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Customer Service Manager

Location:
Chicago, IL
Posted:
February 05, 2016

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Resume:

Brenda Woods

**** *. *****

Chicago, IL *****

630-***-****

OBJECTIVE: To utilize my skills that I have learned and bring them to

the position to enhance them with the Company.

SKILLS: Typing 35-45wpm, Data Entry 5,000-8,000 keystrokes, Filing, Xeroxing, Computer Knowledge, Answering multiple phone lines, Facsimile, Medical Terminology, Cashiering, Customer Service.

EMPLOYMENT

Acosta 05/06/2013-Present

IMPACT RETAIL REPRESENTATIVE:

•Read and follow a plan-o-gram to effectively complete project work. Have a working knowledge of merchandising and retail terminology.

•Perform duties such as maintaining store shelf standards and inventory, including rotation of products, displaying merchandise properly, placing shelf strips and attaching tags properly, checking date codes and plan-o-gram integrity, and processing packouts, restocks and reorders as necessary.

•Assist in gathering and moving materials, supplies, fixtures and equipment necessary for the assigned project work.

•Partner with store personnel and co-workers to achieve and maintain merchandising excellence, discuss changes, and build an effective working relationship.

•Report and discuss observations and issues with IMPACT Senior Area Manager/IMPACT Area Manager.

•Effectively and accurately work with web based applications to indicate work availability, check schedule for work assignments, accept work assignments, receive work documentation and information, record work start and completion times, record work mileage, record work expenses, record work time and attendance, and complete training activities.

•Effectively and accurately prepare, process, submit, and manage documentation related to assigned project work.

•Perform job safely by demonstrating full awareness of his/her surroundings. Utilize proper safety techniques and equipment use when necessary. Be proactive in alerting management to any unsafe act or condition to prevent injuries.

•Perform other duties as assigned.

•Understand and follow all Acosta policies and standard operating procedures.

Food 4 Less 08/10/2012-07/23/2013

CASHEIR / UTILITY CLERK: Handling cash from sales, assisting customers with questions, returned items that wasn't purchase, up keep maintenance on store, retrieval of shopping carts.

7-Eleven Chicago, IL 05/2010-04/2012

CASHEIR: Handlin cash from sales, taking inventory, maintaining cash receipts debit and credit, scheduling, ordering stock, pull reports from every shift, filing, make orders for non-working equipment.

M T I Chicago Heights, IL 05/2008-03/2010

Customer Service: Set up for new accounts for phone service, Submitted orders for phone repai and process payments over the phone

.

Chris's Beauty Shop Chicago, IL 09/2005-03/2008

RECEPTIONIST: Greeting customers, scheduling appointments, filing, swept floors, kept areas clean, make sure customers were comfortable, receive cash for services perform.

Signature Group: Midlothian, IL 05/1995-06//1996

Telemarketing: Selling different Life & Health Insurance Plans to Customers

EDUCATION

Bryman School

09/1982-06/1983 Medical Assistant Diploma

Chicago Urban League Computer Training Center

02/1988-06/1988 Word Processing Diploma

Chicago Vocational High School

09/1979-06/1982 Accounting Diploma

REFERENCE AVAILABLE UPON REQUEST



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