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Customer Service Assistant

Location:
Philippines
Posted:
February 06, 2016

Contact this candidate

Resume:

Allan A. Solis

#*** ******** ****** *************, ******** Mobile

# 091********

Email Add:acte4f@r.postjobfree.com

Objectives:

To seek any position which will fit my qualifications and better

opportunities for the development and advancement and most especially to

contribute for the growth of the company through my honest work, good

performance and dedication.

WORKING EXPERIENCE:

Saudia Ground Services Company

(Miascor Ground Handling)

P.O Box 48154, Jeddah 21572, Kingdom of Saudi Arabia

Passenger Service Agent (Check-In Agent) - EMIRATES AIRLINES

Traffic Assistant

Hajj Operation Staff

June 2014 - November 2014 and June 2015 - October 2015

Job Description:

. Works as Passenger Service Agent (Check-In Agent) in Emirates Airlines

using Departure Control System (DSC) MAAX System, also in Royal Air

Morocco (Amadeus Althea System) and also same in Atlast Jet (Maestro

System)

. Works at the airport and responds to passenger needing special

assistance.

. Guide and assist for all about 3,900 hajji flights from different

countries going to Mecca and advice them about baggage restrictions

based on weight and hazardous materials that should be excluded.

. Acts as a ground host and is highly visible and helpful to the public.

. Providing them their own boarding passes and luggage labels.

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. Ensures the safety of the aircraft and passenger coordination of the

cabin crew, ramp operator, customer service and airline security.

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City of Dreams Hotel and Casino

(Frolich Tours Inc.)

Guest Coordinator

Casino Operation Staff

November 2014 - May 2015

Job Description:

. Resolving sensitive guest situation on an individual basis through

phone calls, letter or personal interaction

. Deal with the complaints from the guest and discover and handle

concerns from costumer

. Processing, investigating and also monitoring the guest in the casino.

. Acting as a VIP Tour Guide to the casino guest if needed.

SEMINARS/CERTIFICATION

. Traffic Assistant /Check-In Agent. Hajj Ops Support Staff From

Philippines.

. International passenger Handling Services (IPHS)

. Dangerous Goods Awareness

. Basic Safety Training

. Ship Security Awareness

. Ratings Forming Part of Navigation Watch

. International Safety Management Code for Ratings

PROFESSIONAL SKILLS:

. Computer Literate

. Proven record of reliability and responsibility with good

interpersonal and communication skills.

. Efficient and Hardworking

. Able to work in a structured work environment

. High learning agility

EDUCATIONAL BACKGROUND

Tertiary : Bachelor of Science in Marine Transportation

Graduate

Lyceum International Maritime academy

Cuta, Batangas City

2008-2012

Secondary : Bayorbor National High School

Bayorbor MataasnaKahoy Batangas

2004-2008

PERSONAL INFORMATION

Date of Birth : September 23, 1991

Place of Birth : MataasnaKahoy Batangas

Civil Status : Single

Citizenship : Filipino

Religion : Roman Catholic

Height : 5'5

Weight : 60kgs

CHARACTER REFERENCES:

Available upon request.

I hereby certify that the above information is true and correct to

the best of my knowledge and belief and I consider self patient, diligent

and responsible individual who get the job well done. I am willing to

undergo training to develop my skills and competencies.

Allan A. Solis

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