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Customer Service Manager

Location:
Quezon City, NCR, Philippines
Posted:
February 05, 2016

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Resume:

CHARMIE C. ALEMANIA

#** **. ******* *****, ****, T.S Cruz Subdivision

Novaliches, Quezon City

091********/277-3595

acte31@r.postjobfree.com

OBJECTIVES:

-I want to be part of the success in an environment of growth and excellence.

EDUCATIONAL ATTAINMENT:

Tertiary June 2008-2014

Bachelor of Science in Hotel and Restaurant Management

Colegio De Sta. Teresa De Avila Foundation Inc.

#6 Kingfisher cor., Skylark St., Zabarte Subd.,

Novaliches, Quezon City

Secondary June 2003-March 2007

Novaliches High School

Lakandula St., T.S Cruz Subd.,

Novaliches, Quezon City

Primary June 1997-2003

Bagong Silang Elementary School

Ph.1, Bagong Silang Caloocan City

SKILLS:

Have an excellent customer service

Have a multitasking abilities

Initiates positive approach to guest complaints

Organize and prepare a documents

Making table setting/bed making

SEMINARS ATTENDED:

December 13, 2008

“Hotel Operation Seminar”

Bayview Park Hotel, Roxas Blvd., Ermita Manila

August 28, 2008”

“Vessel Familiarization Tour”

SuperFerry9, South Harbor, Port Area, Manila

August28, 2008

“Work Values Formation”

Rembrantt Hotel, Quezon City

December 9&10, 2009

“Fruit, Vegetable & Ice Carving”

Engineering Bldg., Forest Hill Subd., Quezon City

March 6, 2011

“Flair Bartending Seminar”

Flair Academy Phils. Headquarters, Brgy. Llano, Caloocan City

ON-JOB-TRAINING:

-Food And Beverage Services

Barrio Fiesta Restaurant, (SM North Edsa Branch)

-Hotel And Restaurant

Great Eastern Hotel (Aberdeen Court)

-Bartending

Rox Bar/Restaurant, (Commonwealth Ave., Quezon City)

-Commercial Cooking

Rox Bar/Restaurant, (Commonwealth Ave., Quezon City)

-Front Office & Housekeeping

Onboard M/V St. Gregory The Great, 2GO Group Inc.(Ermita, Manila)

-Tour Guiding

Friendster Travel & Tour ( Naga & Legazpi City)

COMPETENCIES:

-NCll Front Office

-NCll Commercial Cooking

-NCll Bartending

-NCll Food and Beverage Services

-NCll Housekeeping

WORK EXPERIENCE:

-Checker

SM Department Store (Fairview Branch)

March to July 2014

PERSONAL PROFILE:

Nickname: Charm

Age: 25

Birth Date: October 18, 1990

Birth Place: AFPMC, V.Luna Rd., Quezon City

Civil Status: Married

Citizenship: Filipino

Gender: Female

Religion: Catholic

CHARACTER REFERENCES:

Elma Gonzales Rexie Mae Alagao

Checking Manager Manager

MSF. INC. Sm Store (Fairview) Dunkin Donuts

(02) 935 1729 091********

Ruby Odulio Charlene Marasigan

Dean Manager

Colegio de Sta. Teresa de Avila Mang Inasal

091******** 091********

I hereby certify that the above written information are true and correct to the best of my knowledge.

Charmie Alemania Applicant



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