AZEEZ NURUDDIN

*** ******* ***** +1-919-***-****

Raleigh, NC 27603 acte8k@r.postjobfree.com

PROFILE

Successful track record with deep experience in network testing and customer support. Proven ability to lead and drive with undeterred focus towards customer satisfaction and company success

EDUCATION

1999 Master of Science, Computer Science, University of Texas at Dallas, USA

1993 Bachelor of Engineering, Mechanical Engineering, Osmania University, India

SUMMARY – SKILL SET

Leadership: technical leadership, consulting, mentoring

Networking: routing and switching, network security, VPNs, remote access and dial solutions, MPLS, multicast, QoS, and SNMP/NMS, WAN optimization

Tools: HP Quality Center, IBM Rational Team Concert, Adtran, Ixia, Spirent TestCenter and Avalanche, Wireshark

Support: technical support, customer escalations

Testing: complete product testing and automation, Agile methodology

Scripting: TCL, Python

Business Applications: MySQL database, SAP Business Objects

Operating Systems: Windows, Linux, and Solaris

Virtualization: VMware VCenter, ESXi Hypervisor

Clouds: Amazon AWS, Microsoft Azure, Verizon Cloud

Web: HTML, JavaScript, PHP, XML, Apache and IIS web servers

SUMMARY – PERSONAL

Result-oriented with leadership skills

Proven experience in leading teams and managing customer escalations

Profound experience in product test life-cycles, Agile methodology, and Quality Assurance, with goals set toward product quality and customer satisfaction

Strengths include but not limited to entrepreneurship, leadership, management, diligence, team player, as well as supervisory skills which include team leading and mentoring

Comprehensive knowledge in networking technologies coupled with deep experience in testing, escalations management, and customer-facing support

Vivid understanding of involved technical and engineering processes with clear vision to accomplish company goals

EXPERIENCE

December 2012 – Continuing

Technical Leader, Cisco Systems, RTP NC

Network deployment and solutions testing with Cisco CSR1000v virtual router in Amazon Web Services, Microsoft Azure, and Verizon clouds

Competitive analysis and study of features and functionality, and performance testing of Cisco, Brocade Vyatta, and Juniper Firefly virtual routers

iWAN optimization testing and performance measurements of Cisco ISR platforms

CSR1000v testing on Cisco UCS servers running VMWare ESXi hypervisor for customer issue recreation and troubleshooting

Support customer in troubleshooting CSR1000V deployment and configuration issues in public clouds, identify root-cause, and provide right resolution

Represented and staffed CSR1000V at Cisco booth in Amazon AWS re:Invent 2015 conference, talked about CSR solution, deployment, and configuration in AWS

October 2012 – November 2012

Relocation from India to the USA

January 2012 – September 2012

Founding Instructor, HiOctane Labs Networking Academy, Hyderabad India

Founded the academy

Academy management, operations, and student interactions

Networking consultation

Taught Cisco certification course, CCNA

Conduct training programs and workshops in routing & switching, network security and firewall, MPLS, and QoS

Career path counseling and guidance to students and young engineers

June 2011 – September 2012

Principal Engineer – Quality Assurance, CA Technologies, Hyderabad India

Verification of design implementation and validation of SNMP/NMS product functions – CA’s Spectrum Infrastructure Manager

Executing customer-focused testing, implementation of standards, methods, and procedures for testing, and evaluate precision, accuracy, and reliability of the product

Communicate with cross functional program teams as part of a shared responsibility for total product quality

Be the SME – subject matter expert on the NMS product and SNMP, assist development and level-1 support in researching and solving complex application issues

Managed multiple projects and ensured completeness and quality of all project deliverables

Mentor test teams

July 2008 and May 2011

Support Engineer - Escalations, Cisco Systems, Bangalore India

Manage customer accounts and provide tactical resolutions by triaging customer issues

Root-cause complex problems and narrow down to specific components for faster resolution. Ensure clear ownership of problem determination and resolution

End-to-end ownership to drive escalations and be the single point-of-contact for the business unit. Attend regular client calls and discuss weekly statuses with executive team

Program-manage escalated customer accounts, study network topologies, perform risk analysis, recommend right hardware and software, and assist with qualification testing

Understand and advocate regional level customer requirements. Act as single point of contact between engineering, accounts teams, and technical assistance center

Develop relationships with field teams, build strong network with platform dependent and independent engineering groups to get better engagement and response in resolving customer problems

Ensure SLAs with key accounts are met

Take field deployments and case studies to engineering and help them integrate in in-house testing in order to plug test gaps and build efficient systems and solutions testplans

September 2002 – June 2008

Test Engineer, Product Security and WAN solutions Testing, Cisco Systems, RTP USA

Led testing projects in IP Security and dial modem solutions for access routing platforms Cisco 2800 and Cisco 3800 series

