**** * ****** ** 202-***-**** (Cell)

Washington, D.C. 20019 202-***-**** (Home)

DAIMONA GLADDEN

OBJECTIVE: To achieve office goals and fulfill patient’s questions and concerns.

QUALIFICATIONS

6+ Years of Customer Service ● Electronic Medical Record ● Intergy ● Microsoft Office Suite

Internal Medicine Experience ● Medical Billing and Coding ● Basic Office Equipment

Food/Nutrition Knowledge ● Patient/Insurance Verification ● Passport Knowledge

Scanner ● Attention to Detail 6 years working in an intensive care unit ● Diverse Medical Environments

3 Year Hospital Volunteer (Front Desk/Patient Escort/Cardiac and Cancer Ward)

EDUCATION

Career Technical Institute, Washington, D.C. – Medical Billing/Coding Certificate (2007)

University of the District of Columbia, Washington, D.C. –Nutrition/Food Service (1999-2004)

MM Washington Career High School, Washington, D.C. – Diploma (1999)

Physical Therapy Certificate

Administrative

1Scheduled/cancelled appointments.

2Collected unpaid balances and co-pays using cash, checks and credit cards.

3Greeted patients and answered/routed multiple calls.

4Prepped medical charts with updated insurance information, doctor notes, IDs and referrals.

5Verified insurance information and paperwork.

6Processed emergency patient referral visits.

7Matched medical codes and procedures/referrals for payment processing.

8Scanned passport and medical documents into database system.

9Created new patient files as needed.

10Reviewed accuracy of passport pictures and information.

11 putting in patient orders for labs x-ray,

12 altering the Washington regional transplant center when a patient expires

13 putting the patients name into the computer when they enter the unit, putting daily orders for Foley Cather, vent, central line

EMPLOYMENT EXPERIENCE

Providence hospital Unit Secretary 12/09-present

Washington DC

Arlington Primary Care Front Desk Receptionist 06/07-09/08

Arlington, VA

Gladdens Delivery Services File Clerk 06/95-0/1998

Washington, D.C.

Washington Hospital Center Hospitality Assistant 06/98-03/01

Washington, D.C.

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