LEAH FE O. FABROS

*** ****** ******** ******, ******** 9 Caloocan City

(02)355-1420

+63-097*-*******

acte4s@r.postjobfree.com

PERSONAL PARTICULARS

Age : 37 years old

Date of Birth : April 19, 1978

Nationality : Filipino

Gender : Married

SSS No. : 33-4565732-2

TIN No. : 901-494-924

PHIC : 19-090553010-4

HDMF : 121*-****-****

EDUCATIONAL BACKGROUND

BACHELOR’S/COLLEGE DEGREE

Field of Study : Bachelor of Science in Business Administration

Major : Marketing

Institute/University : Philippine Women’s University

Graduation Date : 1996 - Undergraduate

EMPLOYMENT HISTORY

US Autoparts Network Philippines Mandaluyong City

Position Title : CUSTOMER SERVICE REPRESENTATIVE

Duration : September 24, 2013 – July 3, 2014 10 months

Department : Customer Service - General

Work Description

Listened to the customer’s issues and concerns then empathized.

Assured the customer that the issue/s and concern/s called for would be resolved upfront.

Gave the best resolution to the customer’s issue/s and concern/s with the use of the provided tools and if needed, other departments in connection with the account.

Made sure that the concern/s and issue/s would be resolved at the same day it was called. However, if needed some more time to resolve it, would call the customer back for the resolution at his/her convenient time.

Made sure that the customer would feel special and understood.

Made sure that the customer would not cancel the pending order by offering promotions and discounts.

Answered the caller’s questions in connection with the order and made sure that the customer ‘s inquiry would be clearly answered.

Persuaded the caller to order when felt the slightest hint of interest.

Made sure to get the interested caller’s info and sent product info to the customer’s email address.

ALORICA Makati City

Position Title : CUSTOMER SERVICE REPRSENTATIVE

Duration : April 06, 2012 – September 06, 2012 5months

Department : Production ( AT&T U-verse)

Work Description

Listened to the customer’s issues and concerns in regards with the product, then empathized.

Assured the customer that the issue/s and concern/s called for would be resolved upfront.

Gave the best resolution to the customer’s issue/s and concern/s with the use of the provided tools and if needed, other departments in connection with the account.

Made sure that the concern/s and issue/s would be resolved at the same day it was called. However, if needed some more time to resolve it, would call the customer back for the resolution.

Made sure that the customer would feel special and understood.

Made sure that the customer would not cancel the pending order by offering promotions and discounts.

Answered the caller’s questions in connection with the product and made sure that the customer ‘s inquiry would be clearly answered.

Persuaded the caller to order when felt the slightest hint of interest.

Made sure to get the interested caller’s info and sent product info to the customer’s email address.

JJ LANGUAGE CENTER Diliman, Quezon City

Position Title : ESL TEACHER

Duration : November 20, 2006 – February 15, 2012 6 years

Work Description

Corrected students’ grammar and pronunciation

Taught how to read, converse, pronounce words and construct sentences based on grammatical patterns

Taught TOIEC, TOEFL and IELTS

JEI-RUN LANGUAGE DEVELOPMENT CENTER Diliman, Quezon City

Position Title : ESL TEACHER

Duration : October 10, 2005 – April 10, 2006

Department : Pronunciation

Work Description

Corrected students’ grammar and pronunciation

Taught how to read, converse, pronounce words and construct sentences based on grammar patterns

Taught TOIEC, TOEFL and IELTS

Conducted seminars and trainings for the teachers to make them competitive, apt to teach and ready in the vanguard

KEYLARGO CAR PARTS and ACCESSORIES Caloocan City

Position Title : ADMINISTRATIVE STAFF

Duration : May 10, 2004 – October 15, 2004 5months

Department : Administrative

Work Description

Prepared and checked the Accounts Payable Vouchers, journals and balance sheets of the unit company

Monitored the daily cash position

Prepared and checked the check vouchers

Monitored the inventory of the car parts and accessories every quarter

Prepared the employees payroll

Supervised the payables accountant, inventory accountant, collectors and van salesmen

Monitored and checked the daily sales, daily inventory, daily remittance and daily collections of the van salesman and daily attendance of the employees

Attended seminars and trainings as the unit president’s representative

Other works the president asked me to do.

LANGUAGES

(Proficiency ; 0=Poor – 10=Excellent)

LANGUAGE SPOKEN WRITTEN

Filipino 10 10

English 10 10

ADDITIONAL INFO

Personal Data

Nickname : Lei

Status : Married

Religion : Bible Baptist

Birthplace : Pasig, Metro Manila

Height : 5’2”

Weight : 67 kls.

Father’s Name : Dominador L. Orosco Occupation : Driver

Mother’s Name : Marlyn E. Orosco Occupation : Housewife

Spouse’s Name : Ramonito P. Fabros Occupation : Warehouseman

JOB PREFERENCES

Time preference : Part time

Expected hourly rate : Php150

Availability : Immediately after notice period of 0 week(s)

SEMINARS / TRAININGS ATTENDED

Sales Training and Retention Training

Alorica

July 2012

The Road to Better Pronunciation

JEI-RUN Language Development Center

December 15, 2005

English Proficiency for Professionals

JEI-RUN Language Development Center

December 15, 2005

Managing Learning Situation in the Age of Information and Globalization

Reading Network Association, Inc

September 18, 1999

Counseling

Heritage Bible Baptist Church

November 17, 2002

SKILLS

I am computer literate, Microsoft proficient, knowledgeable in Corel v.8, and in using office machines such as fax machines, copier and the like, and have good command in English. I also have the capacity to work in a given period and with less supervison,and has the knowledge in research and data entry.

REFERENCES

Carlos A. Darlucio

Relationship : Church Pastor

Position : Pastor

Address : Marilao, Bulacan

ANNA MARGARITA TANTEO

Relationship : Former Co-worker

Position : Accountant

ARACELI ROQUE

Relationship : Landlady

Address : Caloocan City

I hereby certify that the above information are true and correct to the best of my knowledge.

Leah Fe O. Fabros

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