Activities included understanding product requirements, defining test strategies in coordination with release plans, writing testcases and developing testplans, organizing kick-off meetings, and executing the testing

Understanding testing effort by analyzing requirements of projects, and estimate time, resources, and budget required for testing

Drawing up concise test plan outlining all testing activities to deliver project to production. Maintain test schedules as communicated to all role players and follow up on deliverables

Arranging hardware and software required for test effort, identifying training requirements and forwarding to the program manager

Led teams of 6 to 10 engineers in various test projects which included network threat defense, IP security, VPNs, analog and digital modems, secure remote access solutions over satellite links, and such technologies

Good working knowledge of using traffic generating tools like Ixia and Spirent besides Cisco’s in-house tools, and packet capture analyzers like Wireshark and Ethereal

Developed strategy for product security testing and evaluated industry-leading benchmark tools like Codenomicon for use in design verification

Automated testcases using TCL and Perl to integrate in automated regression factory

May 2000 – August 2002

Test Engineer, Remote Access and Dial Solutions Testing, Cisco Systems, San Jose USA

Engaged with marketing to understand product requirements, discuss implementation details with development, and develop test strategies for manual and automation testing

Led medium-sized projects in remote access solutions which included high-availability and redundancy testing, L2TP and VPDN solution testing, and wholesale dial and voice solutions for Cisco AS5800 and Cisco AS5850 platforms

Defined test strategies and testplans, and developed simulated infrastructure and debugging environments

Tasks included documenting, implementing, monitoring, and enforcing all processes for testing as per standards defined by the organization. Keeping track of new or changes to the requirements of the projects

Written tools and scripts in Perl and TCL languages to enhance verification processes

Led testing for MCI/WorldCom providing complete test support for narrowing down and isolating issues, troubleshooting, and testing for bug fix verifications

November 1998 – April 2000

Development Engineer, Telecomm Services, DSET Corporation, Dallas USA

Designed and developed electronic data interchange for telecommunication gateways using C/C++

Developed mapping functions using Mercator application tool and executed unit testing

Provided on-site technical support to customers

September 1996 – July 1998

Graduate Research & Teaching Assistant, University of Texas at El Paso, El Paso USA

Involved with design and development of various software-related projects in university computer labs and provide IT support

Developed database for tracking lab equipment and inventory and application to grade computer-readable test papers

Developed and maintained department websites and used CGI scripts to generate interactive forms and web pages

February 1995 – August 1996

QA Engineer, Intergraph Corporation, Hyderabad, India

Responsibility involved testing CAD tools at automation level using Visual Test and Visual Basic applications

Write testcases and develop testplans, execute system and regression testing using manual and automated test procedures

September 1994 – February 1995

Mechanical Design Engineer, Ilyas Engineering Works, Hyderabad India

Co-led projects designing rotating drums for hot-mix plants, analyzing fatigue stresses in the steel drums and their behavior to these stresses when subjected to variable loads

ACADEMIC PROJECTS

Developed real-time packetizer for Voice over IP that encodes voice into RTP packets and forwards the packets to IP layer via a new intermediate layer containing a priority queue that schedules the forwarding of arriving packets to the IP layer based on a scheduling and prioritizing algorithm

Developed a Java interface over the native C++ using Java native methods to access OpenGL library functions, that are written in C++, from applications written in Java

Developed an application program in Java1.2 that, given an input image in ppm/pgm format, computes its histogram, gets an optimal threshold value, and converts the color/gray-level image to a two-tone image of gray levels 0 and 255. In case of rectangles and circles, the program also realizes the shape of the image object and computes its dimensions and orientation

Simulation of a client-server mechanism using TCP sockets having client send two matrices to the server which responses with a resultant matrix after a matrix multiplication performance

Developed a “Bookstore" database using Oracle and SQL. The project involved a thorough analysis of functional requirements during the design phase of the database. The database was created, reduced to 3NF form for maximum optimization and populated with sample data records. Sample queries were written in SQL and were successfully run on the database to retrieve records and perform similar functions

Developed a database system with a user-friendly GUI using Microsoft Access and Visual Basic to keep track of computer lab inventory by reading user-defined barcodes or interpreting user-input data

Incorporated multi-tasking feature in MINIX Operating System on a disk access, keeping MINIX from getting blocked on a disk read

PAPERS & PRESENTATIONS

In fulfillment of Advanced Algorithms course, have submitted a paper on “All Pairs Almost Shortest Path – An Algorithm”, an algorithm to increase time efficiency in finding shortest paths between pairs of nodes in a graph

Presented technical seminars on the following topics to the faculty and students at the College of Business Administration, The University of Texas at El Paso:

oJava Programming Language Specification, Summer 1998

oJava Concepts and Language, Summer 1998

oUnderstanding C++ with an object-oriented approach, Summer 1998

oMultimedia Machine and Software, Fall 1997

ACTIVITIES AND INTERESTS

Travel, Outdoors, Reading, Photography

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