Latasha Liggins

Customer Service Professional

Houston, TX

acte71@r.postjobfree.com - 832-***-****

To obtain a position utilizing my education, specialized skills and work experience. I have an extensive background that entails management/leadership roles and customer service. I am passionate about anything that I commit to, and would always do my best to ensure the success of your establishment. Authorized to work in the US for any employer

WORK EXPERIENCE

Supervisor

Lowe's - April 2008 to December 2015

* Investigated and resolved customer inquiries and complaints in an empathetic manner

* Solved unresolved customer issues

* Cash-handling

* Cross-trained customer service managers

* Provided back up when needed

* Stayed well versed and knowledgeable on all store policies/confidentiality requirements

* Maintained professionalism when handling customer calls; met service levels, handle time and productivity goals

Cashier

JC Penney - 2005 to 2008

* Cash-handling

* Organized products/materials in alignment with store requirements

* Provided help to my peers

* Built rapport with customers to ensure great customer service EDUCATION

High school or equivalent in Basic Academics

Jesse H Jones High School - Houston, TX

2000 to 2004

SKILLS

Skilled trainer – can adapt to any training style/personality need to help someone learn (supervisory experience), Microsoft Outlook, Word, & Excel, Customer service oriented, Excellent written and verbal communication skills, Effective problem solver, Register transactions – credit card services, Collections, Negotiation expert, Excellent time management skills ADDITIONAL INFORMATION

Professional references furnished upon request.

Contact this candidate