philadelphia, Pennsylvania

Organization of the Middle School Program, facilitating activities for 40 seventh grade classes from area schools. Design in-class speaker presentations and lessons at local museums. Gather resource materials for teachers and monitor the effectiveness of the above programs through on-site visits.

Education

Bachelor of Arts: International Relations

University of Delaware Newark, Delaware

International Relations with a minor in History.

Awards

Top five Restaurant Manager of the year 1996 and 1997 for Mid-Atlantic Region.

Top fundraiser for St. Michael's H.S. PTO 2015.

Skills

Proficient at Microsoft Office and Google Drive

Proctor "ServSafe" exams

People skills: enthusiastic people person, advanced problem-solving, great organizational skills

Volunteer for HOA activities committee

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