Elisabeth Huber

*** ****** **** *******, ** ***** 847-***-**** acte2l@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Ten years of inside sales experience supporting two local advertising businesses. Self-starter with proven organizational and communication skills; able to successfully manage priorities and deliver high-quality work. Quick learner with experience in training new team members.

EDUCATION

High School Diploma

Maine West High School, Des Plaines, IL; Class of 1978

TECHNICAL SKILLS

Microsoft Outlook, Excel, Word

PROFESSIONAL EXPERIENCE

The Illinois Hi-Liter, Twin Lakes, WI (November 2012-Present)

Telephone Display Sales Representative

Selling weekly promotions and periodic special selections over the phone

Meeting weekly and quarterly quotas every week/promotion

Provide customer service to display, service directory customers in person and over the phone

Create billing accounts for new customers

Collect customer payments and maintained weekly customer accounts

Train new staff

Maintained office management duties

American Girl, Wilmot, WI (September 2015-January 2016)

Order Processor

Trained for position in a two week time span, with no prior knowledge of systems

Maintained “achieved” or “exceeded” scores on remote observations

Took orders for customers calling in for American Girl and Fisher Price products

Became a experienced user of Outlook Email system/Calendar system

Created Excel spreadsheets to track admissions for various contests

Maintained quick wrap up times in a fast paced call center atmosphere

The Advertiser Network, Antioch, IL (September 2004-September 2012)

Telephone Display Sales Representative

Obtained over $7,000 in sales for the “Catch All the Action” promotion

Met with customers over the phone and in person to discuss promotions and options for running ads

Addressed customer concerns and feedback to ensure our advertising was exactly what they expected

Kept detailed notes of all phone calls, transactions and promotions sold

Ensured that our customers knew of our billing policy

ADDITIONAL EXPERIENCE:

Hannah’s Home Accents (February 1991- October 2004): Assistant store manager, trained new staff, customer service, checked inventory, stocking, created in store and window displays of merchandise, addressed customer concerns, counted drawers

Toys R Us (September 1987-June 1988): Cash register, customer service, stocked shelves

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