Brandy Mobley

Inventive individual with intelligent eye for new methods and progressive ideas

St. Louis, MO 63136

actea6@r.postjobfree.com - 314-***-****

Over nine years of customer service experience with dedication to provide exceptional customer service through active listening and problem solving . Resourceful and flexible, able to adapt to changing priorities while maintaining a positive attitude and strong work ethic. WORK EXPERIENCE

Customer Service Specialist I

Macys Credit and Customer Service - Bridgeton, MO - October 2014 to Present Responsibilities

• Assist store executives with escalated store and credit issues.

• Assist associates with policy questions and online system navigation.

• Perform procedures not accessible to entry level associates.

• Ensure the prompt resolution of customer e-mails, Internet 800# telephone calls, and Live Chat communication; performing other duties as assigned Accomplishments

Lead team into first place in an informational tracking project four centers wide for four quarters. Skills Used

Provide outstanding customer service to external and internal customers. Computer navigation and keyboarding skills

Customer Service Representative

Macy's Credit and Customer Service - Bridgeton, MO - November 2006 to September 2014 Responsibilities

• Resolve customer issues via telephone and email for all financial adjustments

• Respond to inbound customer telephone calls regarding order status of internet purchases, place new orders and up sell macys.com/ bloomingdales.com

• Complete various Credit Customer Service functions based on business needs

• Respond to written inquires from customers

Accomplishments

Maintain above average quality score during entire length of employment with company Skills Used

Computer and keyboard knowledge ;strong written and verbal communication ; strong problem solving with good personal management

Customer Service Head Cashier

Office Depot - Florissant, MO - April 2005 to June 2012 Responsibilities

• Maintained and operated register

• Promoted reward programs and company credit cards

• Maintained inventory and merchandising.

• Greet and assist customers

• Clerical duties such as faxing, copying, printing, and process ups shipments

• Provided training/coaching and daily observations for all cashiers Accomplishments

Nominated as Shrink Guru due to designated customer service area maintained low shrinkage score during years of service.

Skills Used

• Cash management

• Point of sale systems

• Possessed the ability to use technology applicable to role, and to access information necessary to complete daily responsibilities

EDUCATION

Diploma

North County Technical High School - Florissant, MO 2000 to 2002

SKILLS

Ms Word Proficient, Type 35 Wpm, Multi-Line Phone System

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